Privacy Policy

Travello Pty LTD

ABN: 80 600 440 953
PRIVACY POLICY (as at 25 May 2018)

Background to this Privacy Policy

Travello Pty Ltd (we/us) takes the issue of the privacy of your Personal Data seriously.

Personal data means any information relating to an identified or identifiable natural person ('Data Subject') and an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

This privacy policy applies to your permitted access to this website and/or the use of the Travello App as regards to any Personal Data that may be collected from you or provided by you during such access or as a result of your access to our website or as a result of your using the Travello App.

This privacy policy has been published to provide to you a clear and concise outline of how and when Personal Data is collected, stored and/or used by us.


From time to time, we may change the provisions of this Privacy Policy without specific notice to you. We strongly recommend that you check this document on a regular basis to ensure that you understand the obligations detailed in this Privacy Policy. This Privacy Policy will be accessible by you either through our website or through the Travello App.

Personal Information You Provide Us

We do not generally collect Personal Data about you except when you provide that information voluntarily and in accordance with our various application forms that are available on this web site or through the Travello App. Once you have provided Personal Data it will only be used for purposes of registration so that we can forward to you the information that you have requested via the Travello App. In other words, all collected Personal Data about you will be used solely for the purpose to which you have consented. Such information will not be transferred to other parties unless you are fully informed prior to such transference and you have agreed to such transference, unless we are required by law to transfer the information to an authorised organisation.

The above only relates to your Personal Data and does not relate to any aggregated or other information that may be developed or created internally by us, provided this other information cannot later be used or combined with other information to identify you in any way whatsoever and therefore maintains our privacy commitment to you.

The information we may collect which we collectively call Personal data is:

Information We May Collect Automatically

When you access or use our Services, we may also automatically collect information about you, including:

Information We Collect from Third Parties

We may collect information that other users provide about you when they use our services. For example, if another user allows us to collect information from their device phonebook and you're one of that user's contacts we may combine the information we collect from that user's phonebook with other information we have collected about you.

We may also obtain information from third parties. Here are a few examples:

If you interact with one of our advertisers, they may share information with us to help target or measure the performance of ads.

Use & Disclosure of Personal Data

Unless you have advised us not to do so, your Personal Data may be shared:

Personal Data Quality

It is our goal to ensure that your Personal Data is correct, accurate, relevant, timely and secure. For us to meet this goal would you please ensure that if there is any change to any of the details you have provided to us, you will promptly advise us so that we can continue to provide the services that we have agreed. Further, if it comes to your attention that we possess certain information about you that is not correct, accurate, complete or up-to-date, then contact us and we will use all reasonable efforts to correct the information we have about you. Such corrections may take time as we will only correct such information once we have verified that the new information is correct.

Personal Data Security

We undertake to use our best endeavours to keep secure your Personal Data and we further undertake to take all reasonable precautions to protect that information against any unauthorised loss, misuse or alteration.

Although we strive to employ reasonable protections for your information that are appropriate to its sensitivity, we do not guarantee or warrant the security of the information you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content. No system is 100% secure. The Services uses industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information and debit and credit card numbers that is transmitted between you and us.

Access to Personal Information

If you request us to provide you with access to personal information we hold about you, then we will provide such information to you in a timely manner in accordance with GDPR requirements. Please submit your request with the Subject: "Access To My Personal Travello Information" to the following address:

Unauthorised Access to Personal Data (Data Breach)

For the purposes of this Privacy Policy a “Data Breach” is a breach of the security concerning the protection of Personal Data which leads to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to your Personal Data transmitted, stored or otherwise processed by us.

If you are:

Right to be Forgotten

If you are a resident of a jurisdiction that is a member of the European Union and the GDPR applies to your Personal Data, then:

Nothing in this clause requires us to breach any law in Australia that requires us to keep your Personal Data such as taxation laws.


We use “cookies” to collect information. A cookie is a small data file that most major web sites write to your hard drive for record keeping purposes when you visit them. Cookies allow us to measure activity on the web site and to improve your user experience, for example by remembering your passwords and viewing preferences, thus allowing you to visit various member-only parts of the web site without re-registering. Cookies are used by us to measure activity on the web site and make improvements and updates based on which areas are popular and which are not. We do not use cookies to retrieve information from your computer that was not originally sent in a cookie. Except for personal information voluntarily provided by you (i.e., during membership registration or a contest), we do not use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever.

You may occasionally get cookies from our advertisers, which is standard in the Internet industry. We do not control these cookies, and these cookies are not subject to our privacy policies.

Most browsers are initially set to accept cookies. If you’d prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the web site and the services provided via this website, such as the member-only areas, will not function properly if you do so.

You can find more about cookies on our Cookies Policy page.

Changes to this Policy

We reserve the right to make changes to this privacy policy from time to time for any reason. We will accordingly make those changes and display those changes on this website. This privacy statement was last amended on 25 May 2018.

Contact us about privacy

If you would like to contact us as regards to anything concerning this privacy policy, or if you think that we have breached any aspect of this privacy policy, then please contact us by either:

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