Welcome to our website. [[channelParentUrl]] is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
\r\n\r\nThe information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.
\r\n\r\n[[channelParentUrl]] does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs
\r\n\r\nIn addition, [[channelParentUrl]] shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.
\r\n\r\nThrough this website, you may be able to link to other websites which are not under the control of [[channelParentUrl]].We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
\r\n\r\nEvery effort is made to keep the website up and running smoothly. However, [[channelParentUrl]] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
","template":"normal","id":"f4bafb36-d81f-11e5-8a00-00259060cee8"},{"title":"Copyright Notice","text":"This website and its contents are the copyright of [[channelParentUrl]] - © Travello Pty Ltd. All rights reserved.
\r\n\r\nAny redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
\r\n• You may print or download contents to a local hard disk extracts for your personal and non-commercial use only
\r\n• You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
\r\n\r\n","template":"normal","id":"fc62cfe5-d81f-11e5-8a00-00259060cee8"},{"title":"PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE","text":"
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern [[channelParentUrl]]’s relationship with you in relation to your use of this website.
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By using this website, you signify your acceptance of these terms and conditions of use.
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\r\nFor the purposes of these terms and conditions:
","template":"normal","id":"a0700881-9fcd-11e6-b69d-00259060cee8"},{"title":"Amendment of terms","text":"
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and [[channelParentUrl]]’s rights and obligations to each other.
\r\n\r\n","template":"normal","id":"fce2f46e-9fcd-11e6-b69d-00259060cee8"},{"title":"Limitation of liability","text":"
It is an essential pre-condition to you using our website that you agree and accept that [[channelParentUrl]] is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
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It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.
","template":"normal","id":"149b0b34-9fce-11e6-b69d-00259060cee8"},{"title":"Competition and Consumer Act","text":"For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), [[channelParentUrl]]’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
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You must be over 18 years of age to use this website and to purchase any goods or services.
\r\n\r\n","template":"normal","id":"2a575528-9fce-11e6-b69d-00259060cee8"},{"title":"Delivery and refunds","text":"
Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
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Cover with Purchased ‘Flexibility Upgrade’
\r\n\r\n
\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for the following unforeseen reasons:
serious illness/injury (including COVID-19), certain
\r\npre-existing medical conditions and pregnancy complications, serious illness/injury/death of a close relative, direct involvement in a transport accident, adverse weather,
\r\nnatural disaster, accidental damage/burglary to your home, workplace redundancy, jury service, mandated quarantine.
For ‘Flexibility Upgrade’ the following terms apply:
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\r\nCustomers will be notified of any declined refund requests with specific reasoning. Cover under Flexibility Upgrade is not provided for change of mind, booking errors, or no-shows to tours.
\r\nPlease see the Cancellation Insurance Product Disclosure Statement for details.
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Pre-Existing Medical Conditions
\r\n\r\nPlease consider your medical history carefully. This policy provides cover for unexpected sudden illnesses or serious injuries.
\r\n\r\nWe automatically include cover for specific pre-existing medical conditions (listed below), subject to the following:
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Timeframes are in relation to the date of issue of the policy. If you have a pre-existing medical condition not included in this list, then it’s not covered. We won’t pay for any claims where that medical condition is a contributing factor. This definition applies to you, your travelling party, a close relative or any other person named on the Certificate of Insurance.
\r\n\r\nOur definition of pre-existing medical condition is, in the 12 months before buying the policy:
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The following medical conditions are automatically covered under this policy.
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\r\n* Diabetes (Type I and Type II), hypertension, hypercholesterolaemia and hyperlipidaemia are risk factors for cardiovascular disease. If you have a history of cardiovascular disease, and it’s a pre-existing medical condition, cover for these conditions is also excluded.
\r\nClaims for any pre-existing medical condition not listed above as an automatically covered pre-existing condition are excluded under this policy.
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Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
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Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
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Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
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Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
","template":"normal","id":"81be83eb-9fce-11e6-b69d-00259060cee8"},{"title":"Links to other website","text":"We may from time to time provide on our website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between [[channelParentUrl]] and the owners of those websites. [[channelParentUrl]] takes no responsibility for any of the content found on the linked websites.
\r\n\r\n\r\n\r\n
[[channelParentUrl]]’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
\r\n\r\n","template":"normal","id":"8ee78ea5-9fce-11e6-b69d-00259060cee8"},{"title":"Disclaimer","text":"
To the fullest extent permitted by law, [[channelParentUrl]] absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. [[channelParentUrl]] gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
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Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
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It is your sole responsibility and not the responsibility of [[channelParentUrl]] to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
\r\n\r\n","template":"normal","id":"9ea7ba86-9fce-11e6-b69d-00259060cee8"},{"title":"Your privacy","text":"
At [[channelParentUrl]], we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. [[channelParentUrl]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
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You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. [[channelParentUrl]]’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
\r\n\r\n","template":"normal","id":"b105bffc-9fce-11e6-b69d-00259060cee8"},{"title":"Third party","text":"
[[channelParentUrl]] does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
\r\n\r\n","template":"normal","id":"bd5d7737-9fce-11e6-b69d-00259060cee8"},{"title":"Disclose your information","text":"
[[channelParentUrl]] may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of [[channelParentUrl]], its customers or third parties.
\r\n\r\n","template":"normal","id":"c96d0f12-9fce-11e6-b69d-00259060cee8"},{"title":"Exclusion of Competitors","text":"
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of [[channelParentUrl]]. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
","template":"normal","id":"df95117d-9fce-11e6-b69d-00259060cee8"},{"title":"Copyright, Trademark and Restrictions of use","text":"This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
\r\n\r\n\r\n\r\n
We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
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Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
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All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.
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You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
\r\n\r\n","template":"normal","id":"f7da7027-9fce-11e6-b69d-00259060cee8"},{"title":"Promotion Codes & Vouchers","text":"
FLASH50 SMS Sale
\r\n\r\nThe FLASH50 SMS sale is only available for use on the 4 Day Fiji tour. It is available from Friday 17th May until 11.59pm on Sunday 19th May.
\r\n\r\nWorking Holidayer
\r\n\r\nThe Greyhound x Backpacker Deals Working Holiday Maker $200 voucher expires on 31 December 2023.
\r\n\r\nCampervan Hire Rewards
\r\n\r\nYou will receive $50 rewards code for campervan bookings. This code is valid for 3 months. There is a minimum spend of $350.
\r\n\r\nNo cashback codes, welcome codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\nReferrals
\r\n\r\nReferral codes are a one-time referral. You will not get duplicate codes for multiple referrals.
\r\n\r\nPromotion Codes
\r\n\r\nAll Promotion codes and vouchers can be cancelled, amended, or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello. Misuse or fraudulent use of codes will result in cancellation.
\r\n\r\nAll vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit. Promo codes are also not valid to be used in conjunction with any other offers, promotions or campaigns, and only one voucher can be applied per order.
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Our 'Cashback' rewards program works where you will receive credits for 10% of your booking value to your app account. On initial booking, you will be invited to download the app & they will be applied once logged in, or if already on the app they will be displayed when verifying the cashback email. Redemption can be made by applying a maximum of $50 per order with no minimum spend. There is no expiry on the credits in the app. More information on how to earn credits/points can be found in the 'Rewards' tab in the app.
\r\n\r\nAlternatively, we can provide a discount coupon if an app download is not preferred. This coupon is UP TO 10% of the value of your booking, in the currency of payment. This one time use coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website. The maximum cashback coupon that you will be rewarded is $150 in the currency that you booked your tour in ($1500 tour value) for day tours or $200 in the currency you booked your tour in ($2000 tour value) for multi-day tours. Coupons are valid for 12 months and the following minimum spends apply (value: min spend):
\r\n10: 100, 15: 105, 20: 140, 30: 210, 40: 320, 50: 400, 60: 420, 70: 490, 80: 560, 90: 630, 100: 700, 110: 770, 120: 840, 130: 910, 140: 980, 150: 1050, 200: 1400
Cashback rewards in any form are NOT valid on any motorhome or campervan hire. You can not use cashback on a transport option (car/campervan).
\r\nCashback rewards in any form are to be used for future bookings on new products only. They cannot be used to re-book an existing purchase or make multiple purchases on the same product. You can only use the cashback code or credit with the same email that was used on the previous purchase to be valid.
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Any review or feedback discount codes will have a minimum order spend of $100.
\r\n\r\nEast Coast Australia tours are eligible for a $50 voucher pass to use. These codes are valid for 12 months.
\r\n\r\n\r\n\r\n
Welcome Code
\r\n\r\nThe welcome $15 code is only to be used on a tour or experience. This code is not available to be used on campervan bookings.
","template":"normal","id":"d3e3fdc7-27e4-11ec-81db-42010a00f105"},{"title":"Whole Agreement","text":"These terms and conditions represent the whole agreement between you and [[channelParentUrl]] concerning your use and access to [[channelParentUrl]]’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
","template":"normal","id":"07ff5639-9fcf-11e6-b69d-00259060cee8"},{"title":"Exclusion of unenforceable terms","text":"Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
","template":"normal","id":"2619b03a-9fcf-11e6-b69d-00259060cee8"},{"title":"Jurisdiction","text":"This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and [[channelParentUrl]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
\r\n\r\n","template":"normal","id":"37ce7549-9fcf-11e6-b69d-00259060cee8"},{"title":"Visitor use of website","text":"
[[channelParentUrl]] cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.
\r\n\r\n","template":"normal","id":"4fc333df-9fcf-11e6-b69d-00259060cee8"},{"title":"Last Minute Deals & Top Deals","text":"
Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded.
\r\nBookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal.
\r\nLast Minute Deals/Top Deals cannot be sold or transferred to another traveller.
\r\n[[channelParentName]] has the right to remove a Last Minute Deal/Top Deal at any time and for any reason.
\r\nLast Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal.
\r\nLast Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal.
\r\nLimitations to spaces and booking dates may apply.
To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.
\r\n\r\nThe winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.
\r\n\r\nBy posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.
\r\n\r\nTHE PRIZE
\r\n\r\nThe winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.
\r\n\r\nELIGIBILITY
\r\n\r\nThis draw is open worldwide to all customers of Backpacker Deals & Travello.
\r\n\r\nTo be eligible for this draw, customers must meet the following eligibility requirements:
\r\n\r\nDoing so will automatically enter customers into the draw win.
\r\n\r\nOnly one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.
\r\n\r\nDRAW
\r\n\r\nSome products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.
\r\n
\r\nVouchers can only be redeemed for tours in the same currency as purchased.
The winner will receive:
\r\n\r\nTwo (2) passes for each of the following activities:
\r\n\r\n\tJumping Crocodile Tour from Darwin by Autopia Tours
\r\n\t\tCage of Death Experience at Crocosaurus Cove
\r\n\t\tGolden Eye Sunset Jet Ski Tour with 00Seven
\r\n\t\tA $500 Flight Credit for one to assist with travel expenses.
\r\n\tPrizes are non-transferable and cannot be redeemed for cash. Flight credit is subject to availability and may come with additional terms set by the flight provider.
\r\n\r\nTo be eligible for the competition, participants must:
\r\n\r\nVisit the giveaway landing page linked on Backpacker Deals or Travello platforms.
\r\n\tEnter their details, including a valid email address and first name, into the entry form provided on the landing page.
\r\n\tAgree to the competition’s terms and conditions and Partner Terms & Conditions by clicking the relevant acknowledgment box.
\r\n\tThe giveaway begins on February 8th, 2025, and ends at 11:59 PM (AEDT) on March 22nd, 2025. All entries must be submitted within this period to be considered valid.
\r\n\r\nImportant Notes:
\r\n\r\nThis is the Privacy Policy of Travello Pty Ltd, with registered offices at 321 Brunswick St, Fortitude Valley QLD 4006, Australia with ABN 80 600 440 953 (hereinafter “[[channelParentName]]”, “us”, “our” or “we”) and is available via www.backpackerdeals.com (hereinafter: the Website ).
","template":"normal","id":"e5a03b50-dd18-11e5-8a00-00259060cee8"},{"title":"General Terms","text":"This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Website and payment services.
\r\n\r\n[[channelParentName]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
\r\n\r\n[[channelParentName]] declares to abide by the European General Data Protection Regulation 2016/679 of 27 April 2016 with this Privacy Policy.
\r\n\r\n[[channelParentName]] takes responsibility for the processing of your personal data as a data controller.
","template":"normal","id":"f8f60cde-dd18-11e5-8a00-00259060cee8"},{"title":"Data that we collect about you","text":"Personal data means any information that can identify a natural person or any information that can link to an identifiable natural person. Personal data does not include information that is anonymised and where no natural person can be identified.
\r\n\r\nPersonal data that we collect about you:
\r\n\r\nBackpacker Deal can obtain personal data through different means:
\r\n\r\n[[channelParentName]] rely on the following basis for the legal processing of your personal data:
\r\n\r\n[[channelParentName]] shall only use the data collected about you solely for the following purposes:
\r\n\r\nYou are not required to provide [[channelParentName]] with your personal data, however, we may not be able to deliver services to you if you refuse to provide personal data.
\r\n\r\nWhere you provide us with consent to process your personal data, you have the right to withdraw this consent at any time. If you wish to withdraw consent please see the section entitled ‘Your rights’ for more information.
\r\n\r\nAutomated decisions and profiling
\r\n\r\nWe do not process your personal data to create a profile of you and you shall not be subjected to automated decisions.
","template":"normal","id":"1817d568-dd19-11e5-8a00-00259060cee8"},{"title":"Data Retention","text":"We will store and process your personal data for the period necessary depending on the purposes of processing and the contractual relationship you may have with [[channelParentName]].
\r\n\r\nWe may share your data with the following categories of third parties:
\r\n\r\nWe do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
\r\n\r\nWe guarantee a similar level of protection by imposing contractual obligations to our subcontractors that are similar to this Privacy Policy.
\r\n\r\nWe share data with the following specific third parties:
\r\n\r\n[[channelParentName]] shall not be liable in any way for direct or indirect damages caused by wrongfully or improper use of the personal data by a third party.
\r\n\r\nPayment and financial data
\r\n\r\n[[channelParentName]] does not store full credit card details. [[channelParentName]] collects the last 4-digits of your credit card number and the issuing bank for fraud prevention purposes only. This data is retained by us for a maximum of 2 years only. All payments and transactions are processed by our third-party payment gateway processor Braintree and Braintree guarantees data security by various methods listed here.
\r\n\r\n\r\n\r\n
Third party external links
\r\n\r\nWe may include links to third party websites, applications, plug-ins (such as choosing to create an account by using Facebook or Google Accounts). Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. By clicking on those links you may allow third parties to collect or share data about you. We do not control these third party websites and this Privacy Policy does not cover the processing performed by them. We suggest you check the third party websites for more information about how they handle personal data.
\r\n\r\nWe do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of [[channelParentName]], our customers or third parties or if required by law.
\r\n\r\nWe may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our Website and services but not for any other use.
\r\n\r\nPublic information
\r\n\r\nPlease keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.
\r\n\r\nTransfer of ownership
\r\n\r\nPlease also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets. You will be notified of this event if it occurs and you have the right to restrict processing of your personal data and/or withdraw consent.
\r\n\r\nInternational transfers
\r\n\r\nDue to the global nature of our operations, these transfers will involve transferring your data within and outside the European Economic Area. We ensure that there is an adequate level of protection for personal data in the receiving entity.
\r\n\r\nWe may use the following methods to safeguard the transfer of data internationally:
\r\n\r\nWe have implemented an appropriate technical and organizational measures, procedures and safeguards are in place to prevent the destruction, loss, adjustment, accidental notification to a third party, removal and unauthorized access of personal data.
\r\n\r\nWe only allow access to your personal data to those employees, contractors and other third parties who have a business need to know. They only process your personal data on our instructions and are subject to a duty of confidentiality.
\r\n\r\nAll payments are processed by the third-party payment gateway Braintree and we not store full credit card details.
\r\n\r\nWe use Amazon and Norton SSL certificates to secure each and every transaction that occurs on our Website. All data collected from the customer is encrypted in transition between our website and customers’ devices.
\r\n\r\nAll our servers are secured by Amazon and we use 2-factor authentication for logging into to our platform and servers.
","template":"normal","id":"2e73a49a-dd19-11e5-8a00-00259060cee8"},{"title":"Cookies","text":"A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. The information stored through these cookies can only be read by [[channelParentName]] and only for the duration of your visit to the Website. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
\r\n\r\nWhen you use the Website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third party websites for more information about their cookies and how to manage them.
","template":"normal","id":"39158960-dd19-11e5-8a00-00259060cee8"},{"title":"Your rights","text":"Under the General Data Protection Regulation, data subjects within the European Economic Area are entitled to the following rights:
\r\n\r\nWe extend the above rights to data subjects outside of the EEA, and we also adhere to the rights of the user under the Privacy Act 1988 and the Australian Privacy Principles.
\r\n\r\nIf you wish to exercise any of your rights, please contact us by sending mail to:
\r\n\r\nPrivacy Office
\r\nTravello Pty Ltd
\r\n2/121 Newmarket Road
\r\nWindsor
\r\nQLD 4030
\r\nAustralia
\r\n1300 358 071
Or electronically to marketing@backpackerdeals.com
\r\n\r\nPlease note that you will be requested to provide specific identification information in order to verify your identity before your request can be processed. This is a security measure that we have implemented to ensure that there is no unauthorized access to personal data by third parties.
\r\n\r\nWe are committed to providing you with a response to your request within 30 days. However, if there are delays in providing you with your request, we will notify you of the delay, the reason for the delay and extend our response time.
\r\n\r\nRight to make a complaint.
\r\n\r\nYou have the right to make a complaint anytime to:
\r\n\r\nWe may update this Privacy Policy from time to time to incorporate new rules or guidance issued under the General Data Protection Regulation. We will always notify you of the changes and ensure that the most recent Privacy Policy will be available to you.
\r\n\r\nIf you have any questions regarding this Privacy Policy or you wish to exercise your rights, please contact the Privacy Office as per the section entitled ‘Your rights’.
\r\n\r\nFor all other enquiries please contact info@backpackerdeals.com
\r\n
Effective: 25th May 2018
","template":"normal","id":"574b6543-dd19-11e5-8a00-00259060cee8"}],"template":"legal"},"5":{"children":[],"name":"Cancellation Policy","unique_name":"refund-policy","menu_hidden":false,"id":"1fd0a77a-d820-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Cancellation Policy - Quick Resolution & Simplified Refund Process | Backpacker Deals","description":"Cancellation policies vary from tour operator to tour operator and we will adhere to the policies defined by them - please read individual tour operator refund policy to claim refunds. 100% refund if the activity or service is cancelled for any reason by the Advertiser, including due to weather, equipment failure or otherwise."},"modules":[{"title":"Delivery and Refunds","text":"Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Refunds with Purchased ‘Flexibility Upgrade’
\r\n\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for claims arising from: Illness/Injury (including Covid), Adverse Weather, Workplace Redundancy, Jury Service, Emergency Services Recall and more.
\r\n\r\nFor ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\nAll cancellation requests will be required to provide the necessary evidence as per the information received post booking. Any declined requests will be notified with reasoning for customer review. Flexibility Upgrade is not valid for change of mind, booking errors, or no-shows to tours.
\r\n\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
\r\nThese Terms of Use ("Terms") apply to all Members to this website. We may modify and update these Terms at any time, without notice. You need to ensure you review the Terms from time to time. By using our website and services, you agree to be bound by these Terms as well as any and all general Terms and Conditions posted on our website from time to time. If you do not accept these Terms, we cannot accept your registration and you cannot use our website.
","template":"normal","id":"0a4bd1d4-2bf0-11e6-851d-00259060cee8"},{"title":"DEFINITIONS","text":""Advertiser" means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website.
\r\n\r\n"Content" means any and all material, links, words, images including but not limited to any goods and services the advertiser or subscriber submits, advertises or links to the website.
\r\n\r\n"Services" includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser
\r\n\r\n"the website" means [[channelParentUrl]].
\r\n\r\n"We", "our" and "us" means [[channelParentUrl]] owned and operated by Travello Pty Ltd a registered company in Australia.
\r\n\r\n"You" means the Member using the Services and by doing so, agree to these Terms
","template":"normal","id":"2a9984b6-2bf0-11e6-851d-00259060cee8"},{"title":"MEMBERSHIP","text":"You must register and set up an account in order to sign up toour website to access the Services. You need to first fill in your registration details that are required in the online form to gain access. You must also be 18 years of age or older to use the website and purchase any Services.
","template":"normal","id":"3ff0ffbd-2bf0-11e6-851d-00259060cee8"},{"title":"AGREEMENT FOR MEMBERSHIP","text":"WE MAY TERMINATE YOUR MEMBERSHIP AND ACCOUNT AT ANY TIME: We have the right to terminate your Membership for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.
\r\n\r\nWe may also cancel your Membership and terminate your use and access to the website if we receive complaints that you are misusing, abusing or otherwise violating these Terms or general good faith use of our services.
\r\n\r\nUpon such termination, regardless of the reasons, your right to use the website immediately ceases and you acknowledge and agree we may immediately deactivate or delete your account and all related information and files. We may also bar you from any further access to our website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. We are in no way responsible for providing a refund for any Services as a result of any breach of these Terms, illegal activity or otherwise.
","template":"normal","id":"6409a241-2bf0-11e6-851d-00259060cee8"},{"title":"MODIFICATION OF WEBSITE AND CONTENT","text":"We reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website.In particular, if we believe the Content to be inappropriate, potentially breach regulations, receive complaints or for any other reason and in our reasonable discretion, we may remove or modify Content at any time without notice. We shall not be liable to you or any third party for any modification when it is required.
\r\n\r\nWe reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.
\r\n\r\nWe make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will use our best endeavors to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will endeavor to notify you if the website becomes unavailable for any lengthy and unusual time period.
\r\n\r\nYou agree and acknowledge that the website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage.
\r\n\r\nYou agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.
","template":"normal","id":"709688cc-2bf0-11e6-851d-00259060cee8"},{"title":"LIABILITY","text":"You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website, the Content, the Servicesor any information contained on the website or linked to it. This includes but is not limited to any loss, personal injury, death, loss of profits, revenue, salary, reliance on the information on the website, access to or inability to use the website.You acknowledge, agree and undertake that you shall be the legally responsible party for any conduct and contact by you in respect of any legal proceedings and you agree and undertake to indemnify us and keep us at all times fully indemnified from and against any claims, demands, costs, damages or awards whatsoever arising directly or indirectly as a result of any conduct and contact by you in using our website services, including but not limited to any third party claims.
\r\n\r\nIn any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Services you purchased.
\r\n\r\nOur failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
\r\n\r\nWe are acting as a facilitator only and are not responsible for any loss, damage or issues you may have with an Advertiser and cannot be held responsible for any direct or indirect loss you may suffer as a result of yourpurchase and use of their Services.
","template":"normal","id":"7d3f5529-2bf0-11e6-851d-00259060cee8"},{"title":"INTELLECTUAL PROPERTY","text":"All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of backpackerdeals.com.
\r\n\r\nAll other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name or any of our Advertisers.
\r\n\r\nYou are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
","template":"normal","id":"8a32fd61-2bf0-11e6-851d-00259060cee8"},{"title":"GOVERNING LAW","text":"These Terms are governed by the laws of Victoria, Australia which are in force from time to time and both you and we agree to submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia for determining any dispute concerning these Terms.
","template":"normal","id":"987ea6ef-2bf0-11e6-851d-00259060cee8"}],"template":"legal"},"8":{"children":[],"name":"Chat Terms and Conditions","unique_name":"chatterms","menu_hidden":false,"id":"0a838ce9-1aa8-11e8-9d72-027c1eb7ac53","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Chat Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Introduction","text":"These Chat Terms and Conditions of Use (“Terms”) should be read in conjunction with our General Terms and Conditions of Use, our Privacy Policy, and our Members Terms of Use.
\r\n\r\n\r\n\r\n
These Terms apply to your use of the Travello Pty Ltd (“[[channelParentName]]”) online chat services (“Services”), available on the [[channelParentName]] website (“Website”). This includes but is not limited to your interaction with the [[channelParentName]] Support Team and your general use of the Services. If you do not agree to these Terms you must exit the Website.
\r\n\r\n\r\n\r\n
By accessing or using the Services you agree to be bound by these Terms, and any updates to the Terms, which [[channelParentName]] may implement at any time.
","template":"normal","id":"f88fc23e-1aa9-11e8-9d72-027c1eb7ac53"},{"title":"General Conditions of Use","text":"As part of its services, [[channelParentName]] offers an online chat service operated by the [[channelParentName]] Support Team. When using the Services, you must not:
\r\n\r\nYou must be at least 18 years old to use the Services.
","template":"normal","id":"61a370ed-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Personal Information","text":"The [[channelParentName]] Support Team may, from time to time, ask for your personal details including your contact number, email address, and first name. By giving your information to the [[channelParentName]] Support Team you agree to be contacted via email or phone. You also agree to be contacted via text message or WhatsApp if necessary.
\r\n\r\n[[channelParentName]] may store your personal information in a private database. The collection of personal information is governed by our Privacy Policy.
","template":"normal","id":"7400ec12-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Termination","text":"[[channelParentName]] reserves the right to terminate your use of the Services at any time and for any reason.
\r\n\r\n[[channelParentName]] reserves the right to refrain from communicating with any chat users who breach these Terms.
","template":"normal","id":"83c59021-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Limitation of Liability","text":"As part of its Services, [[channelParentName]] may, from time to time, provide advice and information to you, for example, about our tours, itineraries, travel dates and/or travel times. It is your responsibility to ensure the information provided to you is relevant to your travel dates, times, and itineraries.
\r\n\r\n[[channelParentName]] will not be liable for any loss, whether monetary or otherwise, which may result from any information or advice provided to you when using the Services.
\r\n\r\n[[channelParentName]] does not make any warranty as to the accuracy or correctness of the information that may be provided to you while using the Services.
","template":"normal","id":"93986bb9-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Availability of Services","text":"The Services may be unavailable from time to time.
\r\n\r\nThe Services may, from time to time, be interrupted, including for maintenance, repairs, upgrades, or network failures.
\r\n\r\nEvents beyond our control may affect our Services, such as events in nature and other force majeure events.
","template":"normal","id":"ce8364a1-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Automatically Collected Information","text":"[[channelParentName]] uses a third-party chat service (Zopim). The Zopim chat services automatically collect non-personal information, including city location, IP addresses, computer platform, and browser platform. By using the Services, you agree that this information will be accessible by the [[channelParentName]] Support Team.
","template":"normal","id":"1bd9a9b7-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Indemnification","text":"You agree to defend, indemnify, and hold harmless [[channelParentName]], its affiliates, and licensors and their respective officers, directors, employees, contractors, agents and suppliers from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) resulting from your violation of these Terms or your use of the Services.
","template":"normal","id":"4f821da6-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Governing Law","text":"This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and [[channelParentName]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
","template":"normal","id":"5a71a01c-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Ownership","text":"[[channelParentName]] and its suppliers are the sole owners of all the intellectual property, and in particular, the copyright, trademarks, trade secrets, database and patents in the Services. [[channelParentName]] shall retain all ownership in and to the Services, and subject to the Terms, all data transferred or received through the Services.
","template":"normal","id":"bb2db18a-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Severability","text":"If any part of these Terms is found to be void, invalid, unlawful or unenforceable then that provision or part thereof will be deemed to be severed from these Terms and the remaining terms and provisions of these Terms will remain in force and constitute the Agreement between you and [[channelParentName]].
","template":"normal","id":"ec7b4f87-1aab-11e8-9d72-027c1eb7ac53"}],"template":"legal"},"14":{"children":[],"name":"Campervans Terms and Conditions","unique_name":"campervan-terms-and-conditions","menu_hidden":false,"id":"0db40a53-f093-4ae2-a177-ed04d732127f","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Campervan Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Campervan Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Transaction Fees","text":"All card transactions will incur a transaction fee of 1.7% + 30 cents. The transaction/ card fee we charge is non-refundable on cancellation
","template":"normal","id":"8cb0ddc3-7d15-4943-a652-714c878e64f5"},{"title":"Campervan Hire Rewards","text":"You will receive a $50 experience voucher for campervan bookings. A minimum spend of $350 applies to each experience voucher.
\r\n\r\n
\r\nNo cashback codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\n
The vouchers are valid 3 months from booking date.
","template":"normal","id":"5bb5e722-5fe5-4d56-a5ec-b7040ca547a9"},{"title":"Cancellation Terms","text":"All cancellations will incur a $50 admin fee from Backpacker Deals / Travello.
\r\nAll deposits are used to secure your vehicle, there for they are non refundable.
\r\nAll Customers are required to acknowledge cancellation terms upon cancelling their bookings.
Hirers of these vehicles must be at least 18 years of age and hold a valid open driver’s license. The hirer is subject to the general terms and conditions outlined on each of our supplier's websites.
","template":"normal","id":"272e0c6d-fb8c-410d-86d8-a3b69b753f07"},{"title":"Campervan Operator Cancellation Terms:","text":"Apollo, Cheapa & Hippie
\r\n\r\nMaui, Britz & Mighty
\r\n\r\nLet’s Go Motorhomes
\r\n\r\nCruisin Motorhomes & Go Cheap Campervans
\r\n\r\nSpaceships Rentals
\r\n\r\nCamperman Australia
\r\n\r\nAwesome Campers
\r\n\r\nAutosleepers
\r\n\r\nTravellers Autobarn
\r\n\r\nJucy & Star RV
\r\n\r\nCampervan Village
\r\n\r\nAdventure Rentals
\r\n\r\nLucky Rentals & Happy Campers
\r\n\r\nSunta Campers
\r\n\r\nHome on the Road
\r\n\r\nBy completing an "on request" booking, you accept that payment and confirmation of the vehicle will be completed upon confirmation of availability from the vehicle supplier. You also accept that "on request" bookings adhere to the cancellation conditions outlined above.
","template":"normal","id":"ae789b96-1788-4d9a-90fa-8294dfcd4b66"},{"title":"Website and Rate Conditions","text":"Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
Rates and conditions quoted on the Backpacker Deals/Travello website and/or documentation are subject to change without notice. Booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment.
","template":"normal","id":"d65294b2-091c-406d-bd46-3676eff939b7"}],"template":"legal"},"15":{"children":[],"name":"User Data Deletion","unique_name":"data-deletion-policy","menu_hidden":false,"id":"b659f847-8dc9-44d0-ba26-74e048b963f7","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"User Data Deletion","description":"This User Data Deletion Policy outlines the types of information we collect, how we use and share it, and the steps you can take to modify or delete your data.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Data Deletion Policy","text":"At Travello, we are committed to protecting your privacy and providing transparency about how your data is handled. If you wish to delete your Travello account and permanently remove your personal data from our systems, you can do so by following the steps below.
","template":"normal","id":"fe4bee9c-80f7-4c79-a542-d20dce9c10b1"},{"title":"How to Delete Your Account and Personal Data","text":"You can request to delete your Travello account and associated personal data directly through the Travello app by following these steps:
\r\n\r\nOnce you confirm the deletion, your account and all associated personal information will be permanently removed from our systems. This includes any content you have shared, messages, and other data stored within Travello.
","template":"normal","id":"a588601c-79ec-4b35-8015-3ae8744ed5d4"},{"title":"\u26a0 Important:","text":"If you experience any issues deleting your account through the app or require further assistance, you may submit a data deletion request by contacting us at:
\r\n\r\nEmail: support@travelloapp.com
\r\n\r\nIn your request, please include:
\r\n\r\nWe will process your request within 2 business days and send a confirmation once your data has been deleted.
","template":"normal","id":"d92f3777-0390-452c-9cb6-bf2a91b52d97"}],"template":"legal"}},"name":"Company","unique_name":"company","id":"78d756f3-d81d-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"active":false},"seo_data":{"image":""},"modules":[],"template":"standard"},"landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"About Us | Meet the Team","description":"[[channelParentName]] is committed to helping you book memorable travel experiences at an affordable price. We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence."},"modules":[{"title":"[[channelParentName]] is...","text":"[[channelParentName]] in partnership with Travello is committed to helping you book memorable travel experiences at an affordable price.
\r\n\r\n\r\n\r\n
With so many options, how do you choose the right scuba dive excursion for spotting turtles on the Great Barrier Reef? And what’s the best way to travel to the Red Centre and watch the orange sunrise at Uluru? We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence.
\r\n\r\n\r\n\r\n
We're dedicated to finding extraordinary tours from around the world. We do this by building relationships with local tour operators who share our values. We learn about each tour and ensure that all of our partners are passionate about offering unique experiences while being aware of their impact on the environment.
\r\n\r\n\r\n\r\n
Once we partner with a travel company, we provide the tools to give you the confidence to book the right tour—especially when it comes to last-minute decisions. When you book with us, you can expect excellent customer service, live availability, and instant confirmation. You can live chat with us on the website or give us a call if you require more information about a tour!
\r\n\r\n\r\n\r\n
Who will you be speaking with? We are a team of travellers who come from different parts of the world. We are passionate about providing expert travel knowledge so that you can explore the world and have an unforgettable adventure.
\r\n\r\n\r\n\r\n
Our vision is to bring even more incredible experiences from every continent directly to you—search less, travel more.
\r\n\r\n\r\n\r\n
Check out what we have to offer!
","template":"normal","id":"6125e6a0-d81f-11e5-8a00-00259060cee8"}],"template":"standard"},"2":{"children":[],"name":"Terms and Conditions","unique_name":"terms-and-conditions","menu_hidden":false,"id":"e019f473-d81f-11e5-8a00-00259060cee8","parent":{"children":{"1":{"children":[],"name":"About Us","unique_name":"about-us","menu_hidden":false,"id":"543854db-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"About Us | Meet the Team","description":"[[channelParentName]] is committed to helping you book memorable travel experiences at an affordable price. We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence."},"modules":[{"title":"[[channelParentName]] is...","text":"[[channelParentName]] in partnership with Travello is committed to helping you book memorable travel experiences at an affordable price.
\r\n\r\n\r\n\r\n
With so many options, how do you choose the right scuba dive excursion for spotting turtles on the Great Barrier Reef? And what’s the best way to travel to the Red Centre and watch the orange sunrise at Uluru? We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence.
\r\n\r\n\r\n\r\n
We're dedicated to finding extraordinary tours from around the world. We do this by building relationships with local tour operators who share our values. We learn about each tour and ensure that all of our partners are passionate about offering unique experiences while being aware of their impact on the environment.
\r\n\r\n\r\n\r\n
Once we partner with a travel company, we provide the tools to give you the confidence to book the right tour—especially when it comes to last-minute decisions. When you book with us, you can expect excellent customer service, live availability, and instant confirmation. You can live chat with us on the website or give us a call if you require more information about a tour!
\r\n\r\n\r\n\r\n
Who will you be speaking with? We are a team of travellers who come from different parts of the world. We are passionate about providing expert travel knowledge so that you can explore the world and have an unforgettable adventure.
\r\n\r\n\r\n\r\n
Our vision is to bring even more incredible experiences from every continent directly to you—search less, travel more.
\r\n\r\n\r\n\r\n
Check out what we have to offer!
","template":"normal","id":"6125e6a0-d81f-11e5-8a00-00259060cee8"}],"template":"standard"},"4":{"children":[],"name":"Privacy Policy","unique_name":"privacy-policy","menu_hidden":false,"id":"18acbf26-d820-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Privacy Policy","description":"This Privacy Policy, is our attempt to let you know what kind of information we collect, how we will use it & share it, & how it can be altered or corrected"},"modules":[{"title":"Your Privacy","text":"This is the Privacy Policy of Travello Pty Ltd, with registered offices at 321 Brunswick St, Fortitude Valley QLD 4006, Australia with ABN 80 600 440 953 (hereinafter “[[channelParentName]]”, “us”, “our” or “we”) and is available via www.backpackerdeals.com (hereinafter: the Website ).
","template":"normal","id":"e5a03b50-dd18-11e5-8a00-00259060cee8"},{"title":"General Terms","text":"This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Website and payment services.
\r\n\r\n[[channelParentName]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
\r\n\r\n[[channelParentName]] declares to abide by the European General Data Protection Regulation 2016/679 of 27 April 2016 with this Privacy Policy.
\r\n\r\n[[channelParentName]] takes responsibility for the processing of your personal data as a data controller.
","template":"normal","id":"f8f60cde-dd18-11e5-8a00-00259060cee8"},{"title":"Data that we collect about you","text":"Personal data means any information that can identify a natural person or any information that can link to an identifiable natural person. Personal data does not include information that is anonymised and where no natural person can be identified.
\r\n\r\nPersonal data that we collect about you:
\r\n\r\nBackpacker Deal can obtain personal data through different means:
\r\n\r\n[[channelParentName]] rely on the following basis for the legal processing of your personal data:
\r\n\r\n[[channelParentName]] shall only use the data collected about you solely for the following purposes:
\r\n\r\nYou are not required to provide [[channelParentName]] with your personal data, however, we may not be able to deliver services to you if you refuse to provide personal data.
\r\n\r\nWhere you provide us with consent to process your personal data, you have the right to withdraw this consent at any time. If you wish to withdraw consent please see the section entitled ‘Your rights’ for more information.
\r\n\r\nAutomated decisions and profiling
\r\n\r\nWe do not process your personal data to create a profile of you and you shall not be subjected to automated decisions.
","template":"normal","id":"1817d568-dd19-11e5-8a00-00259060cee8"},{"title":"Data Retention","text":"We will store and process your personal data for the period necessary depending on the purposes of processing and the contractual relationship you may have with [[channelParentName]].
\r\n\r\nWe may share your data with the following categories of third parties:
\r\n\r\nWe do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
\r\n\r\nWe guarantee a similar level of protection by imposing contractual obligations to our subcontractors that are similar to this Privacy Policy.
\r\n\r\nWe share data with the following specific third parties:
\r\n\r\n[[channelParentName]] shall not be liable in any way for direct or indirect damages caused by wrongfully or improper use of the personal data by a third party.
\r\n\r\nPayment and financial data
\r\n\r\n[[channelParentName]] does not store full credit card details. [[channelParentName]] collects the last 4-digits of your credit card number and the issuing bank for fraud prevention purposes only. This data is retained by us for a maximum of 2 years only. All payments and transactions are processed by our third-party payment gateway processor Braintree and Braintree guarantees data security by various methods listed here.
\r\n\r\n\r\n\r\n
Third party external links
\r\n\r\nWe may include links to third party websites, applications, plug-ins (such as choosing to create an account by using Facebook or Google Accounts). Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. By clicking on those links you may allow third parties to collect or share data about you. We do not control these third party websites and this Privacy Policy does not cover the processing performed by them. We suggest you check the third party websites for more information about how they handle personal data.
\r\n\r\nWe do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of [[channelParentName]], our customers or third parties or if required by law.
\r\n\r\nWe may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our Website and services but not for any other use.
\r\n\r\nPublic information
\r\n\r\nPlease keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.
\r\n\r\nTransfer of ownership
\r\n\r\nPlease also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets. You will be notified of this event if it occurs and you have the right to restrict processing of your personal data and/or withdraw consent.
\r\n\r\nInternational transfers
\r\n\r\nDue to the global nature of our operations, these transfers will involve transferring your data within and outside the European Economic Area. We ensure that there is an adequate level of protection for personal data in the receiving entity.
\r\n\r\nWe may use the following methods to safeguard the transfer of data internationally:
\r\n\r\nWe have implemented an appropriate technical and organizational measures, procedures and safeguards are in place to prevent the destruction, loss, adjustment, accidental notification to a third party, removal and unauthorized access of personal data.
\r\n\r\nWe only allow access to your personal data to those employees, contractors and other third parties who have a business need to know. They only process your personal data on our instructions and are subject to a duty of confidentiality.
\r\n\r\nAll payments are processed by the third-party payment gateway Braintree and we not store full credit card details.
\r\n\r\nWe use Amazon and Norton SSL certificates to secure each and every transaction that occurs on our Website. All data collected from the customer is encrypted in transition between our website and customers’ devices.
\r\n\r\nAll our servers are secured by Amazon and we use 2-factor authentication for logging into to our platform and servers.
","template":"normal","id":"2e73a49a-dd19-11e5-8a00-00259060cee8"},{"title":"Cookies","text":"A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. The information stored through these cookies can only be read by [[channelParentName]] and only for the duration of your visit to the Website. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
\r\n\r\nWhen you use the Website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third party websites for more information about their cookies and how to manage them.
","template":"normal","id":"39158960-dd19-11e5-8a00-00259060cee8"},{"title":"Your rights","text":"Under the General Data Protection Regulation, data subjects within the European Economic Area are entitled to the following rights:
\r\n\r\nWe extend the above rights to data subjects outside of the EEA, and we also adhere to the rights of the user under the Privacy Act 1988 and the Australian Privacy Principles.
\r\n\r\nIf you wish to exercise any of your rights, please contact us by sending mail to:
\r\n\r\nPrivacy Office
\r\nTravello Pty Ltd
\r\n2/121 Newmarket Road
\r\nWindsor
\r\nQLD 4030
\r\nAustralia
\r\n1300 358 071
Or electronically to marketing@backpackerdeals.com
\r\n\r\nPlease note that you will be requested to provide specific identification information in order to verify your identity before your request can be processed. This is a security measure that we have implemented to ensure that there is no unauthorized access to personal data by third parties.
\r\n\r\nWe are committed to providing you with a response to your request within 30 days. However, if there are delays in providing you with your request, we will notify you of the delay, the reason for the delay and extend our response time.
\r\n\r\nRight to make a complaint.
\r\n\r\nYou have the right to make a complaint anytime to:
\r\n\r\nWe may update this Privacy Policy from time to time to incorporate new rules or guidance issued under the General Data Protection Regulation. We will always notify you of the changes and ensure that the most recent Privacy Policy will be available to you.
\r\n\r\nIf you have any questions regarding this Privacy Policy or you wish to exercise your rights, please contact the Privacy Office as per the section entitled ‘Your rights’.
\r\n\r\nFor all other enquiries please contact info@backpackerdeals.com
\r\n
Effective: 25th May 2018
","template":"normal","id":"574b6543-dd19-11e5-8a00-00259060cee8"}],"template":"legal"},"5":{"children":[],"name":"Cancellation Policy","unique_name":"refund-policy","menu_hidden":false,"id":"1fd0a77a-d820-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Cancellation Policy - Quick Resolution & Simplified Refund Process | Backpacker Deals","description":"Cancellation policies vary from tour operator to tour operator and we will adhere to the policies defined by them - please read individual tour operator refund policy to claim refunds. 100% refund if the activity or service is cancelled for any reason by the Advertiser, including due to weather, equipment failure or otherwise."},"modules":[{"title":"Delivery and Refunds","text":"Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Refunds with Purchased ‘Flexibility Upgrade’
\r\n\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for claims arising from: Illness/Injury (including Covid), Adverse Weather, Workplace Redundancy, Jury Service, Emergency Services Recall and more.
\r\n\r\nFor ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\nAll cancellation requests will be required to provide the necessary evidence as per the information received post booking. Any declined requests will be notified with reasoning for customer review. Flexibility Upgrade is not valid for change of mind, booking errors, or no-shows to tours.
\r\n\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
\r\nThese Terms of Use ("Terms") apply to all Members to this website. We may modify and update these Terms at any time, without notice. You need to ensure you review the Terms from time to time. By using our website and services, you agree to be bound by these Terms as well as any and all general Terms and Conditions posted on our website from time to time. If you do not accept these Terms, we cannot accept your registration and you cannot use our website.
","template":"normal","id":"0a4bd1d4-2bf0-11e6-851d-00259060cee8"},{"title":"DEFINITIONS","text":""Advertiser" means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website.
\r\n\r\n"Content" means any and all material, links, words, images including but not limited to any goods and services the advertiser or subscriber submits, advertises or links to the website.
\r\n\r\n"Services" includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser
\r\n\r\n"the website" means [[channelParentUrl]].
\r\n\r\n"We", "our" and "us" means [[channelParentUrl]] owned and operated by Travello Pty Ltd a registered company in Australia.
\r\n\r\n"You" means the Member using the Services and by doing so, agree to these Terms
","template":"normal","id":"2a9984b6-2bf0-11e6-851d-00259060cee8"},{"title":"MEMBERSHIP","text":"You must register and set up an account in order to sign up toour website to access the Services. You need to first fill in your registration details that are required in the online form to gain access. You must also be 18 years of age or older to use the website and purchase any Services.
","template":"normal","id":"3ff0ffbd-2bf0-11e6-851d-00259060cee8"},{"title":"AGREEMENT FOR MEMBERSHIP","text":"WE MAY TERMINATE YOUR MEMBERSHIP AND ACCOUNT AT ANY TIME: We have the right to terminate your Membership for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.
\r\n\r\nWe may also cancel your Membership and terminate your use and access to the website if we receive complaints that you are misusing, abusing or otherwise violating these Terms or general good faith use of our services.
\r\n\r\nUpon such termination, regardless of the reasons, your right to use the website immediately ceases and you acknowledge and agree we may immediately deactivate or delete your account and all related information and files. We may also bar you from any further access to our website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. We are in no way responsible for providing a refund for any Services as a result of any breach of these Terms, illegal activity or otherwise.
","template":"normal","id":"6409a241-2bf0-11e6-851d-00259060cee8"},{"title":"MODIFICATION OF WEBSITE AND CONTENT","text":"We reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website.In particular, if we believe the Content to be inappropriate, potentially breach regulations, receive complaints or for any other reason and in our reasonable discretion, we may remove or modify Content at any time without notice. We shall not be liable to you or any third party for any modification when it is required.
\r\n\r\nWe reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.
\r\n\r\nWe make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will use our best endeavors to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will endeavor to notify you if the website becomes unavailable for any lengthy and unusual time period.
\r\n\r\nYou agree and acknowledge that the website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage.
\r\n\r\nYou agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.
","template":"normal","id":"709688cc-2bf0-11e6-851d-00259060cee8"},{"title":"LIABILITY","text":"You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website, the Content, the Servicesor any information contained on the website or linked to it. This includes but is not limited to any loss, personal injury, death, loss of profits, revenue, salary, reliance on the information on the website, access to or inability to use the website.You acknowledge, agree and undertake that you shall be the legally responsible party for any conduct and contact by you in respect of any legal proceedings and you agree and undertake to indemnify us and keep us at all times fully indemnified from and against any claims, demands, costs, damages or awards whatsoever arising directly or indirectly as a result of any conduct and contact by you in using our website services, including but not limited to any third party claims.
\r\n\r\nIn any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Services you purchased.
\r\n\r\nOur failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
\r\n\r\nWe are acting as a facilitator only and are not responsible for any loss, damage or issues you may have with an Advertiser and cannot be held responsible for any direct or indirect loss you may suffer as a result of yourpurchase and use of their Services.
","template":"normal","id":"7d3f5529-2bf0-11e6-851d-00259060cee8"},{"title":"INTELLECTUAL PROPERTY","text":"All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of backpackerdeals.com.
\r\n\r\nAll other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name or any of our Advertisers.
\r\n\r\nYou are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
","template":"normal","id":"8a32fd61-2bf0-11e6-851d-00259060cee8"},{"title":"GOVERNING LAW","text":"These Terms are governed by the laws of Victoria, Australia which are in force from time to time and both you and we agree to submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia for determining any dispute concerning these Terms.
","template":"normal","id":"987ea6ef-2bf0-11e6-851d-00259060cee8"}],"template":"legal"},"8":{"children":[],"name":"Chat Terms and Conditions","unique_name":"chatterms","menu_hidden":false,"id":"0a838ce9-1aa8-11e8-9d72-027c1eb7ac53","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Chat Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Introduction","text":"These Chat Terms and Conditions of Use (“Terms”) should be read in conjunction with our General Terms and Conditions of Use, our Privacy Policy, and our Members Terms of Use.
\r\n\r\n\r\n\r\n
These Terms apply to your use of the Travello Pty Ltd (“[[channelParentName]]”) online chat services (“Services”), available on the [[channelParentName]] website (“Website”). This includes but is not limited to your interaction with the [[channelParentName]] Support Team and your general use of the Services. If you do not agree to these Terms you must exit the Website.
\r\n\r\n\r\n\r\n
By accessing or using the Services you agree to be bound by these Terms, and any updates to the Terms, which [[channelParentName]] may implement at any time.
","template":"normal","id":"f88fc23e-1aa9-11e8-9d72-027c1eb7ac53"},{"title":"General Conditions of Use","text":"As part of its services, [[channelParentName]] offers an online chat service operated by the [[channelParentName]] Support Team. When using the Services, you must not:
\r\n\r\nYou must be at least 18 years old to use the Services.
","template":"normal","id":"61a370ed-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Personal Information","text":"The [[channelParentName]] Support Team may, from time to time, ask for your personal details including your contact number, email address, and first name. By giving your information to the [[channelParentName]] Support Team you agree to be contacted via email or phone. You also agree to be contacted via text message or WhatsApp if necessary.
\r\n\r\n[[channelParentName]] may store your personal information in a private database. The collection of personal information is governed by our Privacy Policy.
","template":"normal","id":"7400ec12-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Termination","text":"[[channelParentName]] reserves the right to terminate your use of the Services at any time and for any reason.
\r\n\r\n[[channelParentName]] reserves the right to refrain from communicating with any chat users who breach these Terms.
","template":"normal","id":"83c59021-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Limitation of Liability","text":"As part of its Services, [[channelParentName]] may, from time to time, provide advice and information to you, for example, about our tours, itineraries, travel dates and/or travel times. It is your responsibility to ensure the information provided to you is relevant to your travel dates, times, and itineraries.
\r\n\r\n[[channelParentName]] will not be liable for any loss, whether monetary or otherwise, which may result from any information or advice provided to you when using the Services.
\r\n\r\n[[channelParentName]] does not make any warranty as to the accuracy or correctness of the information that may be provided to you while using the Services.
","template":"normal","id":"93986bb9-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Availability of Services","text":"The Services may be unavailable from time to time.
\r\n\r\nThe Services may, from time to time, be interrupted, including for maintenance, repairs, upgrades, or network failures.
\r\n\r\nEvents beyond our control may affect our Services, such as events in nature and other force majeure events.
","template":"normal","id":"ce8364a1-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Automatically Collected Information","text":"[[channelParentName]] uses a third-party chat service (Zopim). The Zopim chat services automatically collect non-personal information, including city location, IP addresses, computer platform, and browser platform. By using the Services, you agree that this information will be accessible by the [[channelParentName]] Support Team.
","template":"normal","id":"1bd9a9b7-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Indemnification","text":"You agree to defend, indemnify, and hold harmless [[channelParentName]], its affiliates, and licensors and their respective officers, directors, employees, contractors, agents and suppliers from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) resulting from your violation of these Terms or your use of the Services.
","template":"normal","id":"4f821da6-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Governing Law","text":"This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and [[channelParentName]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
","template":"normal","id":"5a71a01c-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Ownership","text":"[[channelParentName]] and its suppliers are the sole owners of all the intellectual property, and in particular, the copyright, trademarks, trade secrets, database and patents in the Services. [[channelParentName]] shall retain all ownership in and to the Services, and subject to the Terms, all data transferred or received through the Services.
","template":"normal","id":"bb2db18a-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Severability","text":"If any part of these Terms is found to be void, invalid, unlawful or unenforceable then that provision or part thereof will be deemed to be severed from these Terms and the remaining terms and provisions of these Terms will remain in force and constitute the Agreement between you and [[channelParentName]].
","template":"normal","id":"ec7b4f87-1aab-11e8-9d72-027c1eb7ac53"}],"template":"legal"},"14":{"children":[],"name":"Campervans Terms and Conditions","unique_name":"campervan-terms-and-conditions","menu_hidden":false,"id":"0db40a53-f093-4ae2-a177-ed04d732127f","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Campervan Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Campervan Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Transaction Fees","text":"All card transactions will incur a transaction fee of 1.7% + 30 cents. The transaction/ card fee we charge is non-refundable on cancellation
","template":"normal","id":"8cb0ddc3-7d15-4943-a652-714c878e64f5"},{"title":"Campervan Hire Rewards","text":"You will receive a $50 experience voucher for campervan bookings. A minimum spend of $350 applies to each experience voucher.
\r\n\r\n
\r\nNo cashback codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\n
The vouchers are valid 3 months from booking date.
","template":"normal","id":"5bb5e722-5fe5-4d56-a5ec-b7040ca547a9"},{"title":"Cancellation Terms","text":"All cancellations will incur a $50 admin fee from Backpacker Deals / Travello.
\r\nAll deposits are used to secure your vehicle, there for they are non refundable.
\r\nAll Customers are required to acknowledge cancellation terms upon cancelling their bookings.
Hirers of these vehicles must be at least 18 years of age and hold a valid open driver’s license. The hirer is subject to the general terms and conditions outlined on each of our supplier's websites.
","template":"normal","id":"272e0c6d-fb8c-410d-86d8-a3b69b753f07"},{"title":"Campervan Operator Cancellation Terms:","text":"Apollo, Cheapa & Hippie
\r\n\r\nMaui, Britz & Mighty
\r\n\r\nLet’s Go Motorhomes
\r\n\r\nCruisin Motorhomes & Go Cheap Campervans
\r\n\r\nSpaceships Rentals
\r\n\r\nCamperman Australia
\r\n\r\nAwesome Campers
\r\n\r\nAutosleepers
\r\n\r\nTravellers Autobarn
\r\n\r\nJucy & Star RV
\r\n\r\nCampervan Village
\r\n\r\nAdventure Rentals
\r\n\r\nLucky Rentals & Happy Campers
\r\n\r\nSunta Campers
\r\n\r\nHome on the Road
\r\n\r\nBy completing an "on request" booking, you accept that payment and confirmation of the vehicle will be completed upon confirmation of availability from the vehicle supplier. You also accept that "on request" bookings adhere to the cancellation conditions outlined above.
","template":"normal","id":"ae789b96-1788-4d9a-90fa-8294dfcd4b66"},{"title":"Website and Rate Conditions","text":"Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
Rates and conditions quoted on the Backpacker Deals/Travello website and/or documentation are subject to change without notice. Booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment.
","template":"normal","id":"d65294b2-091c-406d-bd46-3676eff939b7"}],"template":"legal"},"15":{"children":[],"name":"User Data Deletion","unique_name":"data-deletion-policy","menu_hidden":false,"id":"b659f847-8dc9-44d0-ba26-74e048b963f7","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"User Data Deletion","description":"This User Data Deletion Policy outlines the types of information we collect, how we use and share it, and the steps you can take to modify or delete your data.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Data Deletion Policy","text":"At Travello, we are committed to protecting your privacy and providing transparency about how your data is handled. If you wish to delete your Travello account and permanently remove your personal data from our systems, you can do so by following the steps below.
","template":"normal","id":"fe4bee9c-80f7-4c79-a542-d20dce9c10b1"},{"title":"How to Delete Your Account and Personal Data","text":"You can request to delete your Travello account and associated personal data directly through the Travello app by following these steps:
\r\n\r\nOnce you confirm the deletion, your account and all associated personal information will be permanently removed from our systems. This includes any content you have shared, messages, and other data stored within Travello.
","template":"normal","id":"a588601c-79ec-4b35-8015-3ae8744ed5d4"},{"title":"\u26a0 Important:","text":"If you experience any issues deleting your account through the app or require further assistance, you may submit a data deletion request by contacting us at:
\r\n\r\nEmail: support@travelloapp.com
\r\n\r\nIn your request, please include:
\r\n\r\nWe will process your request within 2 business days and send a confirmation once your data has been deleted.
","template":"normal","id":"d92f3777-0390-452c-9cb6-bf2a91b52d97"}],"template":"legal"}},"name":"Company","unique_name":"company","id":"78d756f3-d81d-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"active":false},"seo_data":{"image":""},"modules":[],"template":"standard"},"landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Terms and Conditions - [[channelName]]","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein."},"modules":[{"title":"Website Disclaimer","text":"Welcome to our website. [[channelParentUrl]] is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
\r\n\r\nThe information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.
\r\n\r\n[[channelParentUrl]] does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs
\r\n\r\nIn addition, [[channelParentUrl]] shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.
\r\n\r\nThrough this website, you may be able to link to other websites which are not under the control of [[channelParentUrl]].We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
\r\n\r\nEvery effort is made to keep the website up and running smoothly. However, [[channelParentUrl]] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
","template":"normal","id":"f4bafb36-d81f-11e5-8a00-00259060cee8"},{"title":"Copyright Notice","text":"This website and its contents are the copyright of [[channelParentUrl]] - © Travello Pty Ltd. All rights reserved.
\r\n\r\nAny redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
\r\n• You may print or download contents to a local hard disk extracts for your personal and non-commercial use only
\r\n• You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
\r\n\r\n","template":"normal","id":"fc62cfe5-d81f-11e5-8a00-00259060cee8"},{"title":"PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE","text":"
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern [[channelParentUrl]]’s relationship with you in relation to your use of this website.
\r\n\r\n\r\n\r\n
By using this website, you signify your acceptance of these terms and conditions of use.
\r\n\r\n
\r\nFor the purposes of these terms and conditions:
","template":"normal","id":"a0700881-9fcd-11e6-b69d-00259060cee8"},{"title":"Amendment of terms","text":"
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and [[channelParentUrl]]’s rights and obligations to each other.
\r\n\r\n","template":"normal","id":"fce2f46e-9fcd-11e6-b69d-00259060cee8"},{"title":"Limitation of liability","text":"
It is an essential pre-condition to you using our website that you agree and accept that [[channelParentUrl]] is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
\r\n\r\n\r\n\r\n
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.
","template":"normal","id":"149b0b34-9fce-11e6-b69d-00259060cee8"},{"title":"Competition and Consumer Act","text":"For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), [[channelParentUrl]]’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
\r\n\r\n\r\n\r\n
You must be over 18 years of age to use this website and to purchase any goods or services.
\r\n\r\n","template":"normal","id":"2a575528-9fce-11e6-b69d-00259060cee8"},{"title":"Delivery and refunds","text":"
Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Cover with Purchased ‘Flexibility Upgrade’
\r\n\r\n
\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for the following unforeseen reasons:
serious illness/injury (including COVID-19), certain
\r\npre-existing medical conditions and pregnancy complications, serious illness/injury/death of a close relative, direct involvement in a transport accident, adverse weather,
\r\nnatural disaster, accidental damage/burglary to your home, workplace redundancy, jury service, mandated quarantine.
For ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\n
\r\n
\r\nCustomers will be notified of any declined refund requests with specific reasoning. Cover under Flexibility Upgrade is not provided for change of mind, booking errors, or no-shows to tours.
\r\nPlease see the Cancellation Insurance Product Disclosure Statement for details.
\r\n\r\n
\r\n\r\n
\r\n\r\n
Pre-Existing Medical Conditions
\r\n\r\nPlease consider your medical history carefully. This policy provides cover for unexpected sudden illnesses or serious injuries.
\r\n\r\nWe automatically include cover for specific pre-existing medical conditions (listed below), subject to the following:
\r\n\r\n\r\n\r\n
Timeframes are in relation to the date of issue of the policy. If you have a pre-existing medical condition not included in this list, then it’s not covered. We won’t pay for any claims where that medical condition is a contributing factor. This definition applies to you, your travelling party, a close relative or any other person named on the Certificate of Insurance.
\r\n\r\nOur definition of pre-existing medical condition is, in the 12 months before buying the policy:
\r\n\r\n\r\n\r\n
The following medical conditions are automatically covered under this policy.
\r\n\r\n
\r\n* Diabetes (Type I and Type II), hypertension, hypercholesterolaemia and hyperlipidaemia are risk factors for cardiovascular disease. If you have a history of cardiovascular disease, and it’s a pre-existing medical condition, cover for these conditions is also excluded.
\r\nClaims for any pre-existing medical condition not listed above as an automatically covered pre-existing condition are excluded under this policy.
\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
","template":"normal","id":"81be83eb-9fce-11e6-b69d-00259060cee8"},{"title":"Links to other website","text":"We may from time to time provide on our website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between [[channelParentUrl]] and the owners of those websites. [[channelParentUrl]] takes no responsibility for any of the content found on the linked websites.
\r\n\r\n\r\n\r\n
[[channelParentUrl]]’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
\r\n\r\n","template":"normal","id":"8ee78ea5-9fce-11e6-b69d-00259060cee8"},{"title":"Disclaimer","text":"
To the fullest extent permitted by law, [[channelParentUrl]] absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. [[channelParentUrl]] gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
\r\n\r\n\r\n\r\n
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
It is your sole responsibility and not the responsibility of [[channelParentUrl]] to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
\r\n\r\n","template":"normal","id":"9ea7ba86-9fce-11e6-b69d-00259060cee8"},{"title":"Your privacy","text":"
At [[channelParentUrl]], we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. [[channelParentUrl]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
\r\n\r\n\r\n\r\n
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. [[channelParentUrl]]’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
\r\n\r\n","template":"normal","id":"b105bffc-9fce-11e6-b69d-00259060cee8"},{"title":"Third party","text":"
[[channelParentUrl]] does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
\r\n\r\n","template":"normal","id":"bd5d7737-9fce-11e6-b69d-00259060cee8"},{"title":"Disclose your information","text":"
[[channelParentUrl]] may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of [[channelParentUrl]], its customers or third parties.
\r\n\r\n","template":"normal","id":"c96d0f12-9fce-11e6-b69d-00259060cee8"},{"title":"Exclusion of Competitors","text":"
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of [[channelParentUrl]]. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
","template":"normal","id":"df95117d-9fce-11e6-b69d-00259060cee8"},{"title":"Copyright, Trademark and Restrictions of use","text":"This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
\r\n\r\n\r\n\r\n
We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
\r\n\r\n\r\n\r\n
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
\r\n\r\n\r\n\r\n
All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.
\r\n\r\n\r\n\r\n
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
\r\n\r\n","template":"normal","id":"f7da7027-9fce-11e6-b69d-00259060cee8"},{"title":"Promotion Codes & Vouchers","text":"
FLASH50 SMS Sale
\r\n\r\nThe FLASH50 SMS sale is only available for use on the 4 Day Fiji tour. It is available from Friday 17th May until 11.59pm on Sunday 19th May.
\r\n\r\nWorking Holidayer
\r\n\r\nThe Greyhound x Backpacker Deals Working Holiday Maker $200 voucher expires on 31 December 2023.
\r\n\r\nCampervan Hire Rewards
\r\n\r\nYou will receive $50 rewards code for campervan bookings. This code is valid for 3 months. There is a minimum spend of $350.
\r\n\r\nNo cashback codes, welcome codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\nReferrals
\r\n\r\nReferral codes are a one-time referral. You will not get duplicate codes for multiple referrals.
\r\n\r\nPromotion Codes
\r\n\r\nAll Promotion codes and vouchers can be cancelled, amended, or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello. Misuse or fraudulent use of codes will result in cancellation.
\r\n\r\nAll vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit. Promo codes are also not valid to be used in conjunction with any other offers, promotions or campaigns, and only one voucher can be applied per order.
\r\n\r\n\r\n\r\n
Our 'Cashback' rewards program works where you will receive credits for 10% of your booking value to your app account. On initial booking, you will be invited to download the app & they will be applied once logged in, or if already on the app they will be displayed when verifying the cashback email. Redemption can be made by applying a maximum of $50 per order with no minimum spend. There is no expiry on the credits in the app. More information on how to earn credits/points can be found in the 'Rewards' tab in the app.
\r\n\r\nAlternatively, we can provide a discount coupon if an app download is not preferred. This coupon is UP TO 10% of the value of your booking, in the currency of payment. This one time use coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website. The maximum cashback coupon that you will be rewarded is $150 in the currency that you booked your tour in ($1500 tour value) for day tours or $200 in the currency you booked your tour in ($2000 tour value) for multi-day tours. Coupons are valid for 12 months and the following minimum spends apply (value: min spend):
\r\n10: 100, 15: 105, 20: 140, 30: 210, 40: 320, 50: 400, 60: 420, 70: 490, 80: 560, 90: 630, 100: 700, 110: 770, 120: 840, 130: 910, 140: 980, 150: 1050, 200: 1400
Cashback rewards in any form are NOT valid on any motorhome or campervan hire. You can not use cashback on a transport option (car/campervan).
\r\nCashback rewards in any form are to be used for future bookings on new products only. They cannot be used to re-book an existing purchase or make multiple purchases on the same product. You can only use the cashback code or credit with the same email that was used on the previous purchase to be valid.
\r\n\r\n
Any review or feedback discount codes will have a minimum order spend of $100.
\r\n\r\nEast Coast Australia tours are eligible for a $50 voucher pass to use. These codes are valid for 12 months.
\r\n\r\n\r\n\r\n
Welcome Code
\r\n\r\nThe welcome $15 code is only to be used on a tour or experience. This code is not available to be used on campervan bookings.
","template":"normal","id":"d3e3fdc7-27e4-11ec-81db-42010a00f105"},{"title":"Whole Agreement","text":"These terms and conditions represent the whole agreement between you and [[channelParentUrl]] concerning your use and access to [[channelParentUrl]]’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
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","template":"normal","id":"2619b03a-9fcf-11e6-b69d-00259060cee8"},{"title":"Jurisdiction","text":"This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and [[channelParentUrl]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
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[[channelParentUrl]] cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.
\r\n\r\n","template":"normal","id":"4fc333df-9fcf-11e6-b69d-00259060cee8"},{"title":"Last Minute Deals & Top Deals","text":"
Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded.
\r\nBookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal.
\r\nLast Minute Deals/Top Deals cannot be sold or transferred to another traveller.
\r\n[[channelParentName]] has the right to remove a Last Minute Deal/Top Deal at any time and for any reason.
\r\nLast Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal.
\r\nLast Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal.
\r\nLimitations to spaces and booking dates may apply.
To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.
\r\n\r\nThe winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.
\r\n\r\nBy posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.
\r\n\r\nTHE PRIZE
\r\n\r\nThe winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.
\r\n\r\nELIGIBILITY
\r\n\r\nThis draw is open worldwide to all customers of Backpacker Deals & Travello.
\r\n\r\nTo be eligible for this draw, customers must meet the following eligibility requirements:
\r\n\r\nDoing so will automatically enter customers into the draw win.
\r\n\r\nOnly one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.
\r\n\r\nDRAW
\r\n\r\nSome products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.
\r\n
\r\nVouchers can only be redeemed for tours in the same currency as purchased.
The winner will receive:
\r\n\r\nTwo (2) passes for each of the following activities:
\r\n\r\n\tJumping Crocodile Tour from Darwin by Autopia Tours
\r\n\t\tCage of Death Experience at Crocosaurus Cove
\r\n\t\tGolden Eye Sunset Jet Ski Tour with 00Seven
\r\n\t\tA $500 Flight Credit for one to assist with travel expenses.
\r\n\tPrizes are non-transferable and cannot be redeemed for cash. Flight credit is subject to availability and may come with additional terms set by the flight provider.
\r\n\r\nTo be eligible for the competition, participants must:
\r\n\r\nVisit the giveaway landing page linked on Backpacker Deals or Travello platforms.
\r\n\tEnter their details, including a valid email address and first name, into the entry form provided on the landing page.
\r\n\tAgree to the competition’s terms and conditions and Partner Terms & Conditions by clicking the relevant acknowledgment box.
\r\n\tThe giveaway begins on February 8th, 2025, and ends at 11:59 PM (AEDT) on March 22nd, 2025. All entries must be submitted within this period to be considered valid.
\r\n\r\nImportant Notes:
\r\n\r\n[[channelParentName]] in partnership with Travello is committed to helping you book memorable travel experiences at an affordable price.
\r\n\r\n\r\n\r\n
With so many options, how do you choose the right scuba dive excursion for spotting turtles on the Great Barrier Reef? And what’s the best way to travel to the Red Centre and watch the orange sunrise at Uluru? We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence.
\r\n\r\n\r\n\r\n
We're dedicated to finding extraordinary tours from around the world. We do this by building relationships with local tour operators who share our values. We learn about each tour and ensure that all of our partners are passionate about offering unique experiences while being aware of their impact on the environment.
\r\n\r\n\r\n\r\n
Once we partner with a travel company, we provide the tools to give you the confidence to book the right tour—especially when it comes to last-minute decisions. When you book with us, you can expect excellent customer service, live availability, and instant confirmation. You can live chat with us on the website or give us a call if you require more information about a tour!
\r\n\r\n\r\n\r\n
Who will you be speaking with? We are a team of travellers who come from different parts of the world. We are passionate about providing expert travel knowledge so that you can explore the world and have an unforgettable adventure.
\r\n\r\n\r\n\r\n
Our vision is to bring even more incredible experiences from every continent directly to you—search less, travel more.
\r\n\r\n\r\n\r\n
Check out what we have to offer!
","template":"normal","id":"6125e6a0-d81f-11e5-8a00-00259060cee8"}],"template":"standard"},"2":{"children":[],"name":"Terms and Conditions","unique_name":"terms-and-conditions","menu_hidden":false,"id":"e019f473-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Terms and Conditions - [[channelName]]","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein."},"modules":[{"title":"Website Disclaimer","text":"Welcome to our website. [[channelParentUrl]] is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
\r\n\r\nThe information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.
\r\n\r\n[[channelParentUrl]] does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs
\r\n\r\nIn addition, [[channelParentUrl]] shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.
\r\n\r\nThrough this website, you may be able to link to other websites which are not under the control of [[channelParentUrl]].We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
\r\n\r\nEvery effort is made to keep the website up and running smoothly. However, [[channelParentUrl]] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
","template":"normal","id":"f4bafb36-d81f-11e5-8a00-00259060cee8"},{"title":"Copyright Notice","text":"This website and its contents are the copyright of [[channelParentUrl]] - © Travello Pty Ltd. All rights reserved.
\r\n\r\nAny redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
\r\n• You may print or download contents to a local hard disk extracts for your personal and non-commercial use only
\r\n• You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern [[channelParentUrl]]’s relationship with you in relation to your use of this website.
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By using this website, you signify your acceptance of these terms and conditions of use.
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\r\nFor the purposes of these terms and conditions:
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We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and [[channelParentUrl]]’s rights and obligations to each other.
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It is an essential pre-condition to you using our website that you agree and accept that [[channelParentUrl]] is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
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It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.
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You must be over 18 years of age to use this website and to purchase any goods or services.
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Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Cover with Purchased ‘Flexibility Upgrade’
\r\n\r\n
\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for the following unforeseen reasons:
serious illness/injury (including COVID-19), certain
\r\npre-existing medical conditions and pregnancy complications, serious illness/injury/death of a close relative, direct involvement in a transport accident, adverse weather,
\r\nnatural disaster, accidental damage/burglary to your home, workplace redundancy, jury service, mandated quarantine.
For ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\n
\r\n
\r\nCustomers will be notified of any declined refund requests with specific reasoning. Cover under Flexibility Upgrade is not provided for change of mind, booking errors, or no-shows to tours.
\r\nPlease see the Cancellation Insurance Product Disclosure Statement for details.
\r\n\r\n
\r\n\r\n
\r\n\r\n
Pre-Existing Medical Conditions
\r\n\r\nPlease consider your medical history carefully. This policy provides cover for unexpected sudden illnesses or serious injuries.
\r\n\r\nWe automatically include cover for specific pre-existing medical conditions (listed below), subject to the following:
\r\n\r\n\r\n\r\n
Timeframes are in relation to the date of issue of the policy. If you have a pre-existing medical condition not included in this list, then it’s not covered. We won’t pay for any claims where that medical condition is a contributing factor. This definition applies to you, your travelling party, a close relative or any other person named on the Certificate of Insurance.
\r\n\r\nOur definition of pre-existing medical condition is, in the 12 months before buying the policy:
\r\n\r\n\r\n\r\n
The following medical conditions are automatically covered under this policy.
\r\n\r\n
\r\n* Diabetes (Type I and Type II), hypertension, hypercholesterolaemia and hyperlipidaemia are risk factors for cardiovascular disease. If you have a history of cardiovascular disease, and it’s a pre-existing medical condition, cover for these conditions is also excluded.
\r\nClaims for any pre-existing medical condition not listed above as an automatically covered pre-existing condition are excluded under this policy.
\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
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[[channelParentUrl]]’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
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To the fullest extent permitted by law, [[channelParentUrl]] absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. [[channelParentUrl]] gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
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Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
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It is your sole responsibility and not the responsibility of [[channelParentUrl]] to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
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At [[channelParentUrl]], we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. [[channelParentUrl]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
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You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. [[channelParentUrl]]’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
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[[channelParentUrl]] does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
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[[channelParentUrl]] may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of [[channelParentUrl]], its customers or third parties.
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If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of [[channelParentUrl]]. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
","template":"normal","id":"df95117d-9fce-11e6-b69d-00259060cee8"},{"title":"Copyright, Trademark and Restrictions of use","text":"This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
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We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
\r\n\r\n\r\n\r\n
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
\r\n\r\n\r\n\r\n
All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.
\r\n\r\n\r\n\r\n
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
\r\n\r\n","template":"normal","id":"f7da7027-9fce-11e6-b69d-00259060cee8"},{"title":"Promotion Codes & Vouchers","text":"
FLASH50 SMS Sale
\r\n\r\nThe FLASH50 SMS sale is only available for use on the 4 Day Fiji tour. It is available from Friday 17th May until 11.59pm on Sunday 19th May.
\r\n\r\nWorking Holidayer
\r\n\r\nThe Greyhound x Backpacker Deals Working Holiday Maker $200 voucher expires on 31 December 2023.
\r\n\r\nCampervan Hire Rewards
\r\n\r\nYou will receive $50 rewards code for campervan bookings. This code is valid for 3 months. There is a minimum spend of $350.
\r\n\r\nNo cashback codes, welcome codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\nReferrals
\r\n\r\nReferral codes are a one-time referral. You will not get duplicate codes for multiple referrals.
\r\n\r\nPromotion Codes
\r\n\r\nAll Promotion codes and vouchers can be cancelled, amended, or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello. Misuse or fraudulent use of codes will result in cancellation.
\r\n\r\nAll vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit. Promo codes are also not valid to be used in conjunction with any other offers, promotions or campaigns, and only one voucher can be applied per order.
\r\n\r\n\r\n\r\n
Our 'Cashback' rewards program works where you will receive credits for 10% of your booking value to your app account. On initial booking, you will be invited to download the app & they will be applied once logged in, or if already on the app they will be displayed when verifying the cashback email. Redemption can be made by applying a maximum of $50 per order with no minimum spend. There is no expiry on the credits in the app. More information on how to earn credits/points can be found in the 'Rewards' tab in the app.
\r\n\r\nAlternatively, we can provide a discount coupon if an app download is not preferred. This coupon is UP TO 10% of the value of your booking, in the currency of payment. This one time use coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website. The maximum cashback coupon that you will be rewarded is $150 in the currency that you booked your tour in ($1500 tour value) for day tours or $200 in the currency you booked your tour in ($2000 tour value) for multi-day tours. Coupons are valid for 12 months and the following minimum spends apply (value: min spend):
\r\n10: 100, 15: 105, 20: 140, 30: 210, 40: 320, 50: 400, 60: 420, 70: 490, 80: 560, 90: 630, 100: 700, 110: 770, 120: 840, 130: 910, 140: 980, 150: 1050, 200: 1400
Cashback rewards in any form are NOT valid on any motorhome or campervan hire. You can not use cashback on a transport option (car/campervan).
\r\nCashback rewards in any form are to be used for future bookings on new products only. They cannot be used to re-book an existing purchase or make multiple purchases on the same product. You can only use the cashback code or credit with the same email that was used on the previous purchase to be valid.
\r\n\r\n
Any review or feedback discount codes will have a minimum order spend of $100.
\r\n\r\nEast Coast Australia tours are eligible for a $50 voucher pass to use. These codes are valid for 12 months.
\r\n\r\n\r\n\r\n
Welcome Code
\r\n\r\nThe welcome $15 code is only to be used on a tour or experience. This code is not available to be used on campervan bookings.
","template":"normal","id":"d3e3fdc7-27e4-11ec-81db-42010a00f105"},{"title":"Whole Agreement","text":"These terms and conditions represent the whole agreement between you and [[channelParentUrl]] concerning your use and access to [[channelParentUrl]]’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
","template":"normal","id":"07ff5639-9fcf-11e6-b69d-00259060cee8"},{"title":"Exclusion of unenforceable terms","text":"Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
","template":"normal","id":"2619b03a-9fcf-11e6-b69d-00259060cee8"},{"title":"Jurisdiction","text":"This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and [[channelParentUrl]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
\r\n\r\n","template":"normal","id":"37ce7549-9fcf-11e6-b69d-00259060cee8"},{"title":"Visitor use of website","text":"
[[channelParentUrl]] cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.
\r\n\r\n","template":"normal","id":"4fc333df-9fcf-11e6-b69d-00259060cee8"},{"title":"Last Minute Deals & Top Deals","text":"
Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded.
\r\nBookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal.
\r\nLast Minute Deals/Top Deals cannot be sold or transferred to another traveller.
\r\n[[channelParentName]] has the right to remove a Last Minute Deal/Top Deal at any time and for any reason.
\r\nLast Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal.
\r\nLast Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal.
\r\nLimitations to spaces and booking dates may apply.
To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.
\r\n\r\nThe winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.
\r\n\r\nBy posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.
\r\n\r\nTHE PRIZE
\r\n\r\nThe winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.
\r\n\r\nELIGIBILITY
\r\n\r\nThis draw is open worldwide to all customers of Backpacker Deals & Travello.
\r\n\r\nTo be eligible for this draw, customers must meet the following eligibility requirements:
\r\n\r\nDoing so will automatically enter customers into the draw win.
\r\n\r\nOnly one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.
\r\n\r\nDRAW
\r\n\r\nSome products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.
\r\n
\r\nVouchers can only be redeemed for tours in the same currency as purchased.
The winner will receive:
\r\n\r\nTwo (2) passes for each of the following activities:
\r\n\r\n\tJumping Crocodile Tour from Darwin by Autopia Tours
\r\n\t\tCage of Death Experience at Crocosaurus Cove
\r\n\t\tGolden Eye Sunset Jet Ski Tour with 00Seven
\r\n\t\tA $500 Flight Credit for one to assist with travel expenses.
\r\n\tPrizes are non-transferable and cannot be redeemed for cash. Flight credit is subject to availability and may come with additional terms set by the flight provider.
\r\n\r\nTo be eligible for the competition, participants must:
\r\n\r\nVisit the giveaway landing page linked on Backpacker Deals or Travello platforms.
\r\n\tEnter their details, including a valid email address and first name, into the entry form provided on the landing page.
\r\n\tAgree to the competition’s terms and conditions and Partner Terms & Conditions by clicking the relevant acknowledgment box.
\r\n\tThe giveaway begins on February 8th, 2025, and ends at 11:59 PM (AEDT) on March 22nd, 2025. All entries must be submitted within this period to be considered valid.
\r\n\r\nImportant Notes:
\r\n\r\nDelivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Refunds with Purchased ‘Flexibility Upgrade’
\r\n\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for claims arising from: Illness/Injury (including Covid), Adverse Weather, Workplace Redundancy, Jury Service, Emergency Services Recall and more.
\r\n\r\nFor ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\nAll cancellation requests will be required to provide the necessary evidence as per the information received post booking. Any declined requests will be notified with reasoning for customer review. Flexibility Upgrade is not valid for change of mind, booking errors, or no-shows to tours.
\r\n\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
\r\nThese Terms of Use ("Terms") apply to all Members to this website. We may modify and update these Terms at any time, without notice. You need to ensure you review the Terms from time to time. By using our website and services, you agree to be bound by these Terms as well as any and all general Terms and Conditions posted on our website from time to time. If you do not accept these Terms, we cannot accept your registration and you cannot use our website.
","template":"normal","id":"0a4bd1d4-2bf0-11e6-851d-00259060cee8"},{"title":"DEFINITIONS","text":""Advertiser" means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website.
\r\n\r\n"Content" means any and all material, links, words, images including but not limited to any goods and services the advertiser or subscriber submits, advertises or links to the website.
\r\n\r\n"Services" includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser
\r\n\r\n"the website" means [[channelParentUrl]].
\r\n\r\n"We", "our" and "us" means [[channelParentUrl]] owned and operated by Travello Pty Ltd a registered company in Australia.
\r\n\r\n"You" means the Member using the Services and by doing so, agree to these Terms
","template":"normal","id":"2a9984b6-2bf0-11e6-851d-00259060cee8"},{"title":"MEMBERSHIP","text":"You must register and set up an account in order to sign up toour website to access the Services. You need to first fill in your registration details that are required in the online form to gain access. You must also be 18 years of age or older to use the website and purchase any Services.
","template":"normal","id":"3ff0ffbd-2bf0-11e6-851d-00259060cee8"},{"title":"AGREEMENT FOR MEMBERSHIP","text":"WE MAY TERMINATE YOUR MEMBERSHIP AND ACCOUNT AT ANY TIME: We have the right to terminate your Membership for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.
\r\n\r\nWe may also cancel your Membership and terminate your use and access to the website if we receive complaints that you are misusing, abusing or otherwise violating these Terms or general good faith use of our services.
\r\n\r\nUpon such termination, regardless of the reasons, your right to use the website immediately ceases and you acknowledge and agree we may immediately deactivate or delete your account and all related information and files. We may also bar you from any further access to our website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. We are in no way responsible for providing a refund for any Services as a result of any breach of these Terms, illegal activity or otherwise.
","template":"normal","id":"6409a241-2bf0-11e6-851d-00259060cee8"},{"title":"MODIFICATION OF WEBSITE AND CONTENT","text":"We reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website.In particular, if we believe the Content to be inappropriate, potentially breach regulations, receive complaints or for any other reason and in our reasonable discretion, we may remove or modify Content at any time without notice. We shall not be liable to you or any third party for any modification when it is required.
\r\n\r\nWe reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.
\r\n\r\nWe make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will use our best endeavors to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will endeavor to notify you if the website becomes unavailable for any lengthy and unusual time period.
\r\n\r\nYou agree and acknowledge that the website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage.
\r\n\r\nYou agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.
","template":"normal","id":"709688cc-2bf0-11e6-851d-00259060cee8"},{"title":"LIABILITY","text":"You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website, the Content, the Servicesor any information contained on the website or linked to it. This includes but is not limited to any loss, personal injury, death, loss of profits, revenue, salary, reliance on the information on the website, access to or inability to use the website.You acknowledge, agree and undertake that you shall be the legally responsible party for any conduct and contact by you in respect of any legal proceedings and you agree and undertake to indemnify us and keep us at all times fully indemnified from and against any claims, demands, costs, damages or awards whatsoever arising directly or indirectly as a result of any conduct and contact by you in using our website services, including but not limited to any third party claims.
\r\n\r\nIn any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Services you purchased.
\r\n\r\nOur failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
\r\n\r\nWe are acting as a facilitator only and are not responsible for any loss, damage or issues you may have with an Advertiser and cannot be held responsible for any direct or indirect loss you may suffer as a result of yourpurchase and use of their Services.
","template":"normal","id":"7d3f5529-2bf0-11e6-851d-00259060cee8"},{"title":"INTELLECTUAL PROPERTY","text":"All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of backpackerdeals.com.
\r\n\r\nAll other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name or any of our Advertisers.
\r\n\r\nYou are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
","template":"normal","id":"8a32fd61-2bf0-11e6-851d-00259060cee8"},{"title":"GOVERNING LAW","text":"These Terms are governed by the laws of Victoria, Australia which are in force from time to time and both you and we agree to submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia for determining any dispute concerning these Terms.
","template":"normal","id":"987ea6ef-2bf0-11e6-851d-00259060cee8"}],"template":"legal"},"8":{"children":[],"name":"Chat Terms and Conditions","unique_name":"chatterms","menu_hidden":false,"id":"0a838ce9-1aa8-11e8-9d72-027c1eb7ac53","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Chat Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Introduction","text":"These Chat Terms and Conditions of Use (“Terms”) should be read in conjunction with our General Terms and Conditions of Use, our Privacy Policy, and our Members Terms of Use.
\r\n\r\n\r\n\r\n
These Terms apply to your use of the Travello Pty Ltd (“[[channelParentName]]”) online chat services (“Services”), available on the [[channelParentName]] website (“Website”). This includes but is not limited to your interaction with the [[channelParentName]] Support Team and your general use of the Services. If you do not agree to these Terms you must exit the Website.
\r\n\r\n\r\n\r\n
By accessing or using the Services you agree to be bound by these Terms, and any updates to the Terms, which [[channelParentName]] may implement at any time.
","template":"normal","id":"f88fc23e-1aa9-11e8-9d72-027c1eb7ac53"},{"title":"General Conditions of Use","text":"As part of its services, [[channelParentName]] offers an online chat service operated by the [[channelParentName]] Support Team. When using the Services, you must not:
\r\n\r\nYou must be at least 18 years old to use the Services.
","template":"normal","id":"61a370ed-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Personal Information","text":"The [[channelParentName]] Support Team may, from time to time, ask for your personal details including your contact number, email address, and first name. By giving your information to the [[channelParentName]] Support Team you agree to be contacted via email or phone. You also agree to be contacted via text message or WhatsApp if necessary.
\r\n\r\n[[channelParentName]] may store your personal information in a private database. The collection of personal information is governed by our Privacy Policy.
","template":"normal","id":"7400ec12-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Termination","text":"[[channelParentName]] reserves the right to terminate your use of the Services at any time and for any reason.
\r\n\r\n[[channelParentName]] reserves the right to refrain from communicating with any chat users who breach these Terms.
","template":"normal","id":"83c59021-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Limitation of Liability","text":"As part of its Services, [[channelParentName]] may, from time to time, provide advice and information to you, for example, about our tours, itineraries, travel dates and/or travel times. It is your responsibility to ensure the information provided to you is relevant to your travel dates, times, and itineraries.
\r\n\r\n[[channelParentName]] will not be liable for any loss, whether monetary or otherwise, which may result from any information or advice provided to you when using the Services.
\r\n\r\n[[channelParentName]] does not make any warranty as to the accuracy or correctness of the information that may be provided to you while using the Services.
","template":"normal","id":"93986bb9-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Availability of Services","text":"The Services may be unavailable from time to time.
\r\n\r\nThe Services may, from time to time, be interrupted, including for maintenance, repairs, upgrades, or network failures.
\r\n\r\nEvents beyond our control may affect our Services, such as events in nature and other force majeure events.
","template":"normal","id":"ce8364a1-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Automatically Collected Information","text":"[[channelParentName]] uses a third-party chat service (Zopim). The Zopim chat services automatically collect non-personal information, including city location, IP addresses, computer platform, and browser platform. By using the Services, you agree that this information will be accessible by the [[channelParentName]] Support Team.
","template":"normal","id":"1bd9a9b7-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Indemnification","text":"You agree to defend, indemnify, and hold harmless [[channelParentName]], its affiliates, and licensors and their respective officers, directors, employees, contractors, agents and suppliers from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) resulting from your violation of these Terms or your use of the Services.
","template":"normal","id":"4f821da6-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Governing Law","text":"This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and [[channelParentName]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
","template":"normal","id":"5a71a01c-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Ownership","text":"[[channelParentName]] and its suppliers are the sole owners of all the intellectual property, and in particular, the copyright, trademarks, trade secrets, database and patents in the Services. [[channelParentName]] shall retain all ownership in and to the Services, and subject to the Terms, all data transferred or received through the Services.
","template":"normal","id":"bb2db18a-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Severability","text":"If any part of these Terms is found to be void, invalid, unlawful or unenforceable then that provision or part thereof will be deemed to be severed from these Terms and the remaining terms and provisions of these Terms will remain in force and constitute the Agreement between you and [[channelParentName]].
","template":"normal","id":"ec7b4f87-1aab-11e8-9d72-027c1eb7ac53"}],"template":"legal"},"14":{"children":[],"name":"Campervans Terms and Conditions","unique_name":"campervan-terms-and-conditions","menu_hidden":false,"id":"0db40a53-f093-4ae2-a177-ed04d732127f","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Campervan Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Campervan Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Transaction Fees","text":"All card transactions will incur a transaction fee of 1.7% + 30 cents. The transaction/ card fee we charge is non-refundable on cancellation
","template":"normal","id":"8cb0ddc3-7d15-4943-a652-714c878e64f5"},{"title":"Campervan Hire Rewards","text":"You will receive a $50 experience voucher for campervan bookings. A minimum spend of $350 applies to each experience voucher.
\r\n\r\n
\r\nNo cashback codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\n
The vouchers are valid 3 months from booking date.
","template":"normal","id":"5bb5e722-5fe5-4d56-a5ec-b7040ca547a9"},{"title":"Cancellation Terms","text":"All cancellations will incur a $50 admin fee from Backpacker Deals / Travello.
\r\nAll deposits are used to secure your vehicle, there for they are non refundable.
\r\nAll Customers are required to acknowledge cancellation terms upon cancelling their bookings.
Hirers of these vehicles must be at least 18 years of age and hold a valid open driver’s license. The hirer is subject to the general terms and conditions outlined on each of our supplier's websites.
","template":"normal","id":"272e0c6d-fb8c-410d-86d8-a3b69b753f07"},{"title":"Campervan Operator Cancellation Terms:","text":"Apollo, Cheapa & Hippie
\r\n\r\nMaui, Britz & Mighty
\r\n\r\nLet’s Go Motorhomes
\r\n\r\nCruisin Motorhomes & Go Cheap Campervans
\r\n\r\nSpaceships Rentals
\r\n\r\nCamperman Australia
\r\n\r\nAwesome Campers
\r\n\r\nAutosleepers
\r\n\r\nTravellers Autobarn
\r\n\r\nJucy & Star RV
\r\n\r\nCampervan Village
\r\n\r\nAdventure Rentals
\r\n\r\nLucky Rentals & Happy Campers
\r\n\r\nSunta Campers
\r\n\r\nHome on the Road
\r\n\r\nBy completing an "on request" booking, you accept that payment and confirmation of the vehicle will be completed upon confirmation of availability from the vehicle supplier. You also accept that "on request" bookings adhere to the cancellation conditions outlined above.
","template":"normal","id":"ae789b96-1788-4d9a-90fa-8294dfcd4b66"},{"title":"Website and Rate Conditions","text":"Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
Rates and conditions quoted on the Backpacker Deals/Travello website and/or documentation are subject to change without notice. Booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment.
","template":"normal","id":"d65294b2-091c-406d-bd46-3676eff939b7"}],"template":"legal"},"15":{"children":[],"name":"User Data Deletion","unique_name":"data-deletion-policy","menu_hidden":false,"id":"b659f847-8dc9-44d0-ba26-74e048b963f7","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"User Data Deletion","description":"This User Data Deletion Policy outlines the types of information we collect, how we use and share it, and the steps you can take to modify or delete your data.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Data Deletion Policy","text":"At Travello, we are committed to protecting your privacy and providing transparency about how your data is handled. If you wish to delete your Travello account and permanently remove your personal data from our systems, you can do so by following the steps below.
","template":"normal","id":"fe4bee9c-80f7-4c79-a542-d20dce9c10b1"},{"title":"How to Delete Your Account and Personal Data","text":"You can request to delete your Travello account and associated personal data directly through the Travello app by following these steps:
\r\n\r\nOnce you confirm the deletion, your account and all associated personal information will be permanently removed from our systems. This includes any content you have shared, messages, and other data stored within Travello.
","template":"normal","id":"a588601c-79ec-4b35-8015-3ae8744ed5d4"},{"title":"\u26a0 Important:","text":"If you experience any issues deleting your account through the app or require further assistance, you may submit a data deletion request by contacting us at:
\r\n\r\nEmail: support@travelloapp.com
\r\n\r\nIn your request, please include:
\r\n\r\nWe will process your request within 2 business days and send a confirmation once your data has been deleted.
","template":"normal","id":"d92f3777-0390-452c-9cb6-bf2a91b52d97"}],"template":"legal"}},"name":"Company","unique_name":"company","id":"78d756f3-d81d-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"active":false},"seo_data":{"image":""},"modules":[],"template":"standard"},"landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Privacy Policy","description":"This Privacy Policy, is our attempt to let you know what kind of information we collect, how we will use it & share it, & how it can be altered or corrected"},"modules":[{"title":"Your Privacy","text":"This is the Privacy Policy of Travello Pty Ltd, with registered offices at 321 Brunswick St, Fortitude Valley QLD 4006, Australia with ABN 80 600 440 953 (hereinafter “[[channelParentName]]”, “us”, “our” or “we”) and is available via www.backpackerdeals.com (hereinafter: the Website ).
","template":"normal","id":"e5a03b50-dd18-11e5-8a00-00259060cee8"},{"title":"General Terms","text":"This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Website and payment services.
\r\n\r\n[[channelParentName]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
\r\n\r\n[[channelParentName]] declares to abide by the European General Data Protection Regulation 2016/679 of 27 April 2016 with this Privacy Policy.
\r\n\r\n[[channelParentName]] takes responsibility for the processing of your personal data as a data controller.
","template":"normal","id":"f8f60cde-dd18-11e5-8a00-00259060cee8"},{"title":"Data that we collect about you","text":"Personal data means any information that can identify a natural person or any information that can link to an identifiable natural person. Personal data does not include information that is anonymised and where no natural person can be identified.
\r\n\r\nPersonal data that we collect about you:
\r\n\r\nBackpacker Deal can obtain personal data through different means:
\r\n\r\n[[channelParentName]] rely on the following basis for the legal processing of your personal data:
\r\n\r\n[[channelParentName]] shall only use the data collected about you solely for the following purposes:
\r\n\r\nYou are not required to provide [[channelParentName]] with your personal data, however, we may not be able to deliver services to you if you refuse to provide personal data.
\r\n\r\nWhere you provide us with consent to process your personal data, you have the right to withdraw this consent at any time. If you wish to withdraw consent please see the section entitled ‘Your rights’ for more information.
\r\n\r\nAutomated decisions and profiling
\r\n\r\nWe do not process your personal data to create a profile of you and you shall not be subjected to automated decisions.
","template":"normal","id":"1817d568-dd19-11e5-8a00-00259060cee8"},{"title":"Data Retention","text":"We will store and process your personal data for the period necessary depending on the purposes of processing and the contractual relationship you may have with [[channelParentName]].
\r\n\r\nWe may share your data with the following categories of third parties:
\r\n\r\nWe do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
\r\n\r\nWe guarantee a similar level of protection by imposing contractual obligations to our subcontractors that are similar to this Privacy Policy.
\r\n\r\nWe share data with the following specific third parties:
\r\n\r\n[[channelParentName]] shall not be liable in any way for direct or indirect damages caused by wrongfully or improper use of the personal data by a third party.
\r\n\r\nPayment and financial data
\r\n\r\n[[channelParentName]] does not store full credit card details. [[channelParentName]] collects the last 4-digits of your credit card number and the issuing bank for fraud prevention purposes only. This data is retained by us for a maximum of 2 years only. All payments and transactions are processed by our third-party payment gateway processor Braintree and Braintree guarantees data security by various methods listed here.
\r\n\r\n\r\n\r\n
Third party external links
\r\n\r\nWe may include links to third party websites, applications, plug-ins (such as choosing to create an account by using Facebook or Google Accounts). Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. By clicking on those links you may allow third parties to collect or share data about you. We do not control these third party websites and this Privacy Policy does not cover the processing performed by them. We suggest you check the third party websites for more information about how they handle personal data.
\r\n\r\nWe do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of [[channelParentName]], our customers or third parties or if required by law.
\r\n\r\nWe may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our Website and services but not for any other use.
\r\n\r\nPublic information
\r\n\r\nPlease keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.
\r\n\r\nTransfer of ownership
\r\n\r\nPlease also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets. You will be notified of this event if it occurs and you have the right to restrict processing of your personal data and/or withdraw consent.
\r\n\r\nInternational transfers
\r\n\r\nDue to the global nature of our operations, these transfers will involve transferring your data within and outside the European Economic Area. We ensure that there is an adequate level of protection for personal data in the receiving entity.
\r\n\r\nWe may use the following methods to safeguard the transfer of data internationally:
\r\n\r\nWe have implemented an appropriate technical and organizational measures, procedures and safeguards are in place to prevent the destruction, loss, adjustment, accidental notification to a third party, removal and unauthorized access of personal data.
\r\n\r\nWe only allow access to your personal data to those employees, contractors and other third parties who have a business need to know. They only process your personal data on our instructions and are subject to a duty of confidentiality.
\r\n\r\nAll payments are processed by the third-party payment gateway Braintree and we not store full credit card details.
\r\n\r\nWe use Amazon and Norton SSL certificates to secure each and every transaction that occurs on our Website. All data collected from the customer is encrypted in transition between our website and customers’ devices.
\r\n\r\nAll our servers are secured by Amazon and we use 2-factor authentication for logging into to our platform and servers.
","template":"normal","id":"2e73a49a-dd19-11e5-8a00-00259060cee8"},{"title":"Cookies","text":"A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. The information stored through these cookies can only be read by [[channelParentName]] and only for the duration of your visit to the Website. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
\r\n\r\nWhen you use the Website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third party websites for more information about their cookies and how to manage them.
","template":"normal","id":"39158960-dd19-11e5-8a00-00259060cee8"},{"title":"Your rights","text":"Under the General Data Protection Regulation, data subjects within the European Economic Area are entitled to the following rights:
\r\n\r\nWe extend the above rights to data subjects outside of the EEA, and we also adhere to the rights of the user under the Privacy Act 1988 and the Australian Privacy Principles.
\r\n\r\nIf you wish to exercise any of your rights, please contact us by sending mail to:
\r\n\r\nPrivacy Office
\r\nTravello Pty Ltd
\r\n2/121 Newmarket Road
\r\nWindsor
\r\nQLD 4030
\r\nAustralia
\r\n1300 358 071
Or electronically to marketing@backpackerdeals.com
\r\n\r\nPlease note that you will be requested to provide specific identification information in order to verify your identity before your request can be processed. This is a security measure that we have implemented to ensure that there is no unauthorized access to personal data by third parties.
\r\n\r\nWe are committed to providing you with a response to your request within 30 days. However, if there are delays in providing you with your request, we will notify you of the delay, the reason for the delay and extend our response time.
\r\n\r\nRight to make a complaint.
\r\n\r\nYou have the right to make a complaint anytime to:
\r\n\r\nWe may update this Privacy Policy from time to time to incorporate new rules or guidance issued under the General Data Protection Regulation. We will always notify you of the changes and ensure that the most recent Privacy Policy will be available to you.
\r\n\r\nIf you have any questions regarding this Privacy Policy or you wish to exercise your rights, please contact the Privacy Office as per the section entitled ‘Your rights’.
\r\n\r\nFor all other enquiries please contact info@backpackerdeals.com
\r\n
Effective: 25th May 2018
","template":"normal","id":"574b6543-dd19-11e5-8a00-00259060cee8"}],"template":"legal"},"5":{"children":[],"name":"Cancellation Policy","unique_name":"refund-policy","menu_hidden":false,"id":"1fd0a77a-d820-11e5-8a00-00259060cee8","parent":{"children":{"1":{"children":[],"name":"About Us","unique_name":"about-us","menu_hidden":false,"id":"543854db-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"About Us | Meet the Team","description":"[[channelParentName]] is committed to helping you book memorable travel experiences at an affordable price. We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence."},"modules":[{"title":"[[channelParentName]] is...","text":"[[channelParentName]] in partnership with Travello is committed to helping you book memorable travel experiences at an affordable price.
\r\n\r\n\r\n\r\n
With so many options, how do you choose the right scuba dive excursion for spotting turtles on the Great Barrier Reef? And what’s the best way to travel to the Red Centre and watch the orange sunrise at Uluru? We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence.
\r\n\r\n\r\n\r\n
We're dedicated to finding extraordinary tours from around the world. We do this by building relationships with local tour operators who share our values. We learn about each tour and ensure that all of our partners are passionate about offering unique experiences while being aware of their impact on the environment.
\r\n\r\n\r\n\r\n
Once we partner with a travel company, we provide the tools to give you the confidence to book the right tour—especially when it comes to last-minute decisions. When you book with us, you can expect excellent customer service, live availability, and instant confirmation. You can live chat with us on the website or give us a call if you require more information about a tour!
\r\n\r\n\r\n\r\n
Who will you be speaking with? We are a team of travellers who come from different parts of the world. We are passionate about providing expert travel knowledge so that you can explore the world and have an unforgettable adventure.
\r\n\r\n\r\n\r\n
Our vision is to bring even more incredible experiences from every continent directly to you—search less, travel more.
\r\n\r\n\r\n\r\n
Check out what we have to offer!
","template":"normal","id":"6125e6a0-d81f-11e5-8a00-00259060cee8"}],"template":"standard"},"2":{"children":[],"name":"Terms and Conditions","unique_name":"terms-and-conditions","menu_hidden":false,"id":"e019f473-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Terms and Conditions - [[channelName]]","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein."},"modules":[{"title":"Website Disclaimer","text":"Welcome to our website. [[channelParentUrl]] is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
\r\n\r\nThe information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.
\r\n\r\n[[channelParentUrl]] does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs
\r\n\r\nIn addition, [[channelParentUrl]] shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.
\r\n\r\nThrough this website, you may be able to link to other websites which are not under the control of [[channelParentUrl]].We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
\r\n\r\nEvery effort is made to keep the website up and running smoothly. However, [[channelParentUrl]] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
","template":"normal","id":"f4bafb36-d81f-11e5-8a00-00259060cee8"},{"title":"Copyright Notice","text":"This website and its contents are the copyright of [[channelParentUrl]] - © Travello Pty Ltd. All rights reserved.
\r\n\r\nAny redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
\r\n• You may print or download contents to a local hard disk extracts for your personal and non-commercial use only
\r\n• You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
\r\n\r\n","template":"normal","id":"fc62cfe5-d81f-11e5-8a00-00259060cee8"},{"title":"PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE","text":"
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern [[channelParentUrl]]’s relationship with you in relation to your use of this website.
\r\n\r\n\r\n\r\n
By using this website, you signify your acceptance of these terms and conditions of use.
\r\n\r\n
\r\nFor the purposes of these terms and conditions:
","template":"normal","id":"a0700881-9fcd-11e6-b69d-00259060cee8"},{"title":"Amendment of terms","text":"
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and [[channelParentUrl]]’s rights and obligations to each other.
\r\n\r\n","template":"normal","id":"fce2f46e-9fcd-11e6-b69d-00259060cee8"},{"title":"Limitation of liability","text":"
It is an essential pre-condition to you using our website that you agree and accept that [[channelParentUrl]] is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
\r\n\r\n\r\n\r\n
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.
","template":"normal","id":"149b0b34-9fce-11e6-b69d-00259060cee8"},{"title":"Competition and Consumer Act","text":"For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), [[channelParentUrl]]’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
\r\n\r\n\r\n\r\n
You must be over 18 years of age to use this website and to purchase any goods or services.
\r\n\r\n","template":"normal","id":"2a575528-9fce-11e6-b69d-00259060cee8"},{"title":"Delivery and refunds","text":"
Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Cover with Purchased ‘Flexibility Upgrade’
\r\n\r\n
\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for the following unforeseen reasons:
serious illness/injury (including COVID-19), certain
\r\npre-existing medical conditions and pregnancy complications, serious illness/injury/death of a close relative, direct involvement in a transport accident, adverse weather,
\r\nnatural disaster, accidental damage/burglary to your home, workplace redundancy, jury service, mandated quarantine.
For ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\n
\r\n
\r\nCustomers will be notified of any declined refund requests with specific reasoning. Cover under Flexibility Upgrade is not provided for change of mind, booking errors, or no-shows to tours.
\r\nPlease see the Cancellation Insurance Product Disclosure Statement for details.
\r\n\r\n
\r\n\r\n
\r\n\r\n
Pre-Existing Medical Conditions
\r\n\r\nPlease consider your medical history carefully. This policy provides cover for unexpected sudden illnesses or serious injuries.
\r\n\r\nWe automatically include cover for specific pre-existing medical conditions (listed below), subject to the following:
\r\n\r\n\r\n\r\n
Timeframes are in relation to the date of issue of the policy. If you have a pre-existing medical condition not included in this list, then it’s not covered. We won’t pay for any claims where that medical condition is a contributing factor. This definition applies to you, your travelling party, a close relative or any other person named on the Certificate of Insurance.
\r\n\r\nOur definition of pre-existing medical condition is, in the 12 months before buying the policy:
\r\n\r\n\r\n\r\n
The following medical conditions are automatically covered under this policy.
\r\n\r\n
\r\n* Diabetes (Type I and Type II), hypertension, hypercholesterolaemia and hyperlipidaemia are risk factors for cardiovascular disease. If you have a history of cardiovascular disease, and it’s a pre-existing medical condition, cover for these conditions is also excluded.
\r\nClaims for any pre-existing medical condition not listed above as an automatically covered pre-existing condition are excluded under this policy.
\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
","template":"normal","id":"81be83eb-9fce-11e6-b69d-00259060cee8"},{"title":"Links to other website","text":"We may from time to time provide on our website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between [[channelParentUrl]] and the owners of those websites. [[channelParentUrl]] takes no responsibility for any of the content found on the linked websites.
\r\n\r\n\r\n\r\n
[[channelParentUrl]]’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
\r\n\r\n","template":"normal","id":"8ee78ea5-9fce-11e6-b69d-00259060cee8"},{"title":"Disclaimer","text":"
To the fullest extent permitted by law, [[channelParentUrl]] absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. [[channelParentUrl]] gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
\r\n\r\n\r\n\r\n
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
It is your sole responsibility and not the responsibility of [[channelParentUrl]] to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
\r\n\r\n","template":"normal","id":"9ea7ba86-9fce-11e6-b69d-00259060cee8"},{"title":"Your privacy","text":"
At [[channelParentUrl]], we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. [[channelParentUrl]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
\r\n\r\n\r\n\r\n
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. [[channelParentUrl]]’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
\r\n\r\n","template":"normal","id":"b105bffc-9fce-11e6-b69d-00259060cee8"},{"title":"Third party","text":"
[[channelParentUrl]] does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
\r\n\r\n","template":"normal","id":"bd5d7737-9fce-11e6-b69d-00259060cee8"},{"title":"Disclose your information","text":"
[[channelParentUrl]] may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of [[channelParentUrl]], its customers or third parties.
\r\n\r\n","template":"normal","id":"c96d0f12-9fce-11e6-b69d-00259060cee8"},{"title":"Exclusion of Competitors","text":"
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of [[channelParentUrl]]. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
","template":"normal","id":"df95117d-9fce-11e6-b69d-00259060cee8"},{"title":"Copyright, Trademark and Restrictions of use","text":"This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
\r\n\r\n\r\n\r\n
We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
\r\n\r\n\r\n\r\n
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
\r\n\r\n\r\n\r\n
All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.
\r\n\r\n\r\n\r\n
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
\r\n\r\n","template":"normal","id":"f7da7027-9fce-11e6-b69d-00259060cee8"},{"title":"Promotion Codes & Vouchers","text":"
FLASH50 SMS Sale
\r\n\r\nThe FLASH50 SMS sale is only available for use on the 4 Day Fiji tour. It is available from Friday 17th May until 11.59pm on Sunday 19th May.
\r\n\r\nWorking Holidayer
\r\n\r\nThe Greyhound x Backpacker Deals Working Holiday Maker $200 voucher expires on 31 December 2023.
\r\n\r\nCampervan Hire Rewards
\r\n\r\nYou will receive $50 rewards code for campervan bookings. This code is valid for 3 months. There is a minimum spend of $350.
\r\n\r\nNo cashback codes, welcome codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\nReferrals
\r\n\r\nReferral codes are a one-time referral. You will not get duplicate codes for multiple referrals.
\r\n\r\nPromotion Codes
\r\n\r\nAll Promotion codes and vouchers can be cancelled, amended, or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello. Misuse or fraudulent use of codes will result in cancellation.
\r\n\r\nAll vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit. Promo codes are also not valid to be used in conjunction with any other offers, promotions or campaigns, and only one voucher can be applied per order.
\r\n\r\n\r\n\r\n
Our 'Cashback' rewards program works where you will receive credits for 10% of your booking value to your app account. On initial booking, you will be invited to download the app & they will be applied once logged in, or if already on the app they will be displayed when verifying the cashback email. Redemption can be made by applying a maximum of $50 per order with no minimum spend. There is no expiry on the credits in the app. More information on how to earn credits/points can be found in the 'Rewards' tab in the app.
\r\n\r\nAlternatively, we can provide a discount coupon if an app download is not preferred. This coupon is UP TO 10% of the value of your booking, in the currency of payment. This one time use coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website. The maximum cashback coupon that you will be rewarded is $150 in the currency that you booked your tour in ($1500 tour value) for day tours or $200 in the currency you booked your tour in ($2000 tour value) for multi-day tours. Coupons are valid for 12 months and the following minimum spends apply (value: min spend):
\r\n10: 100, 15: 105, 20: 140, 30: 210, 40: 320, 50: 400, 60: 420, 70: 490, 80: 560, 90: 630, 100: 700, 110: 770, 120: 840, 130: 910, 140: 980, 150: 1050, 200: 1400
Cashback rewards in any form are NOT valid on any motorhome or campervan hire. You can not use cashback on a transport option (car/campervan).
\r\nCashback rewards in any form are to be used for future bookings on new products only. They cannot be used to re-book an existing purchase or make multiple purchases on the same product. You can only use the cashback code or credit with the same email that was used on the previous purchase to be valid.
\r\n\r\n
Any review or feedback discount codes will have a minimum order spend of $100.
\r\n\r\nEast Coast Australia tours are eligible for a $50 voucher pass to use. These codes are valid for 12 months.
\r\n\r\n\r\n\r\n
Welcome Code
\r\n\r\nThe welcome $15 code is only to be used on a tour or experience. This code is not available to be used on campervan bookings.
","template":"normal","id":"d3e3fdc7-27e4-11ec-81db-42010a00f105"},{"title":"Whole Agreement","text":"These terms and conditions represent the whole agreement between you and [[channelParentUrl]] concerning your use and access to [[channelParentUrl]]’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
","template":"normal","id":"07ff5639-9fcf-11e6-b69d-00259060cee8"},{"title":"Exclusion of unenforceable terms","text":"Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
","template":"normal","id":"2619b03a-9fcf-11e6-b69d-00259060cee8"},{"title":"Jurisdiction","text":"This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and [[channelParentUrl]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
\r\n\r\n","template":"normal","id":"37ce7549-9fcf-11e6-b69d-00259060cee8"},{"title":"Visitor use of website","text":"
[[channelParentUrl]] cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.
\r\n\r\n","template":"normal","id":"4fc333df-9fcf-11e6-b69d-00259060cee8"},{"title":"Last Minute Deals & Top Deals","text":"
Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded.
\r\nBookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal.
\r\nLast Minute Deals/Top Deals cannot be sold or transferred to another traveller.
\r\n[[channelParentName]] has the right to remove a Last Minute Deal/Top Deal at any time and for any reason.
\r\nLast Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal.
\r\nLast Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal.
\r\nLimitations to spaces and booking dates may apply.
To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.
\r\n\r\nThe winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.
\r\n\r\nBy posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.
\r\n\r\nTHE PRIZE
\r\n\r\nThe winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.
\r\n\r\nELIGIBILITY
\r\n\r\nThis draw is open worldwide to all customers of Backpacker Deals & Travello.
\r\n\r\nTo be eligible for this draw, customers must meet the following eligibility requirements:
\r\n\r\nDoing so will automatically enter customers into the draw win.
\r\n\r\nOnly one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.
\r\n\r\nDRAW
\r\n\r\nSome products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.
\r\n
\r\nVouchers can only be redeemed for tours in the same currency as purchased.
The winner will receive:
\r\n\r\nTwo (2) passes for each of the following activities:
\r\n\r\n\tJumping Crocodile Tour from Darwin by Autopia Tours
\r\n\t\tCage of Death Experience at Crocosaurus Cove
\r\n\t\tGolden Eye Sunset Jet Ski Tour with 00Seven
\r\n\t\tA $500 Flight Credit for one to assist with travel expenses.
\r\n\tPrizes are non-transferable and cannot be redeemed for cash. Flight credit is subject to availability and may come with additional terms set by the flight provider.
\r\n\r\nTo be eligible for the competition, participants must:
\r\n\r\nVisit the giveaway landing page linked on Backpacker Deals or Travello platforms.
\r\n\tEnter their details, including a valid email address and first name, into the entry form provided on the landing page.
\r\n\tAgree to the competition’s terms and conditions and Partner Terms & Conditions by clicking the relevant acknowledgment box.
\r\n\tThe giveaway begins on February 8th, 2025, and ends at 11:59 PM (AEDT) on March 22nd, 2025. All entries must be submitted within this period to be considered valid.
\r\n\r\nImportant Notes:
\r\n\r\nThis is the Privacy Policy of Travello Pty Ltd, with registered offices at 321 Brunswick St, Fortitude Valley QLD 4006, Australia with ABN 80 600 440 953 (hereinafter “[[channelParentName]]”, “us”, “our” or “we”) and is available via www.backpackerdeals.com (hereinafter: the Website ).
","template":"normal","id":"e5a03b50-dd18-11e5-8a00-00259060cee8"},{"title":"General Terms","text":"This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Website and payment services.
\r\n\r\n[[channelParentName]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
\r\n\r\n[[channelParentName]] declares to abide by the European General Data Protection Regulation 2016/679 of 27 April 2016 with this Privacy Policy.
\r\n\r\n[[channelParentName]] takes responsibility for the processing of your personal data as a data controller.
","template":"normal","id":"f8f60cde-dd18-11e5-8a00-00259060cee8"},{"title":"Data that we collect about you","text":"Personal data means any information that can identify a natural person or any information that can link to an identifiable natural person. Personal data does not include information that is anonymised and where no natural person can be identified.
\r\n\r\nPersonal data that we collect about you:
\r\n\r\nBackpacker Deal can obtain personal data through different means:
\r\n\r\n[[channelParentName]] rely on the following basis for the legal processing of your personal data:
\r\n\r\n[[channelParentName]] shall only use the data collected about you solely for the following purposes:
\r\n\r\nYou are not required to provide [[channelParentName]] with your personal data, however, we may not be able to deliver services to you if you refuse to provide personal data.
\r\n\r\nWhere you provide us with consent to process your personal data, you have the right to withdraw this consent at any time. If you wish to withdraw consent please see the section entitled ‘Your rights’ for more information.
\r\n\r\nAutomated decisions and profiling
\r\n\r\nWe do not process your personal data to create a profile of you and you shall not be subjected to automated decisions.
","template":"normal","id":"1817d568-dd19-11e5-8a00-00259060cee8"},{"title":"Data Retention","text":"We will store and process your personal data for the period necessary depending on the purposes of processing and the contractual relationship you may have with [[channelParentName]].
\r\n\r\nWe may share your data with the following categories of third parties:
\r\n\r\nWe do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
\r\n\r\nWe guarantee a similar level of protection by imposing contractual obligations to our subcontractors that are similar to this Privacy Policy.
\r\n\r\nWe share data with the following specific third parties:
\r\n\r\n[[channelParentName]] shall not be liable in any way for direct or indirect damages caused by wrongfully or improper use of the personal data by a third party.
\r\n\r\nPayment and financial data
\r\n\r\n[[channelParentName]] does not store full credit card details. [[channelParentName]] collects the last 4-digits of your credit card number and the issuing bank for fraud prevention purposes only. This data is retained by us for a maximum of 2 years only. All payments and transactions are processed by our third-party payment gateway processor Braintree and Braintree guarantees data security by various methods listed here.
\r\n\r\n\r\n\r\n
Third party external links
\r\n\r\nWe may include links to third party websites, applications, plug-ins (such as choosing to create an account by using Facebook or Google Accounts). Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. By clicking on those links you may allow third parties to collect or share data about you. We do not control these third party websites and this Privacy Policy does not cover the processing performed by them. We suggest you check the third party websites for more information about how they handle personal data.
\r\n\r\nWe do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of [[channelParentName]], our customers or third parties or if required by law.
\r\n\r\nWe may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our Website and services but not for any other use.
\r\n\r\nPublic information
\r\n\r\nPlease keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.
\r\n\r\nTransfer of ownership
\r\n\r\nPlease also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets. You will be notified of this event if it occurs and you have the right to restrict processing of your personal data and/or withdraw consent.
\r\n\r\nInternational transfers
\r\n\r\nDue to the global nature of our operations, these transfers will involve transferring your data within and outside the European Economic Area. We ensure that there is an adequate level of protection for personal data in the receiving entity.
\r\n\r\nWe may use the following methods to safeguard the transfer of data internationally:
\r\n\r\nWe have implemented an appropriate technical and organizational measures, procedures and safeguards are in place to prevent the destruction, loss, adjustment, accidental notification to a third party, removal and unauthorized access of personal data.
\r\n\r\nWe only allow access to your personal data to those employees, contractors and other third parties who have a business need to know. They only process your personal data on our instructions and are subject to a duty of confidentiality.
\r\n\r\nAll payments are processed by the third-party payment gateway Braintree and we not store full credit card details.
\r\n\r\nWe use Amazon and Norton SSL certificates to secure each and every transaction that occurs on our Website. All data collected from the customer is encrypted in transition between our website and customers’ devices.
\r\n\r\nAll our servers are secured by Amazon and we use 2-factor authentication for logging into to our platform and servers.
","template":"normal","id":"2e73a49a-dd19-11e5-8a00-00259060cee8"},{"title":"Cookies","text":"A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. The information stored through these cookies can only be read by [[channelParentName]] and only for the duration of your visit to the Website. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
\r\n\r\nWhen you use the Website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third party websites for more information about their cookies and how to manage them.
","template":"normal","id":"39158960-dd19-11e5-8a00-00259060cee8"},{"title":"Your rights","text":"Under the General Data Protection Regulation, data subjects within the European Economic Area are entitled to the following rights:
\r\n\r\nWe extend the above rights to data subjects outside of the EEA, and we also adhere to the rights of the user under the Privacy Act 1988 and the Australian Privacy Principles.
\r\n\r\nIf you wish to exercise any of your rights, please contact us by sending mail to:
\r\n\r\nPrivacy Office
\r\nTravello Pty Ltd
\r\n2/121 Newmarket Road
\r\nWindsor
\r\nQLD 4030
\r\nAustralia
\r\n1300 358 071
Or electronically to marketing@backpackerdeals.com
\r\n\r\nPlease note that you will be requested to provide specific identification information in order to verify your identity before your request can be processed. This is a security measure that we have implemented to ensure that there is no unauthorized access to personal data by third parties.
\r\n\r\nWe are committed to providing you with a response to your request within 30 days. However, if there are delays in providing you with your request, we will notify you of the delay, the reason for the delay and extend our response time.
\r\n\r\nRight to make a complaint.
\r\n\r\nYou have the right to make a complaint anytime to:
\r\n\r\nWe may update this Privacy Policy from time to time to incorporate new rules or guidance issued under the General Data Protection Regulation. We will always notify you of the changes and ensure that the most recent Privacy Policy will be available to you.
\r\n\r\nIf you have any questions regarding this Privacy Policy or you wish to exercise your rights, please contact the Privacy Office as per the section entitled ‘Your rights’.
\r\n\r\nFor all other enquiries please contact info@backpackerdeals.com
\r\n
Effective: 25th May 2018
","template":"normal","id":"574b6543-dd19-11e5-8a00-00259060cee8"}],"template":"legal"},"6":{"children":[],"name":"Members Terms of Use","unique_name":"members-terms-of-use","menu_hidden":false,"id":"29c9559b-d820-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Members Terms of Use"},"modules":[{"title":"Website terms and conditions","text":"These Terms of Use ("Terms") apply to all Members to this website. We may modify and update these Terms at any time, without notice. You need to ensure you review the Terms from time to time. By using our website and services, you agree to be bound by these Terms as well as any and all general Terms and Conditions posted on our website from time to time. If you do not accept these Terms, we cannot accept your registration and you cannot use our website.
","template":"normal","id":"0a4bd1d4-2bf0-11e6-851d-00259060cee8"},{"title":"DEFINITIONS","text":""Advertiser" means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website.
\r\n\r\n"Content" means any and all material, links, words, images including but not limited to any goods and services the advertiser or subscriber submits, advertises or links to the website.
\r\n\r\n"Services" includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser
\r\n\r\n"the website" means [[channelParentUrl]].
\r\n\r\n"We", "our" and "us" means [[channelParentUrl]] owned and operated by Travello Pty Ltd a registered company in Australia.
\r\n\r\n"You" means the Member using the Services and by doing so, agree to these Terms
","template":"normal","id":"2a9984b6-2bf0-11e6-851d-00259060cee8"},{"title":"MEMBERSHIP","text":"You must register and set up an account in order to sign up toour website to access the Services. You need to first fill in your registration details that are required in the online form to gain access. You must also be 18 years of age or older to use the website and purchase any Services.
","template":"normal","id":"3ff0ffbd-2bf0-11e6-851d-00259060cee8"},{"title":"AGREEMENT FOR MEMBERSHIP","text":"WE MAY TERMINATE YOUR MEMBERSHIP AND ACCOUNT AT ANY TIME: We have the right to terminate your Membership for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.
\r\n\r\nWe may also cancel your Membership and terminate your use and access to the website if we receive complaints that you are misusing, abusing or otherwise violating these Terms or general good faith use of our services.
\r\n\r\nUpon such termination, regardless of the reasons, your right to use the website immediately ceases and you acknowledge and agree we may immediately deactivate or delete your account and all related information and files. We may also bar you from any further access to our website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. We are in no way responsible for providing a refund for any Services as a result of any breach of these Terms, illegal activity or otherwise.
","template":"normal","id":"6409a241-2bf0-11e6-851d-00259060cee8"},{"title":"MODIFICATION OF WEBSITE AND CONTENT","text":"We reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website.In particular, if we believe the Content to be inappropriate, potentially breach regulations, receive complaints or for any other reason and in our reasonable discretion, we may remove or modify Content at any time without notice. We shall not be liable to you or any third party for any modification when it is required.
\r\n\r\nWe reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.
\r\n\r\nWe make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will use our best endeavors to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will endeavor to notify you if the website becomes unavailable for any lengthy and unusual time period.
\r\n\r\nYou agree and acknowledge that the website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage.
\r\n\r\nYou agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.
","template":"normal","id":"709688cc-2bf0-11e6-851d-00259060cee8"},{"title":"LIABILITY","text":"You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website, the Content, the Servicesor any information contained on the website or linked to it. This includes but is not limited to any loss, personal injury, death, loss of profits, revenue, salary, reliance on the information on the website, access to or inability to use the website.You acknowledge, agree and undertake that you shall be the legally responsible party for any conduct and contact by you in respect of any legal proceedings and you agree and undertake to indemnify us and keep us at all times fully indemnified from and against any claims, demands, costs, damages or awards whatsoever arising directly or indirectly as a result of any conduct and contact by you in using our website services, including but not limited to any third party claims.
\r\n\r\nIn any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Services you purchased.
\r\n\r\nOur failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
\r\n\r\nWe are acting as a facilitator only and are not responsible for any loss, damage or issues you may have with an Advertiser and cannot be held responsible for any direct or indirect loss you may suffer as a result of yourpurchase and use of their Services.
","template":"normal","id":"7d3f5529-2bf0-11e6-851d-00259060cee8"},{"title":"INTELLECTUAL PROPERTY","text":"All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of backpackerdeals.com.
\r\n\r\nAll other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name or any of our Advertisers.
\r\n\r\nYou are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
","template":"normal","id":"8a32fd61-2bf0-11e6-851d-00259060cee8"},{"title":"GOVERNING LAW","text":"These Terms are governed by the laws of Victoria, Australia which are in force from time to time and both you and we agree to submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia for determining any dispute concerning these Terms.
","template":"normal","id":"987ea6ef-2bf0-11e6-851d-00259060cee8"}],"template":"legal"},"8":{"children":[],"name":"Chat Terms and Conditions","unique_name":"chatterms","menu_hidden":false,"id":"0a838ce9-1aa8-11e8-9d72-027c1eb7ac53","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Chat Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Introduction","text":"These Chat Terms and Conditions of Use (“Terms”) should be read in conjunction with our General Terms and Conditions of Use, our Privacy Policy, and our Members Terms of Use.
\r\n\r\n\r\n\r\n
These Terms apply to your use of the Travello Pty Ltd (“[[channelParentName]]”) online chat services (“Services”), available on the [[channelParentName]] website (“Website”). This includes but is not limited to your interaction with the [[channelParentName]] Support Team and your general use of the Services. If you do not agree to these Terms you must exit the Website.
\r\n\r\n\r\n\r\n
By accessing or using the Services you agree to be bound by these Terms, and any updates to the Terms, which [[channelParentName]] may implement at any time.
","template":"normal","id":"f88fc23e-1aa9-11e8-9d72-027c1eb7ac53"},{"title":"General Conditions of Use","text":"As part of its services, [[channelParentName]] offers an online chat service operated by the [[channelParentName]] Support Team. When using the Services, you must not:
\r\n\r\nYou must be at least 18 years old to use the Services.
","template":"normal","id":"61a370ed-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Personal Information","text":"The [[channelParentName]] Support Team may, from time to time, ask for your personal details including your contact number, email address, and first name. By giving your information to the [[channelParentName]] Support Team you agree to be contacted via email or phone. You also agree to be contacted via text message or WhatsApp if necessary.
\r\n\r\n[[channelParentName]] may store your personal information in a private database. The collection of personal information is governed by our Privacy Policy.
","template":"normal","id":"7400ec12-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Termination","text":"[[channelParentName]] reserves the right to terminate your use of the Services at any time and for any reason.
\r\n\r\n[[channelParentName]] reserves the right to refrain from communicating with any chat users who breach these Terms.
","template":"normal","id":"83c59021-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Limitation of Liability","text":"As part of its Services, [[channelParentName]] may, from time to time, provide advice and information to you, for example, about our tours, itineraries, travel dates and/or travel times. It is your responsibility to ensure the information provided to you is relevant to your travel dates, times, and itineraries.
\r\n\r\n[[channelParentName]] will not be liable for any loss, whether monetary or otherwise, which may result from any information or advice provided to you when using the Services.
\r\n\r\n[[channelParentName]] does not make any warranty as to the accuracy or correctness of the information that may be provided to you while using the Services.
","template":"normal","id":"93986bb9-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Availability of Services","text":"The Services may be unavailable from time to time.
\r\n\r\nThe Services may, from time to time, be interrupted, including for maintenance, repairs, upgrades, or network failures.
\r\n\r\nEvents beyond our control may affect our Services, such as events in nature and other force majeure events.
","template":"normal","id":"ce8364a1-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Automatically Collected Information","text":"[[channelParentName]] uses a third-party chat service (Zopim). The Zopim chat services automatically collect non-personal information, including city location, IP addresses, computer platform, and browser platform. By using the Services, you agree that this information will be accessible by the [[channelParentName]] Support Team.
","template":"normal","id":"1bd9a9b7-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Indemnification","text":"You agree to defend, indemnify, and hold harmless [[channelParentName]], its affiliates, and licensors and their respective officers, directors, employees, contractors, agents and suppliers from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) resulting from your violation of these Terms or your use of the Services.
","template":"normal","id":"4f821da6-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Governing Law","text":"This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and [[channelParentName]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
","template":"normal","id":"5a71a01c-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Ownership","text":"[[channelParentName]] and its suppliers are the sole owners of all the intellectual property, and in particular, the copyright, trademarks, trade secrets, database and patents in the Services. [[channelParentName]] shall retain all ownership in and to the Services, and subject to the Terms, all data transferred or received through the Services.
","template":"normal","id":"bb2db18a-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Severability","text":"If any part of these Terms is found to be void, invalid, unlawful or unenforceable then that provision or part thereof will be deemed to be severed from these Terms and the remaining terms and provisions of these Terms will remain in force and constitute the Agreement between you and [[channelParentName]].
","template":"normal","id":"ec7b4f87-1aab-11e8-9d72-027c1eb7ac53"}],"template":"legal"},"14":{"children":[],"name":"Campervans Terms and Conditions","unique_name":"campervan-terms-and-conditions","menu_hidden":false,"id":"0db40a53-f093-4ae2-a177-ed04d732127f","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Campervan Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Campervan Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Transaction Fees","text":"All card transactions will incur a transaction fee of 1.7% + 30 cents. The transaction/ card fee we charge is non-refundable on cancellation
","template":"normal","id":"8cb0ddc3-7d15-4943-a652-714c878e64f5"},{"title":"Campervan Hire Rewards","text":"You will receive a $50 experience voucher for campervan bookings. A minimum spend of $350 applies to each experience voucher.
\r\n\r\n
\r\nNo cashback codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\n
The vouchers are valid 3 months from booking date.
","template":"normal","id":"5bb5e722-5fe5-4d56-a5ec-b7040ca547a9"},{"title":"Cancellation Terms","text":"All cancellations will incur a $50 admin fee from Backpacker Deals / Travello.
\r\nAll deposits are used to secure your vehicle, there for they are non refundable.
\r\nAll Customers are required to acknowledge cancellation terms upon cancelling their bookings.
Hirers of these vehicles must be at least 18 years of age and hold a valid open driver’s license. The hirer is subject to the general terms and conditions outlined on each of our supplier's websites.
","template":"normal","id":"272e0c6d-fb8c-410d-86d8-a3b69b753f07"},{"title":"Campervan Operator Cancellation Terms:","text":"Apollo, Cheapa & Hippie
\r\n\r\nMaui, Britz & Mighty
\r\n\r\nLet’s Go Motorhomes
\r\n\r\nCruisin Motorhomes & Go Cheap Campervans
\r\n\r\nSpaceships Rentals
\r\n\r\nCamperman Australia
\r\n\r\nAwesome Campers
\r\n\r\nAutosleepers
\r\n\r\nTravellers Autobarn
\r\n\r\nJucy & Star RV
\r\n\r\nCampervan Village
\r\n\r\nAdventure Rentals
\r\n\r\nLucky Rentals & Happy Campers
\r\n\r\nSunta Campers
\r\n\r\nHome on the Road
\r\n\r\nBy completing an "on request" booking, you accept that payment and confirmation of the vehicle will be completed upon confirmation of availability from the vehicle supplier. You also accept that "on request" bookings adhere to the cancellation conditions outlined above.
","template":"normal","id":"ae789b96-1788-4d9a-90fa-8294dfcd4b66"},{"title":"Website and Rate Conditions","text":"Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
Rates and conditions quoted on the Backpacker Deals/Travello website and/or documentation are subject to change without notice. Booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment.
","template":"normal","id":"d65294b2-091c-406d-bd46-3676eff939b7"}],"template":"legal"},"15":{"children":[],"name":"User Data Deletion","unique_name":"data-deletion-policy","menu_hidden":false,"id":"b659f847-8dc9-44d0-ba26-74e048b963f7","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"User Data Deletion","description":"This User Data Deletion Policy outlines the types of information we collect, how we use and share it, and the steps you can take to modify or delete your data.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Data Deletion Policy","text":"At Travello, we are committed to protecting your privacy and providing transparency about how your data is handled. If you wish to delete your Travello account and permanently remove your personal data from our systems, you can do so by following the steps below.
","template":"normal","id":"fe4bee9c-80f7-4c79-a542-d20dce9c10b1"},{"title":"How to Delete Your Account and Personal Data","text":"You can request to delete your Travello account and associated personal data directly through the Travello app by following these steps:
\r\n\r\nOnce you confirm the deletion, your account and all associated personal information will be permanently removed from our systems. This includes any content you have shared, messages, and other data stored within Travello.
","template":"normal","id":"a588601c-79ec-4b35-8015-3ae8744ed5d4"},{"title":"\u26a0 Important:","text":"If you experience any issues deleting your account through the app or require further assistance, you may submit a data deletion request by contacting us at:
\r\n\r\nEmail: support@travelloapp.com
\r\n\r\nIn your request, please include:
\r\n\r\nWe will process your request within 2 business days and send a confirmation once your data has been deleted.
","template":"normal","id":"d92f3777-0390-452c-9cb6-bf2a91b52d97"}],"template":"legal"}},"name":"Company","unique_name":"company","id":"78d756f3-d81d-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"active":false},"seo_data":{"image":""},"modules":[],"template":"standard"},"landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Cancellation Policy - Quick Resolution & Simplified Refund Process | Backpacker Deals","description":"Cancellation policies vary from tour operator to tour operator and we will adhere to the policies defined by them - please read individual tour operator refund policy to claim refunds. 100% refund if the activity or service is cancelled for any reason by the Advertiser, including due to weather, equipment failure or otherwise."},"modules":[{"title":"Delivery and Refunds","text":"Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Refunds with Purchased ‘Flexibility Upgrade’
\r\n\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for claims arising from: Illness/Injury (including Covid), Adverse Weather, Workplace Redundancy, Jury Service, Emergency Services Recall and more.
\r\n\r\nFor ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\nAll cancellation requests will be required to provide the necessary evidence as per the information received post booking. Any declined requests will be notified with reasoning for customer review. Flexibility Upgrade is not valid for change of mind, booking errors, or no-shows to tours.
\r\n\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
\r\n[[channelParentName]] in partnership with Travello is committed to helping you book memorable travel experiences at an affordable price.
\r\n\r\n\r\n\r\n
With so many options, how do you choose the right scuba dive excursion for spotting turtles on the Great Barrier Reef? And what’s the best way to travel to the Red Centre and watch the orange sunrise at Uluru? We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence.
\r\n\r\n\r\n\r\n
We're dedicated to finding extraordinary tours from around the world. We do this by building relationships with local tour operators who share our values. We learn about each tour and ensure that all of our partners are passionate about offering unique experiences while being aware of their impact on the environment.
\r\n\r\n\r\n\r\n
Once we partner with a travel company, we provide the tools to give you the confidence to book the right tour—especially when it comes to last-minute decisions. When you book with us, you can expect excellent customer service, live availability, and instant confirmation. You can live chat with us on the website or give us a call if you require more information about a tour!
\r\n\r\n\r\n\r\n
Who will you be speaking with? We are a team of travellers who come from different parts of the world. We are passionate about providing expert travel knowledge so that you can explore the world and have an unforgettable adventure.
\r\n\r\n\r\n\r\n
Our vision is to bring even more incredible experiences from every continent directly to you—search less, travel more.
\r\n\r\n\r\n\r\n
Check out what we have to offer!
","template":"normal","id":"6125e6a0-d81f-11e5-8a00-00259060cee8"}],"template":"standard"},"2":{"children":[],"name":"Terms and Conditions","unique_name":"terms-and-conditions","menu_hidden":false,"id":"e019f473-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Terms and Conditions - [[channelName]]","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein."},"modules":[{"title":"Website Disclaimer","text":"Welcome to our website. [[channelParentUrl]] is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
\r\n\r\nThe information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.
\r\n\r\n[[channelParentUrl]] does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs
\r\n\r\nIn addition, [[channelParentUrl]] shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.
\r\n\r\nThrough this website, you may be able to link to other websites which are not under the control of [[channelParentUrl]].We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
\r\n\r\nEvery effort is made to keep the website up and running smoothly. However, [[channelParentUrl]] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
","template":"normal","id":"f4bafb36-d81f-11e5-8a00-00259060cee8"},{"title":"Copyright Notice","text":"This website and its contents are the copyright of [[channelParentUrl]] - © Travello Pty Ltd. All rights reserved.
\r\n\r\nAny redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
\r\n• You may print or download contents to a local hard disk extracts for your personal and non-commercial use only
\r\n• You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern [[channelParentUrl]]’s relationship with you in relation to your use of this website.
\r\n\r\n\r\n\r\n
By using this website, you signify your acceptance of these terms and conditions of use.
\r\n\r\n
\r\nFor the purposes of these terms and conditions:
","template":"normal","id":"a0700881-9fcd-11e6-b69d-00259060cee8"},{"title":"Amendment of terms","text":"
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and [[channelParentUrl]]’s rights and obligations to each other.
\r\n\r\n","template":"normal","id":"fce2f46e-9fcd-11e6-b69d-00259060cee8"},{"title":"Limitation of liability","text":"
It is an essential pre-condition to you using our website that you agree and accept that [[channelParentUrl]] is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
\r\n\r\n\r\n\r\n
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.
","template":"normal","id":"149b0b34-9fce-11e6-b69d-00259060cee8"},{"title":"Competition and Consumer Act","text":"For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), [[channelParentUrl]]’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
\r\n\r\n\r\n\r\n
You must be over 18 years of age to use this website and to purchase any goods or services.
\r\n\r\n","template":"normal","id":"2a575528-9fce-11e6-b69d-00259060cee8"},{"title":"Delivery and refunds","text":"
Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Cover with Purchased ‘Flexibility Upgrade’
\r\n\r\n
\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for the following unforeseen reasons:
serious illness/injury (including COVID-19), certain
\r\npre-existing medical conditions and pregnancy complications, serious illness/injury/death of a close relative, direct involvement in a transport accident, adverse weather,
\r\nnatural disaster, accidental damage/burglary to your home, workplace redundancy, jury service, mandated quarantine.
For ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\n
\r\n
\r\nCustomers will be notified of any declined refund requests with specific reasoning. Cover under Flexibility Upgrade is not provided for change of mind, booking errors, or no-shows to tours.
\r\nPlease see the Cancellation Insurance Product Disclosure Statement for details.
\r\n\r\n
\r\n\r\n
\r\n\r\n
Pre-Existing Medical Conditions
\r\n\r\nPlease consider your medical history carefully. This policy provides cover for unexpected sudden illnesses or serious injuries.
\r\n\r\nWe automatically include cover for specific pre-existing medical conditions (listed below), subject to the following:
\r\n\r\n\r\n\r\n
Timeframes are in relation to the date of issue of the policy. If you have a pre-existing medical condition not included in this list, then it’s not covered. We won’t pay for any claims where that medical condition is a contributing factor. This definition applies to you, your travelling party, a close relative or any other person named on the Certificate of Insurance.
\r\n\r\nOur definition of pre-existing medical condition is, in the 12 months before buying the policy:
\r\n\r\n\r\n\r\n
The following medical conditions are automatically covered under this policy.
\r\n\r\n
\r\n* Diabetes (Type I and Type II), hypertension, hypercholesterolaemia and hyperlipidaemia are risk factors for cardiovascular disease. If you have a history of cardiovascular disease, and it’s a pre-existing medical condition, cover for these conditions is also excluded.
\r\nClaims for any pre-existing medical condition not listed above as an automatically covered pre-existing condition are excluded under this policy.
\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
","template":"normal","id":"81be83eb-9fce-11e6-b69d-00259060cee8"},{"title":"Links to other website","text":"We may from time to time provide on our website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between [[channelParentUrl]] and the owners of those websites. [[channelParentUrl]] takes no responsibility for any of the content found on the linked websites.
\r\n\r\n\r\n\r\n
[[channelParentUrl]]’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
\r\n\r\n","template":"normal","id":"8ee78ea5-9fce-11e6-b69d-00259060cee8"},{"title":"Disclaimer","text":"
To the fullest extent permitted by law, [[channelParentUrl]] absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. [[channelParentUrl]] gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
\r\n\r\n\r\n\r\n
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
It is your sole responsibility and not the responsibility of [[channelParentUrl]] to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
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At [[channelParentUrl]], we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. [[channelParentUrl]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
\r\n\r\n\r\n\r\n
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. [[channelParentUrl]]’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
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[[channelParentUrl]] does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
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[[channelParentUrl]] may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of [[channelParentUrl]], its customers or third parties.
\r\n\r\n","template":"normal","id":"c96d0f12-9fce-11e6-b69d-00259060cee8"},{"title":"Exclusion of Competitors","text":"
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of [[channelParentUrl]]. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
","template":"normal","id":"df95117d-9fce-11e6-b69d-00259060cee8"},{"title":"Copyright, Trademark and Restrictions of use","text":"This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
\r\n\r\n\r\n\r\n
We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
\r\n\r\n\r\n\r\n
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
\r\n\r\n\r\n\r\n
All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.
\r\n\r\n\r\n\r\n
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
\r\n\r\n","template":"normal","id":"f7da7027-9fce-11e6-b69d-00259060cee8"},{"title":"Promotion Codes & Vouchers","text":"
FLASH50 SMS Sale
\r\n\r\nThe FLASH50 SMS sale is only available for use on the 4 Day Fiji tour. It is available from Friday 17th May until 11.59pm on Sunday 19th May.
\r\n\r\nWorking Holidayer
\r\n\r\nThe Greyhound x Backpacker Deals Working Holiday Maker $200 voucher expires on 31 December 2023.
\r\n\r\nCampervan Hire Rewards
\r\n\r\nYou will receive $50 rewards code for campervan bookings. This code is valid for 3 months. There is a minimum spend of $350.
\r\n\r\nNo cashback codes, welcome codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\nReferrals
\r\n\r\nReferral codes are a one-time referral. You will not get duplicate codes for multiple referrals.
\r\n\r\nPromotion Codes
\r\n\r\nAll Promotion codes and vouchers can be cancelled, amended, or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello. Misuse or fraudulent use of codes will result in cancellation.
\r\n\r\nAll vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit. Promo codes are also not valid to be used in conjunction with any other offers, promotions or campaigns, and only one voucher can be applied per order.
\r\n\r\n\r\n\r\n
Our 'Cashback' rewards program works where you will receive credits for 10% of your booking value to your app account. On initial booking, you will be invited to download the app & they will be applied once logged in, or if already on the app they will be displayed when verifying the cashback email. Redemption can be made by applying a maximum of $50 per order with no minimum spend. There is no expiry on the credits in the app. More information on how to earn credits/points can be found in the 'Rewards' tab in the app.
\r\n\r\nAlternatively, we can provide a discount coupon if an app download is not preferred. This coupon is UP TO 10% of the value of your booking, in the currency of payment. This one time use coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website. The maximum cashback coupon that you will be rewarded is $150 in the currency that you booked your tour in ($1500 tour value) for day tours or $200 in the currency you booked your tour in ($2000 tour value) for multi-day tours. Coupons are valid for 12 months and the following minimum spends apply (value: min spend):
\r\n10: 100, 15: 105, 20: 140, 30: 210, 40: 320, 50: 400, 60: 420, 70: 490, 80: 560, 90: 630, 100: 700, 110: 770, 120: 840, 130: 910, 140: 980, 150: 1050, 200: 1400
Cashback rewards in any form are NOT valid on any motorhome or campervan hire. You can not use cashback on a transport option (car/campervan).
\r\nCashback rewards in any form are to be used for future bookings on new products only. They cannot be used to re-book an existing purchase or make multiple purchases on the same product. You can only use the cashback code or credit with the same email that was used on the previous purchase to be valid.
\r\n\r\n
Any review or feedback discount codes will have a minimum order spend of $100.
\r\n\r\nEast Coast Australia tours are eligible for a $50 voucher pass to use. These codes are valid for 12 months.
\r\n\r\n\r\n\r\n
Welcome Code
\r\n\r\nThe welcome $15 code is only to be used on a tour or experience. This code is not available to be used on campervan bookings.
","template":"normal","id":"d3e3fdc7-27e4-11ec-81db-42010a00f105"},{"title":"Whole Agreement","text":"These terms and conditions represent the whole agreement between you and [[channelParentUrl]] concerning your use and access to [[channelParentUrl]]’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
","template":"normal","id":"07ff5639-9fcf-11e6-b69d-00259060cee8"},{"title":"Exclusion of unenforceable terms","text":"Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
","template":"normal","id":"2619b03a-9fcf-11e6-b69d-00259060cee8"},{"title":"Jurisdiction","text":"This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and [[channelParentUrl]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
\r\n\r\n","template":"normal","id":"37ce7549-9fcf-11e6-b69d-00259060cee8"},{"title":"Visitor use of website","text":"
[[channelParentUrl]] cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.
\r\n\r\n","template":"normal","id":"4fc333df-9fcf-11e6-b69d-00259060cee8"},{"title":"Last Minute Deals & Top Deals","text":"
Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded.
\r\nBookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal.
\r\nLast Minute Deals/Top Deals cannot be sold or transferred to another traveller.
\r\n[[channelParentName]] has the right to remove a Last Minute Deal/Top Deal at any time and for any reason.
\r\nLast Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal.
\r\nLast Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal.
\r\nLimitations to spaces and booking dates may apply.
To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.
\r\n\r\nThe winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.
\r\n\r\nBy posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.
\r\n\r\nTHE PRIZE
\r\n\r\nThe winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.
\r\n\r\nELIGIBILITY
\r\n\r\nThis draw is open worldwide to all customers of Backpacker Deals & Travello.
\r\n\r\nTo be eligible for this draw, customers must meet the following eligibility requirements:
\r\n\r\nDoing so will automatically enter customers into the draw win.
\r\n\r\nOnly one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.
\r\n\r\nDRAW
\r\n\r\nSome products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.
\r\n
\r\nVouchers can only be redeemed for tours in the same currency as purchased.
The winner will receive:
\r\n\r\nTwo (2) passes for each of the following activities:
\r\n\r\n\tJumping Crocodile Tour from Darwin by Autopia Tours
\r\n\t\tCage of Death Experience at Crocosaurus Cove
\r\n\t\tGolden Eye Sunset Jet Ski Tour with 00Seven
\r\n\t\tA $500 Flight Credit for one to assist with travel expenses.
\r\n\tPrizes are non-transferable and cannot be redeemed for cash. Flight credit is subject to availability and may come with additional terms set by the flight provider.
\r\n\r\nTo be eligible for the competition, participants must:
\r\n\r\nVisit the giveaway landing page linked on Backpacker Deals or Travello platforms.
\r\n\tEnter their details, including a valid email address and first name, into the entry form provided on the landing page.
\r\n\tAgree to the competition’s terms and conditions and Partner Terms & Conditions by clicking the relevant acknowledgment box.
\r\n\tThe giveaway begins on February 8th, 2025, and ends at 11:59 PM (AEDT) on March 22nd, 2025. All entries must be submitted within this period to be considered valid.
\r\n\r\nImportant Notes:
\r\n\r\nThis is the Privacy Policy of Travello Pty Ltd, with registered offices at 321 Brunswick St, Fortitude Valley QLD 4006, Australia with ABN 80 600 440 953 (hereinafter “[[channelParentName]]”, “us”, “our” or “we”) and is available via www.backpackerdeals.com (hereinafter: the Website ).
","template":"normal","id":"e5a03b50-dd18-11e5-8a00-00259060cee8"},{"title":"General Terms","text":"This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Website and payment services.
\r\n\r\n[[channelParentName]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
\r\n\r\n[[channelParentName]] declares to abide by the European General Data Protection Regulation 2016/679 of 27 April 2016 with this Privacy Policy.
\r\n\r\n[[channelParentName]] takes responsibility for the processing of your personal data as a data controller.
","template":"normal","id":"f8f60cde-dd18-11e5-8a00-00259060cee8"},{"title":"Data that we collect about you","text":"Personal data means any information that can identify a natural person or any information that can link to an identifiable natural person. Personal data does not include information that is anonymised and where no natural person can be identified.
\r\n\r\nPersonal data that we collect about you:
\r\n\r\nBackpacker Deal can obtain personal data through different means:
\r\n\r\n[[channelParentName]] rely on the following basis for the legal processing of your personal data:
\r\n\r\n[[channelParentName]] shall only use the data collected about you solely for the following purposes:
\r\n\r\nYou are not required to provide [[channelParentName]] with your personal data, however, we may not be able to deliver services to you if you refuse to provide personal data.
\r\n\r\nWhere you provide us with consent to process your personal data, you have the right to withdraw this consent at any time. If you wish to withdraw consent please see the section entitled ‘Your rights’ for more information.
\r\n\r\nAutomated decisions and profiling
\r\n\r\nWe do not process your personal data to create a profile of you and you shall not be subjected to automated decisions.
","template":"normal","id":"1817d568-dd19-11e5-8a00-00259060cee8"},{"title":"Data Retention","text":"We will store and process your personal data for the period necessary depending on the purposes of processing and the contractual relationship you may have with [[channelParentName]].
\r\n\r\nWe may share your data with the following categories of third parties:
\r\n\r\nWe do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
\r\n\r\nWe guarantee a similar level of protection by imposing contractual obligations to our subcontractors that are similar to this Privacy Policy.
\r\n\r\nWe share data with the following specific third parties:
\r\n\r\n[[channelParentName]] shall not be liable in any way for direct or indirect damages caused by wrongfully or improper use of the personal data by a third party.
\r\n\r\nPayment and financial data
\r\n\r\n[[channelParentName]] does not store full credit card details. [[channelParentName]] collects the last 4-digits of your credit card number and the issuing bank for fraud prevention purposes only. This data is retained by us for a maximum of 2 years only. All payments and transactions are processed by our third-party payment gateway processor Braintree and Braintree guarantees data security by various methods listed here.
\r\n\r\n\r\n\r\n
Third party external links
\r\n\r\nWe may include links to third party websites, applications, plug-ins (such as choosing to create an account by using Facebook or Google Accounts). Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. By clicking on those links you may allow third parties to collect or share data about you. We do not control these third party websites and this Privacy Policy does not cover the processing performed by them. We suggest you check the third party websites for more information about how they handle personal data.
\r\n\r\nWe do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of [[channelParentName]], our customers or third parties or if required by law.
\r\n\r\nWe may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our Website and services but not for any other use.
\r\n\r\nPublic information
\r\n\r\nPlease keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.
\r\n\r\nTransfer of ownership
\r\n\r\nPlease also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets. You will be notified of this event if it occurs and you have the right to restrict processing of your personal data and/or withdraw consent.
\r\n\r\nInternational transfers
\r\n\r\nDue to the global nature of our operations, these transfers will involve transferring your data within and outside the European Economic Area. We ensure that there is an adequate level of protection for personal data in the receiving entity.
\r\n\r\nWe may use the following methods to safeguard the transfer of data internationally:
\r\n\r\nWe have implemented an appropriate technical and organizational measures, procedures and safeguards are in place to prevent the destruction, loss, adjustment, accidental notification to a third party, removal and unauthorized access of personal data.
\r\n\r\nWe only allow access to your personal data to those employees, contractors and other third parties who have a business need to know. They only process your personal data on our instructions and are subject to a duty of confidentiality.
\r\n\r\nAll payments are processed by the third-party payment gateway Braintree and we not store full credit card details.
\r\n\r\nWe use Amazon and Norton SSL certificates to secure each and every transaction that occurs on our Website. All data collected from the customer is encrypted in transition between our website and customers’ devices.
\r\n\r\nAll our servers are secured by Amazon and we use 2-factor authentication for logging into to our platform and servers.
","template":"normal","id":"2e73a49a-dd19-11e5-8a00-00259060cee8"},{"title":"Cookies","text":"A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. The information stored through these cookies can only be read by [[channelParentName]] and only for the duration of your visit to the Website. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
\r\n\r\nWhen you use the Website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third party websites for more information about their cookies and how to manage them.
","template":"normal","id":"39158960-dd19-11e5-8a00-00259060cee8"},{"title":"Your rights","text":"Under the General Data Protection Regulation, data subjects within the European Economic Area are entitled to the following rights:
\r\n\r\nWe extend the above rights to data subjects outside of the EEA, and we also adhere to the rights of the user under the Privacy Act 1988 and the Australian Privacy Principles.
\r\n\r\nIf you wish to exercise any of your rights, please contact us by sending mail to:
\r\n\r\nPrivacy Office
\r\nTravello Pty Ltd
\r\n2/121 Newmarket Road
\r\nWindsor
\r\nQLD 4030
\r\nAustralia
\r\n1300 358 071
Or electronically to marketing@backpackerdeals.com
\r\n\r\nPlease note that you will be requested to provide specific identification information in order to verify your identity before your request can be processed. This is a security measure that we have implemented to ensure that there is no unauthorized access to personal data by third parties.
\r\n\r\nWe are committed to providing you with a response to your request within 30 days. However, if there are delays in providing you with your request, we will notify you of the delay, the reason for the delay and extend our response time.
\r\n\r\nRight to make a complaint.
\r\n\r\nYou have the right to make a complaint anytime to:
\r\n\r\nWe may update this Privacy Policy from time to time to incorporate new rules or guidance issued under the General Data Protection Regulation. We will always notify you of the changes and ensure that the most recent Privacy Policy will be available to you.
\r\n\r\nIf you have any questions regarding this Privacy Policy or you wish to exercise your rights, please contact the Privacy Office as per the section entitled ‘Your rights’.
\r\n\r\nFor all other enquiries please contact info@backpackerdeals.com
\r\n
Effective: 25th May 2018
","template":"normal","id":"574b6543-dd19-11e5-8a00-00259060cee8"}],"template":"legal"},"5":{"children":[],"name":"Cancellation Policy","unique_name":"refund-policy","menu_hidden":false,"id":"1fd0a77a-d820-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Cancellation Policy - Quick Resolution & Simplified Refund Process | Backpacker Deals","description":"Cancellation policies vary from tour operator to tour operator and we will adhere to the policies defined by them - please read individual tour operator refund policy to claim refunds. 100% refund if the activity or service is cancelled for any reason by the Advertiser, including due to weather, equipment failure or otherwise."},"modules":[{"title":"Delivery and Refunds","text":"Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Refunds with Purchased ‘Flexibility Upgrade’
\r\n\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for claims arising from: Illness/Injury (including Covid), Adverse Weather, Workplace Redundancy, Jury Service, Emergency Services Recall and more.
\r\n\r\nFor ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\nAll cancellation requests will be required to provide the necessary evidence as per the information received post booking. Any declined requests will be notified with reasoning for customer review. Flexibility Upgrade is not valid for change of mind, booking errors, or no-shows to tours.
\r\n\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
\r\nThese Chat Terms and Conditions of Use (“Terms”) should be read in conjunction with our General Terms and Conditions of Use, our Privacy Policy, and our Members Terms of Use.
\r\n\r\n\r\n\r\n
These Terms apply to your use of the Travello Pty Ltd (“[[channelParentName]]”) online chat services (“Services”), available on the [[channelParentName]] website (“Website”). This includes but is not limited to your interaction with the [[channelParentName]] Support Team and your general use of the Services. If you do not agree to these Terms you must exit the Website.
\r\n\r\n\r\n\r\n
By accessing or using the Services you agree to be bound by these Terms, and any updates to the Terms, which [[channelParentName]] may implement at any time.
","template":"normal","id":"f88fc23e-1aa9-11e8-9d72-027c1eb7ac53"},{"title":"General Conditions of Use","text":"As part of its services, [[channelParentName]] offers an online chat service operated by the [[channelParentName]] Support Team. When using the Services, you must not:
\r\n\r\nYou must be at least 18 years old to use the Services.
","template":"normal","id":"61a370ed-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Personal Information","text":"The [[channelParentName]] Support Team may, from time to time, ask for your personal details including your contact number, email address, and first name. By giving your information to the [[channelParentName]] Support Team you agree to be contacted via email or phone. You also agree to be contacted via text message or WhatsApp if necessary.
\r\n\r\n[[channelParentName]] may store your personal information in a private database. The collection of personal information is governed by our Privacy Policy.
","template":"normal","id":"7400ec12-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Termination","text":"[[channelParentName]] reserves the right to terminate your use of the Services at any time and for any reason.
\r\n\r\n[[channelParentName]] reserves the right to refrain from communicating with any chat users who breach these Terms.
","template":"normal","id":"83c59021-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Limitation of Liability","text":"As part of its Services, [[channelParentName]] may, from time to time, provide advice and information to you, for example, about our tours, itineraries, travel dates and/or travel times. It is your responsibility to ensure the information provided to you is relevant to your travel dates, times, and itineraries.
\r\n\r\n[[channelParentName]] will not be liable for any loss, whether monetary or otherwise, which may result from any information or advice provided to you when using the Services.
\r\n\r\n[[channelParentName]] does not make any warranty as to the accuracy or correctness of the information that may be provided to you while using the Services.
","template":"normal","id":"93986bb9-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Availability of Services","text":"The Services may be unavailable from time to time.
\r\n\r\nThe Services may, from time to time, be interrupted, including for maintenance, repairs, upgrades, or network failures.
\r\n\r\nEvents beyond our control may affect our Services, such as events in nature and other force majeure events.
","template":"normal","id":"ce8364a1-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Automatically Collected Information","text":"[[channelParentName]] uses a third-party chat service (Zopim). The Zopim chat services automatically collect non-personal information, including city location, IP addresses, computer platform, and browser platform. By using the Services, you agree that this information will be accessible by the [[channelParentName]] Support Team.
","template":"normal","id":"1bd9a9b7-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Indemnification","text":"You agree to defend, indemnify, and hold harmless [[channelParentName]], its affiliates, and licensors and their respective officers, directors, employees, contractors, agents and suppliers from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) resulting from your violation of these Terms or your use of the Services.
","template":"normal","id":"4f821da6-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Governing Law","text":"This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and [[channelParentName]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
","template":"normal","id":"5a71a01c-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Ownership","text":"[[channelParentName]] and its suppliers are the sole owners of all the intellectual property, and in particular, the copyright, trademarks, trade secrets, database and patents in the Services. [[channelParentName]] shall retain all ownership in and to the Services, and subject to the Terms, all data transferred or received through the Services.
","template":"normal","id":"bb2db18a-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Severability","text":"If any part of these Terms is found to be void, invalid, unlawful or unenforceable then that provision or part thereof will be deemed to be severed from these Terms and the remaining terms and provisions of these Terms will remain in force and constitute the Agreement between you and [[channelParentName]].
","template":"normal","id":"ec7b4f87-1aab-11e8-9d72-027c1eb7ac53"}],"template":"legal"},"14":{"children":[],"name":"Campervans Terms and Conditions","unique_name":"campervan-terms-and-conditions","menu_hidden":false,"id":"0db40a53-f093-4ae2-a177-ed04d732127f","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Campervan Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Campervan Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Transaction Fees","text":"All card transactions will incur a transaction fee of 1.7% + 30 cents. The transaction/ card fee we charge is non-refundable on cancellation
","template":"normal","id":"8cb0ddc3-7d15-4943-a652-714c878e64f5"},{"title":"Campervan Hire Rewards","text":"You will receive a $50 experience voucher for campervan bookings. A minimum spend of $350 applies to each experience voucher.
\r\n\r\n
\r\nNo cashback codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\n
The vouchers are valid 3 months from booking date.
","template":"normal","id":"5bb5e722-5fe5-4d56-a5ec-b7040ca547a9"},{"title":"Cancellation Terms","text":"All cancellations will incur a $50 admin fee from Backpacker Deals / Travello.
\r\nAll deposits are used to secure your vehicle, there for they are non refundable.
\r\nAll Customers are required to acknowledge cancellation terms upon cancelling their bookings.
Hirers of these vehicles must be at least 18 years of age and hold a valid open driver’s license. The hirer is subject to the general terms and conditions outlined on each of our supplier's websites.
","template":"normal","id":"272e0c6d-fb8c-410d-86d8-a3b69b753f07"},{"title":"Campervan Operator Cancellation Terms:","text":"Apollo, Cheapa & Hippie
\r\n\r\nMaui, Britz & Mighty
\r\n\r\nLet’s Go Motorhomes
\r\n\r\nCruisin Motorhomes & Go Cheap Campervans
\r\n\r\nSpaceships Rentals
\r\n\r\nCamperman Australia
\r\n\r\nAwesome Campers
\r\n\r\nAutosleepers
\r\n\r\nTravellers Autobarn
\r\n\r\nJucy & Star RV
\r\n\r\nCampervan Village
\r\n\r\nAdventure Rentals
\r\n\r\nLucky Rentals & Happy Campers
\r\n\r\nSunta Campers
\r\n\r\nHome on the Road
\r\n\r\nBy completing an "on request" booking, you accept that payment and confirmation of the vehicle will be completed upon confirmation of availability from the vehicle supplier. You also accept that "on request" bookings adhere to the cancellation conditions outlined above.
","template":"normal","id":"ae789b96-1788-4d9a-90fa-8294dfcd4b66"},{"title":"Website and Rate Conditions","text":"Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
Rates and conditions quoted on the Backpacker Deals/Travello website and/or documentation are subject to change without notice. Booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment.
","template":"normal","id":"d65294b2-091c-406d-bd46-3676eff939b7"}],"template":"legal"},"15":{"children":[],"name":"User Data Deletion","unique_name":"data-deletion-policy","menu_hidden":false,"id":"b659f847-8dc9-44d0-ba26-74e048b963f7","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"User Data Deletion","description":"This User Data Deletion Policy outlines the types of information we collect, how we use and share it, and the steps you can take to modify or delete your data.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Data Deletion Policy","text":"At Travello, we are committed to protecting your privacy and providing transparency about how your data is handled. If you wish to delete your Travello account and permanently remove your personal data from our systems, you can do so by following the steps below.
","template":"normal","id":"fe4bee9c-80f7-4c79-a542-d20dce9c10b1"},{"title":"How to Delete Your Account and Personal Data","text":"You can request to delete your Travello account and associated personal data directly through the Travello app by following these steps:
\r\n\r\nOnce you confirm the deletion, your account and all associated personal information will be permanently removed from our systems. This includes any content you have shared, messages, and other data stored within Travello.
","template":"normal","id":"a588601c-79ec-4b35-8015-3ae8744ed5d4"},{"title":"\u26a0 Important:","text":"If you experience any issues deleting your account through the app or require further assistance, you may submit a data deletion request by contacting us at:
\r\n\r\nEmail: support@travelloapp.com
\r\n\r\nIn your request, please include:
\r\n\r\nWe will process your request within 2 business days and send a confirmation once your data has been deleted.
","template":"normal","id":"d92f3777-0390-452c-9cb6-bf2a91b52d97"}],"template":"legal"}},"name":"Company","unique_name":"company","id":"78d756f3-d81d-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"active":false},"seo_data":{"image":""},"modules":[],"template":"standard"},"landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Members Terms of Use"},"modules":[{"title":"Website terms and conditions","text":"These Terms of Use ("Terms") apply to all Members to this website. We may modify and update these Terms at any time, without notice. You need to ensure you review the Terms from time to time. By using our website and services, you agree to be bound by these Terms as well as any and all general Terms and Conditions posted on our website from time to time. If you do not accept these Terms, we cannot accept your registration and you cannot use our website.
","template":"normal","id":"0a4bd1d4-2bf0-11e6-851d-00259060cee8"},{"title":"DEFINITIONS","text":""Advertiser" means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website.
\r\n\r\n"Content" means any and all material, links, words, images including but not limited to any goods and services the advertiser or subscriber submits, advertises or links to the website.
\r\n\r\n"Services" includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser
\r\n\r\n"the website" means [[channelParentUrl]].
\r\n\r\n"We", "our" and "us" means [[channelParentUrl]] owned and operated by Travello Pty Ltd a registered company in Australia.
\r\n\r\n"You" means the Member using the Services and by doing so, agree to these Terms
","template":"normal","id":"2a9984b6-2bf0-11e6-851d-00259060cee8"},{"title":"MEMBERSHIP","text":"You must register and set up an account in order to sign up toour website to access the Services. You need to first fill in your registration details that are required in the online form to gain access. You must also be 18 years of age or older to use the website and purchase any Services.
","template":"normal","id":"3ff0ffbd-2bf0-11e6-851d-00259060cee8"},{"title":"AGREEMENT FOR MEMBERSHIP","text":"WE MAY TERMINATE YOUR MEMBERSHIP AND ACCOUNT AT ANY TIME: We have the right to terminate your Membership for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.
\r\n\r\nWe may also cancel your Membership and terminate your use and access to the website if we receive complaints that you are misusing, abusing or otherwise violating these Terms or general good faith use of our services.
\r\n\r\nUpon such termination, regardless of the reasons, your right to use the website immediately ceases and you acknowledge and agree we may immediately deactivate or delete your account and all related information and files. We may also bar you from any further access to our website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. We are in no way responsible for providing a refund for any Services as a result of any breach of these Terms, illegal activity or otherwise.
","template":"normal","id":"6409a241-2bf0-11e6-851d-00259060cee8"},{"title":"MODIFICATION OF WEBSITE AND CONTENT","text":"We reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website.In particular, if we believe the Content to be inappropriate, potentially breach regulations, receive complaints or for any other reason and in our reasonable discretion, we may remove or modify Content at any time without notice. We shall not be liable to you or any third party for any modification when it is required.
\r\n\r\nWe reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.
\r\n\r\nWe make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will use our best endeavors to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will endeavor to notify you if the website becomes unavailable for any lengthy and unusual time period.
\r\n\r\nYou agree and acknowledge that the website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage.
\r\n\r\nYou agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.
","template":"normal","id":"709688cc-2bf0-11e6-851d-00259060cee8"},{"title":"LIABILITY","text":"You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website, the Content, the Servicesor any information contained on the website or linked to it. This includes but is not limited to any loss, personal injury, death, loss of profits, revenue, salary, reliance on the information on the website, access to or inability to use the website.You acknowledge, agree and undertake that you shall be the legally responsible party for any conduct and contact by you in respect of any legal proceedings and you agree and undertake to indemnify us and keep us at all times fully indemnified from and against any claims, demands, costs, damages or awards whatsoever arising directly or indirectly as a result of any conduct and contact by you in using our website services, including but not limited to any third party claims.
\r\n\r\nIn any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Services you purchased.
\r\n\r\nOur failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
\r\n\r\nWe are acting as a facilitator only and are not responsible for any loss, damage or issues you may have with an Advertiser and cannot be held responsible for any direct or indirect loss you may suffer as a result of yourpurchase and use of their Services.
","template":"normal","id":"7d3f5529-2bf0-11e6-851d-00259060cee8"},{"title":"INTELLECTUAL PROPERTY","text":"All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of backpackerdeals.com.
\r\n\r\nAll other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name or any of our Advertisers.
\r\n\r\nYou are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
","template":"normal","id":"8a32fd61-2bf0-11e6-851d-00259060cee8"},{"title":"GOVERNING LAW","text":"These Terms are governed by the laws of Victoria, Australia which are in force from time to time and both you and we agree to submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia for determining any dispute concerning these Terms.
","template":"normal","id":"987ea6ef-2bf0-11e6-851d-00259060cee8"}],"template":"legal"},"8":{"children":[],"name":"Chat Terms and Conditions","unique_name":"chatterms","menu_hidden":false,"id":"0a838ce9-1aa8-11e8-9d72-027c1eb7ac53","parent":{"children":{"1":{"children":[],"name":"About Us","unique_name":"about-us","menu_hidden":false,"id":"543854db-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"About Us | Meet the Team","description":"[[channelParentName]] is committed to helping you book memorable travel experiences at an affordable price. We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence."},"modules":[{"title":"[[channelParentName]] is...","text":"[[channelParentName]] in partnership with Travello is committed to helping you book memorable travel experiences at an affordable price.
\r\n\r\n\r\n\r\n
With so many options, how do you choose the right scuba dive excursion for spotting turtles on the Great Barrier Reef? And what’s the best way to travel to the Red Centre and watch the orange sunrise at Uluru? We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence.
\r\n\r\n\r\n\r\n
We're dedicated to finding extraordinary tours from around the world. We do this by building relationships with local tour operators who share our values. We learn about each tour and ensure that all of our partners are passionate about offering unique experiences while being aware of their impact on the environment.
\r\n\r\n\r\n\r\n
Once we partner with a travel company, we provide the tools to give you the confidence to book the right tour—especially when it comes to last-minute decisions. When you book with us, you can expect excellent customer service, live availability, and instant confirmation. You can live chat with us on the website or give us a call if you require more information about a tour!
\r\n\r\n\r\n\r\n
Who will you be speaking with? We are a team of travellers who come from different parts of the world. We are passionate about providing expert travel knowledge so that you can explore the world and have an unforgettable adventure.
\r\n\r\n\r\n\r\n
Our vision is to bring even more incredible experiences from every continent directly to you—search less, travel more.
\r\n\r\n\r\n\r\n
Check out what we have to offer!
","template":"normal","id":"6125e6a0-d81f-11e5-8a00-00259060cee8"}],"template":"standard"},"2":{"children":[],"name":"Terms and Conditions","unique_name":"terms-and-conditions","menu_hidden":false,"id":"e019f473-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Terms and Conditions - [[channelName]]","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein."},"modules":[{"title":"Website Disclaimer","text":"Welcome to our website. [[channelParentUrl]] is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
\r\n\r\nThe information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.
\r\n\r\n[[channelParentUrl]] does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs
\r\n\r\nIn addition, [[channelParentUrl]] shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.
\r\n\r\nThrough this website, you may be able to link to other websites which are not under the control of [[channelParentUrl]].We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
\r\n\r\nEvery effort is made to keep the website up and running smoothly. However, [[channelParentUrl]] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
","template":"normal","id":"f4bafb36-d81f-11e5-8a00-00259060cee8"},{"title":"Copyright Notice","text":"This website and its contents are the copyright of [[channelParentUrl]] - © Travello Pty Ltd. All rights reserved.
\r\n\r\nAny redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
\r\n• You may print or download contents to a local hard disk extracts for your personal and non-commercial use only
\r\n• You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
\r\n\r\n","template":"normal","id":"fc62cfe5-d81f-11e5-8a00-00259060cee8"},{"title":"PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE","text":"
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern [[channelParentUrl]]’s relationship with you in relation to your use of this website.
\r\n\r\n\r\n\r\n
By using this website, you signify your acceptance of these terms and conditions of use.
\r\n\r\n
\r\nFor the purposes of these terms and conditions:
","template":"normal","id":"a0700881-9fcd-11e6-b69d-00259060cee8"},{"title":"Amendment of terms","text":"
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and [[channelParentUrl]]’s rights and obligations to each other.
\r\n\r\n","template":"normal","id":"fce2f46e-9fcd-11e6-b69d-00259060cee8"},{"title":"Limitation of liability","text":"
It is an essential pre-condition to you using our website that you agree and accept that [[channelParentUrl]] is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
\r\n\r\n\r\n\r\n
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.
","template":"normal","id":"149b0b34-9fce-11e6-b69d-00259060cee8"},{"title":"Competition and Consumer Act","text":"For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), [[channelParentUrl]]’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
\r\n\r\n\r\n\r\n
You must be over 18 years of age to use this website and to purchase any goods or services.
\r\n\r\n","template":"normal","id":"2a575528-9fce-11e6-b69d-00259060cee8"},{"title":"Delivery and refunds","text":"
Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Cover with Purchased ‘Flexibility Upgrade’
\r\n\r\n
\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for the following unforeseen reasons:
serious illness/injury (including COVID-19), certain
\r\npre-existing medical conditions and pregnancy complications, serious illness/injury/death of a close relative, direct involvement in a transport accident, adverse weather,
\r\nnatural disaster, accidental damage/burglary to your home, workplace redundancy, jury service, mandated quarantine.
For ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\n
\r\n
\r\nCustomers will be notified of any declined refund requests with specific reasoning. Cover under Flexibility Upgrade is not provided for change of mind, booking errors, or no-shows to tours.
\r\nPlease see the Cancellation Insurance Product Disclosure Statement for details.
\r\n\r\n
\r\n\r\n
\r\n\r\n
Pre-Existing Medical Conditions
\r\n\r\nPlease consider your medical history carefully. This policy provides cover for unexpected sudden illnesses or serious injuries.
\r\n\r\nWe automatically include cover for specific pre-existing medical conditions (listed below), subject to the following:
\r\n\r\n\r\n\r\n
Timeframes are in relation to the date of issue of the policy. If you have a pre-existing medical condition not included in this list, then it’s not covered. We won’t pay for any claims where that medical condition is a contributing factor. This definition applies to you, your travelling party, a close relative or any other person named on the Certificate of Insurance.
\r\n\r\nOur definition of pre-existing medical condition is, in the 12 months before buying the policy:
\r\n\r\n\r\n\r\n
The following medical conditions are automatically covered under this policy.
\r\n\r\n
\r\n* Diabetes (Type I and Type II), hypertension, hypercholesterolaemia and hyperlipidaemia are risk factors for cardiovascular disease. If you have a history of cardiovascular disease, and it’s a pre-existing medical condition, cover for these conditions is also excluded.
\r\nClaims for any pre-existing medical condition not listed above as an automatically covered pre-existing condition are excluded under this policy.
\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
","template":"normal","id":"81be83eb-9fce-11e6-b69d-00259060cee8"},{"title":"Links to other website","text":"We may from time to time provide on our website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between [[channelParentUrl]] and the owners of those websites. [[channelParentUrl]] takes no responsibility for any of the content found on the linked websites.
\r\n\r\n\r\n\r\n
[[channelParentUrl]]’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
\r\n\r\n","template":"normal","id":"8ee78ea5-9fce-11e6-b69d-00259060cee8"},{"title":"Disclaimer","text":"
To the fullest extent permitted by law, [[channelParentUrl]] absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. [[channelParentUrl]] gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
\r\n\r\n\r\n\r\n
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
It is your sole responsibility and not the responsibility of [[channelParentUrl]] to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
\r\n\r\n","template":"normal","id":"9ea7ba86-9fce-11e6-b69d-00259060cee8"},{"title":"Your privacy","text":"
At [[channelParentUrl]], we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. [[channelParentUrl]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
\r\n\r\n\r\n\r\n
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. [[channelParentUrl]]’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
\r\n\r\n","template":"normal","id":"b105bffc-9fce-11e6-b69d-00259060cee8"},{"title":"Third party","text":"
[[channelParentUrl]] does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
\r\n\r\n","template":"normal","id":"bd5d7737-9fce-11e6-b69d-00259060cee8"},{"title":"Disclose your information","text":"
[[channelParentUrl]] may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of [[channelParentUrl]], its customers or third parties.
\r\n\r\n","template":"normal","id":"c96d0f12-9fce-11e6-b69d-00259060cee8"},{"title":"Exclusion of Competitors","text":"
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of [[channelParentUrl]]. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
","template":"normal","id":"df95117d-9fce-11e6-b69d-00259060cee8"},{"title":"Copyright, Trademark and Restrictions of use","text":"This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
\r\n\r\n\r\n\r\n
We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
\r\n\r\n\r\n\r\n
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
\r\n\r\n\r\n\r\n
All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.
\r\n\r\n\r\n\r\n
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
\r\n\r\n","template":"normal","id":"f7da7027-9fce-11e6-b69d-00259060cee8"},{"title":"Promotion Codes & Vouchers","text":"
FLASH50 SMS Sale
\r\n\r\nThe FLASH50 SMS sale is only available for use on the 4 Day Fiji tour. It is available from Friday 17th May until 11.59pm on Sunday 19th May.
\r\n\r\nWorking Holidayer
\r\n\r\nThe Greyhound x Backpacker Deals Working Holiday Maker $200 voucher expires on 31 December 2023.
\r\n\r\nCampervan Hire Rewards
\r\n\r\nYou will receive $50 rewards code for campervan bookings. This code is valid for 3 months. There is a minimum spend of $350.
\r\n\r\nNo cashback codes, welcome codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\nReferrals
\r\n\r\nReferral codes are a one-time referral. You will not get duplicate codes for multiple referrals.
\r\n\r\nPromotion Codes
\r\n\r\nAll Promotion codes and vouchers can be cancelled, amended, or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello. Misuse or fraudulent use of codes will result in cancellation.
\r\n\r\nAll vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit. Promo codes are also not valid to be used in conjunction with any other offers, promotions or campaigns, and only one voucher can be applied per order.
\r\n\r\n\r\n\r\n
Our 'Cashback' rewards program works where you will receive credits for 10% of your booking value to your app account. On initial booking, you will be invited to download the app & they will be applied once logged in, or if already on the app they will be displayed when verifying the cashback email. Redemption can be made by applying a maximum of $50 per order with no minimum spend. There is no expiry on the credits in the app. More information on how to earn credits/points can be found in the 'Rewards' tab in the app.
\r\n\r\nAlternatively, we can provide a discount coupon if an app download is not preferred. This coupon is UP TO 10% of the value of your booking, in the currency of payment. This one time use coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website. The maximum cashback coupon that you will be rewarded is $150 in the currency that you booked your tour in ($1500 tour value) for day tours or $200 in the currency you booked your tour in ($2000 tour value) for multi-day tours. Coupons are valid for 12 months and the following minimum spends apply (value: min spend):
\r\n10: 100, 15: 105, 20: 140, 30: 210, 40: 320, 50: 400, 60: 420, 70: 490, 80: 560, 90: 630, 100: 700, 110: 770, 120: 840, 130: 910, 140: 980, 150: 1050, 200: 1400
Cashback rewards in any form are NOT valid on any motorhome or campervan hire. You can not use cashback on a transport option (car/campervan).
\r\nCashback rewards in any form are to be used for future bookings on new products only. They cannot be used to re-book an existing purchase or make multiple purchases on the same product. You can only use the cashback code or credit with the same email that was used on the previous purchase to be valid.
\r\n\r\n
Any review or feedback discount codes will have a minimum order spend of $100.
\r\n\r\nEast Coast Australia tours are eligible for a $50 voucher pass to use. These codes are valid for 12 months.
\r\n\r\n\r\n\r\n
Welcome Code
\r\n\r\nThe welcome $15 code is only to be used on a tour or experience. This code is not available to be used on campervan bookings.
","template":"normal","id":"d3e3fdc7-27e4-11ec-81db-42010a00f105"},{"title":"Whole Agreement","text":"These terms and conditions represent the whole agreement between you and [[channelParentUrl]] concerning your use and access to [[channelParentUrl]]’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
","template":"normal","id":"07ff5639-9fcf-11e6-b69d-00259060cee8"},{"title":"Exclusion of unenforceable terms","text":"Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
","template":"normal","id":"2619b03a-9fcf-11e6-b69d-00259060cee8"},{"title":"Jurisdiction","text":"This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and [[channelParentUrl]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
\r\n\r\n","template":"normal","id":"37ce7549-9fcf-11e6-b69d-00259060cee8"},{"title":"Visitor use of website","text":"
[[channelParentUrl]] cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.
\r\n\r\n","template":"normal","id":"4fc333df-9fcf-11e6-b69d-00259060cee8"},{"title":"Last Minute Deals & Top Deals","text":"
Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded.
\r\nBookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal.
\r\nLast Minute Deals/Top Deals cannot be sold or transferred to another traveller.
\r\n[[channelParentName]] has the right to remove a Last Minute Deal/Top Deal at any time and for any reason.
\r\nLast Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal.
\r\nLast Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal.
\r\nLimitations to spaces and booking dates may apply.
To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.
\r\n\r\nThe winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.
\r\n\r\nBy posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.
\r\n\r\nTHE PRIZE
\r\n\r\nThe winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.
\r\n\r\nELIGIBILITY
\r\n\r\nThis draw is open worldwide to all customers of Backpacker Deals & Travello.
\r\n\r\nTo be eligible for this draw, customers must meet the following eligibility requirements:
\r\n\r\nDoing so will automatically enter customers into the draw win.
\r\n\r\nOnly one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.
\r\n\r\nDRAW
\r\n\r\nSome products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.
\r\n
\r\nVouchers can only be redeemed for tours in the same currency as purchased.
The winner will receive:
\r\n\r\nTwo (2) passes for each of the following activities:
\r\n\r\n\tJumping Crocodile Tour from Darwin by Autopia Tours
\r\n\t\tCage of Death Experience at Crocosaurus Cove
\r\n\t\tGolden Eye Sunset Jet Ski Tour with 00Seven
\r\n\t\tA $500 Flight Credit for one to assist with travel expenses.
\r\n\tPrizes are non-transferable and cannot be redeemed for cash. Flight credit is subject to availability and may come with additional terms set by the flight provider.
\r\n\r\nTo be eligible for the competition, participants must:
\r\n\r\nVisit the giveaway landing page linked on Backpacker Deals or Travello platforms.
\r\n\tEnter their details, including a valid email address and first name, into the entry form provided on the landing page.
\r\n\tAgree to the competition’s terms and conditions and Partner Terms & Conditions by clicking the relevant acknowledgment box.
\r\n\tThe giveaway begins on February 8th, 2025, and ends at 11:59 PM (AEDT) on March 22nd, 2025. All entries must be submitted within this period to be considered valid.
\r\n\r\nImportant Notes:
\r\n\r\nThis is the Privacy Policy of Travello Pty Ltd, with registered offices at 321 Brunswick St, Fortitude Valley QLD 4006, Australia with ABN 80 600 440 953 (hereinafter “[[channelParentName]]”, “us”, “our” or “we”) and is available via www.backpackerdeals.com (hereinafter: the Website ).
","template":"normal","id":"e5a03b50-dd18-11e5-8a00-00259060cee8"},{"title":"General Terms","text":"This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Website and payment services.
\r\n\r\n[[channelParentName]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
\r\n\r\n[[channelParentName]] declares to abide by the European General Data Protection Regulation 2016/679 of 27 April 2016 with this Privacy Policy.
\r\n\r\n[[channelParentName]] takes responsibility for the processing of your personal data as a data controller.
","template":"normal","id":"f8f60cde-dd18-11e5-8a00-00259060cee8"},{"title":"Data that we collect about you","text":"Personal data means any information that can identify a natural person or any information that can link to an identifiable natural person. Personal data does not include information that is anonymised and where no natural person can be identified.
\r\n\r\nPersonal data that we collect about you:
\r\n\r\nBackpacker Deal can obtain personal data through different means:
\r\n\r\n[[channelParentName]] rely on the following basis for the legal processing of your personal data:
\r\n\r\n[[channelParentName]] shall only use the data collected about you solely for the following purposes:
\r\n\r\nYou are not required to provide [[channelParentName]] with your personal data, however, we may not be able to deliver services to you if you refuse to provide personal data.
\r\n\r\nWhere you provide us with consent to process your personal data, you have the right to withdraw this consent at any time. If you wish to withdraw consent please see the section entitled ‘Your rights’ for more information.
\r\n\r\nAutomated decisions and profiling
\r\n\r\nWe do not process your personal data to create a profile of you and you shall not be subjected to automated decisions.
","template":"normal","id":"1817d568-dd19-11e5-8a00-00259060cee8"},{"title":"Data Retention","text":"We will store and process your personal data for the period necessary depending on the purposes of processing and the contractual relationship you may have with [[channelParentName]].
\r\n\r\nWe may share your data with the following categories of third parties:
\r\n\r\nWe do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
\r\n\r\nWe guarantee a similar level of protection by imposing contractual obligations to our subcontractors that are similar to this Privacy Policy.
\r\n\r\nWe share data with the following specific third parties:
\r\n\r\n[[channelParentName]] shall not be liable in any way for direct or indirect damages caused by wrongfully or improper use of the personal data by a third party.
\r\n\r\nPayment and financial data
\r\n\r\n[[channelParentName]] does not store full credit card details. [[channelParentName]] collects the last 4-digits of your credit card number and the issuing bank for fraud prevention purposes only. This data is retained by us for a maximum of 2 years only. All payments and transactions are processed by our third-party payment gateway processor Braintree and Braintree guarantees data security by various methods listed here.
\r\n\r\n\r\n\r\n
Third party external links
\r\n\r\nWe may include links to third party websites, applications, plug-ins (such as choosing to create an account by using Facebook or Google Accounts). Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. By clicking on those links you may allow third parties to collect or share data about you. We do not control these third party websites and this Privacy Policy does not cover the processing performed by them. We suggest you check the third party websites for more information about how they handle personal data.
\r\n\r\nWe do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of [[channelParentName]], our customers or third parties or if required by law.
\r\n\r\nWe may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our Website and services but not for any other use.
\r\n\r\nPublic information
\r\n\r\nPlease keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.
\r\n\r\nTransfer of ownership
\r\n\r\nPlease also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets. You will be notified of this event if it occurs and you have the right to restrict processing of your personal data and/or withdraw consent.
\r\n\r\nInternational transfers
\r\n\r\nDue to the global nature of our operations, these transfers will involve transferring your data within and outside the European Economic Area. We ensure that there is an adequate level of protection for personal data in the receiving entity.
\r\n\r\nWe may use the following methods to safeguard the transfer of data internationally:
\r\n\r\nWe have implemented an appropriate technical and organizational measures, procedures and safeguards are in place to prevent the destruction, loss, adjustment, accidental notification to a third party, removal and unauthorized access of personal data.
\r\n\r\nWe only allow access to your personal data to those employees, contractors and other third parties who have a business need to know. They only process your personal data on our instructions and are subject to a duty of confidentiality.
\r\n\r\nAll payments are processed by the third-party payment gateway Braintree and we not store full credit card details.
\r\n\r\nWe use Amazon and Norton SSL certificates to secure each and every transaction that occurs on our Website. All data collected from the customer is encrypted in transition between our website and customers’ devices.
\r\n\r\nAll our servers are secured by Amazon and we use 2-factor authentication for logging into to our platform and servers.
","template":"normal","id":"2e73a49a-dd19-11e5-8a00-00259060cee8"},{"title":"Cookies","text":"A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. The information stored through these cookies can only be read by [[channelParentName]] and only for the duration of your visit to the Website. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
\r\n\r\nWhen you use the Website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third party websites for more information about their cookies and how to manage them.
","template":"normal","id":"39158960-dd19-11e5-8a00-00259060cee8"},{"title":"Your rights","text":"Under the General Data Protection Regulation, data subjects within the European Economic Area are entitled to the following rights:
\r\n\r\nWe extend the above rights to data subjects outside of the EEA, and we also adhere to the rights of the user under the Privacy Act 1988 and the Australian Privacy Principles.
\r\n\r\nIf you wish to exercise any of your rights, please contact us by sending mail to:
\r\n\r\nPrivacy Office
\r\nTravello Pty Ltd
\r\n2/121 Newmarket Road
\r\nWindsor
\r\nQLD 4030
\r\nAustralia
\r\n1300 358 071
Or electronically to marketing@backpackerdeals.com
\r\n\r\nPlease note that you will be requested to provide specific identification information in order to verify your identity before your request can be processed. This is a security measure that we have implemented to ensure that there is no unauthorized access to personal data by third parties.
\r\n\r\nWe are committed to providing you with a response to your request within 30 days. However, if there are delays in providing you with your request, we will notify you of the delay, the reason for the delay and extend our response time.
\r\n\r\nRight to make a complaint.
\r\n\r\nYou have the right to make a complaint anytime to:
\r\n\r\nWe may update this Privacy Policy from time to time to incorporate new rules or guidance issued under the General Data Protection Regulation. We will always notify you of the changes and ensure that the most recent Privacy Policy will be available to you.
\r\n\r\nIf you have any questions regarding this Privacy Policy or you wish to exercise your rights, please contact the Privacy Office as per the section entitled ‘Your rights’.
\r\n\r\nFor all other enquiries please contact info@backpackerdeals.com
\r\n
Effective: 25th May 2018
","template":"normal","id":"574b6543-dd19-11e5-8a00-00259060cee8"}],"template":"legal"},"5":{"children":[],"name":"Cancellation Policy","unique_name":"refund-policy","menu_hidden":false,"id":"1fd0a77a-d820-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Cancellation Policy - Quick Resolution & Simplified Refund Process | Backpacker Deals","description":"Cancellation policies vary from tour operator to tour operator and we will adhere to the policies defined by them - please read individual tour operator refund policy to claim refunds. 100% refund if the activity or service is cancelled for any reason by the Advertiser, including due to weather, equipment failure or otherwise."},"modules":[{"title":"Delivery and Refunds","text":"Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Refunds with Purchased ‘Flexibility Upgrade’
\r\n\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for claims arising from: Illness/Injury (including Covid), Adverse Weather, Workplace Redundancy, Jury Service, Emergency Services Recall and more.
\r\n\r\nFor ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\nAll cancellation requests will be required to provide the necessary evidence as per the information received post booking. Any declined requests will be notified with reasoning for customer review. Flexibility Upgrade is not valid for change of mind, booking errors, or no-shows to tours.
\r\n\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
\r\nThese Terms of Use ("Terms") apply to all Members to this website. We may modify and update these Terms at any time, without notice. You need to ensure you review the Terms from time to time. By using our website and services, you agree to be bound by these Terms as well as any and all general Terms and Conditions posted on our website from time to time. If you do not accept these Terms, we cannot accept your registration and you cannot use our website.
","template":"normal","id":"0a4bd1d4-2bf0-11e6-851d-00259060cee8"},{"title":"DEFINITIONS","text":""Advertiser" means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website.
\r\n\r\n"Content" means any and all material, links, words, images including but not limited to any goods and services the advertiser or subscriber submits, advertises or links to the website.
\r\n\r\n"Services" includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser
\r\n\r\n"the website" means [[channelParentUrl]].
\r\n\r\n"We", "our" and "us" means [[channelParentUrl]] owned and operated by Travello Pty Ltd a registered company in Australia.
\r\n\r\n"You" means the Member using the Services and by doing so, agree to these Terms
","template":"normal","id":"2a9984b6-2bf0-11e6-851d-00259060cee8"},{"title":"MEMBERSHIP","text":"You must register and set up an account in order to sign up toour website to access the Services. You need to first fill in your registration details that are required in the online form to gain access. You must also be 18 years of age or older to use the website and purchase any Services.
","template":"normal","id":"3ff0ffbd-2bf0-11e6-851d-00259060cee8"},{"title":"AGREEMENT FOR MEMBERSHIP","text":"WE MAY TERMINATE YOUR MEMBERSHIP AND ACCOUNT AT ANY TIME: We have the right to terminate your Membership for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.
\r\n\r\nWe may also cancel your Membership and terminate your use and access to the website if we receive complaints that you are misusing, abusing or otherwise violating these Terms or general good faith use of our services.
\r\n\r\nUpon such termination, regardless of the reasons, your right to use the website immediately ceases and you acknowledge and agree we may immediately deactivate or delete your account and all related information and files. We may also bar you from any further access to our website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. We are in no way responsible for providing a refund for any Services as a result of any breach of these Terms, illegal activity or otherwise.
","template":"normal","id":"6409a241-2bf0-11e6-851d-00259060cee8"},{"title":"MODIFICATION OF WEBSITE AND CONTENT","text":"We reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website.In particular, if we believe the Content to be inappropriate, potentially breach regulations, receive complaints or for any other reason and in our reasonable discretion, we may remove or modify Content at any time without notice. We shall not be liable to you or any third party for any modification when it is required.
\r\n\r\nWe reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.
\r\n\r\nWe make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will use our best endeavors to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will endeavor to notify you if the website becomes unavailable for any lengthy and unusual time period.
\r\n\r\nYou agree and acknowledge that the website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage.
\r\n\r\nYou agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.
","template":"normal","id":"709688cc-2bf0-11e6-851d-00259060cee8"},{"title":"LIABILITY","text":"You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website, the Content, the Servicesor any information contained on the website or linked to it. This includes but is not limited to any loss, personal injury, death, loss of profits, revenue, salary, reliance on the information on the website, access to or inability to use the website.You acknowledge, agree and undertake that you shall be the legally responsible party for any conduct and contact by you in respect of any legal proceedings and you agree and undertake to indemnify us and keep us at all times fully indemnified from and against any claims, demands, costs, damages or awards whatsoever arising directly or indirectly as a result of any conduct and contact by you in using our website services, including but not limited to any third party claims.
\r\n\r\nIn any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Services you purchased.
\r\n\r\nOur failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
\r\n\r\nWe are acting as a facilitator only and are not responsible for any loss, damage or issues you may have with an Advertiser and cannot be held responsible for any direct or indirect loss you may suffer as a result of yourpurchase and use of their Services.
","template":"normal","id":"7d3f5529-2bf0-11e6-851d-00259060cee8"},{"title":"INTELLECTUAL PROPERTY","text":"All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of backpackerdeals.com.
\r\n\r\nAll other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name or any of our Advertisers.
\r\n\r\nYou are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
","template":"normal","id":"8a32fd61-2bf0-11e6-851d-00259060cee8"},{"title":"GOVERNING LAW","text":"These Terms are governed by the laws of Victoria, Australia which are in force from time to time and both you and we agree to submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia for determining any dispute concerning these Terms.
","template":"normal","id":"987ea6ef-2bf0-11e6-851d-00259060cee8"}],"template":"legal"},"14":{"children":[],"name":"Campervans Terms and Conditions","unique_name":"campervan-terms-and-conditions","menu_hidden":false,"id":"0db40a53-f093-4ae2-a177-ed04d732127f","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Campervan Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Campervan Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Transaction Fees","text":"All card transactions will incur a transaction fee of 1.7% + 30 cents. The transaction/ card fee we charge is non-refundable on cancellation
","template":"normal","id":"8cb0ddc3-7d15-4943-a652-714c878e64f5"},{"title":"Campervan Hire Rewards","text":"You will receive a $50 experience voucher for campervan bookings. A minimum spend of $350 applies to each experience voucher.
\r\n\r\n
\r\nNo cashback codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\n
The vouchers are valid 3 months from booking date.
","template":"normal","id":"5bb5e722-5fe5-4d56-a5ec-b7040ca547a9"},{"title":"Cancellation Terms","text":"All cancellations will incur a $50 admin fee from Backpacker Deals / Travello.
\r\nAll deposits are used to secure your vehicle, there for they are non refundable.
\r\nAll Customers are required to acknowledge cancellation terms upon cancelling their bookings.
Hirers of these vehicles must be at least 18 years of age and hold a valid open driver’s license. The hirer is subject to the general terms and conditions outlined on each of our supplier's websites.
","template":"normal","id":"272e0c6d-fb8c-410d-86d8-a3b69b753f07"},{"title":"Campervan Operator Cancellation Terms:","text":"Apollo, Cheapa & Hippie
\r\n\r\nMaui, Britz & Mighty
\r\n\r\nLet’s Go Motorhomes
\r\n\r\nCruisin Motorhomes & Go Cheap Campervans
\r\n\r\nSpaceships Rentals
\r\n\r\nCamperman Australia
\r\n\r\nAwesome Campers
\r\n\r\nAutosleepers
\r\n\r\nTravellers Autobarn
\r\n\r\nJucy & Star RV
\r\n\r\nCampervan Village
\r\n\r\nAdventure Rentals
\r\n\r\nLucky Rentals & Happy Campers
\r\n\r\nSunta Campers
\r\n\r\nHome on the Road
\r\n\r\nBy completing an "on request" booking, you accept that payment and confirmation of the vehicle will be completed upon confirmation of availability from the vehicle supplier. You also accept that "on request" bookings adhere to the cancellation conditions outlined above.
","template":"normal","id":"ae789b96-1788-4d9a-90fa-8294dfcd4b66"},{"title":"Website and Rate Conditions","text":"Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
Rates and conditions quoted on the Backpacker Deals/Travello website and/or documentation are subject to change without notice. Booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment.
","template":"normal","id":"d65294b2-091c-406d-bd46-3676eff939b7"}],"template":"legal"},"15":{"children":[],"name":"User Data Deletion","unique_name":"data-deletion-policy","menu_hidden":false,"id":"b659f847-8dc9-44d0-ba26-74e048b963f7","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"User Data Deletion","description":"This User Data Deletion Policy outlines the types of information we collect, how we use and share it, and the steps you can take to modify or delete your data.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Data Deletion Policy","text":"At Travello, we are committed to protecting your privacy and providing transparency about how your data is handled. If you wish to delete your Travello account and permanently remove your personal data from our systems, you can do so by following the steps below.
","template":"normal","id":"fe4bee9c-80f7-4c79-a542-d20dce9c10b1"},{"title":"How to Delete Your Account and Personal Data","text":"You can request to delete your Travello account and associated personal data directly through the Travello app by following these steps:
\r\n\r\nOnce you confirm the deletion, your account and all associated personal information will be permanently removed from our systems. This includes any content you have shared, messages, and other data stored within Travello.
","template":"normal","id":"a588601c-79ec-4b35-8015-3ae8744ed5d4"},{"title":"\u26a0 Important:","text":"If you experience any issues deleting your account through the app or require further assistance, you may submit a data deletion request by contacting us at:
\r\n\r\nEmail: support@travelloapp.com
\r\n\r\nIn your request, please include:
\r\n\r\nWe will process your request within 2 business days and send a confirmation once your data has been deleted.
","template":"normal","id":"d92f3777-0390-452c-9cb6-bf2a91b52d97"}],"template":"legal"}},"name":"Company","unique_name":"company","id":"78d756f3-d81d-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"active":false},"seo_data":{"image":""},"modules":[],"template":"standard"},"landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Chat Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Introduction","text":"These Chat Terms and Conditions of Use (“Terms”) should be read in conjunction with our General Terms and Conditions of Use, our Privacy Policy, and our Members Terms of Use.
\r\n\r\n\r\n\r\n
These Terms apply to your use of the Travello Pty Ltd (“[[channelParentName]]”) online chat services (“Services”), available on the [[channelParentName]] website (“Website”). This includes but is not limited to your interaction with the [[channelParentName]] Support Team and your general use of the Services. If you do not agree to these Terms you must exit the Website.
\r\n\r\n\r\n\r\n
By accessing or using the Services you agree to be bound by these Terms, and any updates to the Terms, which [[channelParentName]] may implement at any time.
","template":"normal","id":"f88fc23e-1aa9-11e8-9d72-027c1eb7ac53"},{"title":"General Conditions of Use","text":"As part of its services, [[channelParentName]] offers an online chat service operated by the [[channelParentName]] Support Team. When using the Services, you must not:
\r\n\r\nYou must be at least 18 years old to use the Services.
","template":"normal","id":"61a370ed-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Personal Information","text":"The [[channelParentName]] Support Team may, from time to time, ask for your personal details including your contact number, email address, and first name. By giving your information to the [[channelParentName]] Support Team you agree to be contacted via email or phone. You also agree to be contacted via text message or WhatsApp if necessary.
\r\n\r\n[[channelParentName]] may store your personal information in a private database. The collection of personal information is governed by our Privacy Policy.
","template":"normal","id":"7400ec12-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Termination","text":"[[channelParentName]] reserves the right to terminate your use of the Services at any time and for any reason.
\r\n\r\n[[channelParentName]] reserves the right to refrain from communicating with any chat users who breach these Terms.
","template":"normal","id":"83c59021-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Limitation of Liability","text":"As part of its Services, [[channelParentName]] may, from time to time, provide advice and information to you, for example, about our tours, itineraries, travel dates and/or travel times. It is your responsibility to ensure the information provided to you is relevant to your travel dates, times, and itineraries.
\r\n\r\n[[channelParentName]] will not be liable for any loss, whether monetary or otherwise, which may result from any information or advice provided to you when using the Services.
\r\n\r\n[[channelParentName]] does not make any warranty as to the accuracy or correctness of the information that may be provided to you while using the Services.
","template":"normal","id":"93986bb9-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Availability of Services","text":"The Services may be unavailable from time to time.
\r\n\r\nThe Services may, from time to time, be interrupted, including for maintenance, repairs, upgrades, or network failures.
\r\n\r\nEvents beyond our control may affect our Services, such as events in nature and other force majeure events.
","template":"normal","id":"ce8364a1-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Automatically Collected Information","text":"[[channelParentName]] uses a third-party chat service (Zopim). The Zopim chat services automatically collect non-personal information, including city location, IP addresses, computer platform, and browser platform. By using the Services, you agree that this information will be accessible by the [[channelParentName]] Support Team.
","template":"normal","id":"1bd9a9b7-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Indemnification","text":"You agree to defend, indemnify, and hold harmless [[channelParentName]], its affiliates, and licensors and their respective officers, directors, employees, contractors, agents and suppliers from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) resulting from your violation of these Terms or your use of the Services.
","template":"normal","id":"4f821da6-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Governing Law","text":"This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and [[channelParentName]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
","template":"normal","id":"5a71a01c-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Ownership","text":"[[channelParentName]] and its suppliers are the sole owners of all the intellectual property, and in particular, the copyright, trademarks, trade secrets, database and patents in the Services. [[channelParentName]] shall retain all ownership in and to the Services, and subject to the Terms, all data transferred or received through the Services.
","template":"normal","id":"bb2db18a-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Severability","text":"If any part of these Terms is found to be void, invalid, unlawful or unenforceable then that provision or part thereof will be deemed to be severed from these Terms and the remaining terms and provisions of these Terms will remain in force and constitute the Agreement between you and [[channelParentName]].
","template":"normal","id":"ec7b4f87-1aab-11e8-9d72-027c1eb7ac53"}],"template":"legal"},"14":{"children":[],"name":"Campervans Terms and Conditions","unique_name":"campervan-terms-and-conditions","menu_hidden":false,"id":"0db40a53-f093-4ae2-a177-ed04d732127f","parent":{"children":{"1":{"children":[],"name":"About Us","unique_name":"about-us","menu_hidden":false,"id":"543854db-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"About Us | Meet the Team","description":"[[channelParentName]] is committed to helping you book memorable travel experiences at an affordable price. We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence."},"modules":[{"title":"[[channelParentName]] is...","text":"[[channelParentName]] in partnership with Travello is committed to helping you book memorable travel experiences at an affordable price.
\r\n\r\n\r\n\r\n
With so many options, how do you choose the right scuba dive excursion for spotting turtles on the Great Barrier Reef? And what’s the best way to travel to the Red Centre and watch the orange sunrise at Uluru? We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence.
\r\n\r\n\r\n\r\n
We're dedicated to finding extraordinary tours from around the world. We do this by building relationships with local tour operators who share our values. We learn about each tour and ensure that all of our partners are passionate about offering unique experiences while being aware of their impact on the environment.
\r\n\r\n\r\n\r\n
Once we partner with a travel company, we provide the tools to give you the confidence to book the right tour—especially when it comes to last-minute decisions. When you book with us, you can expect excellent customer service, live availability, and instant confirmation. You can live chat with us on the website or give us a call if you require more information about a tour!
\r\n\r\n\r\n\r\n
Who will you be speaking with? We are a team of travellers who come from different parts of the world. We are passionate about providing expert travel knowledge so that you can explore the world and have an unforgettable adventure.
\r\n\r\n\r\n\r\n
Our vision is to bring even more incredible experiences from every continent directly to you—search less, travel more.
\r\n\r\n\r\n\r\n
Check out what we have to offer!
","template":"normal","id":"6125e6a0-d81f-11e5-8a00-00259060cee8"}],"template":"standard"},"2":{"children":[],"name":"Terms and Conditions","unique_name":"terms-and-conditions","menu_hidden":false,"id":"e019f473-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Terms and Conditions - [[channelName]]","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein."},"modules":[{"title":"Website Disclaimer","text":"Welcome to our website. [[channelParentUrl]] is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
\r\n\r\nThe information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.
\r\n\r\n[[channelParentUrl]] does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs
\r\n\r\nIn addition, [[channelParentUrl]] shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.
\r\n\r\nThrough this website, you may be able to link to other websites which are not under the control of [[channelParentUrl]].We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
\r\n\r\nEvery effort is made to keep the website up and running smoothly. However, [[channelParentUrl]] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
","template":"normal","id":"f4bafb36-d81f-11e5-8a00-00259060cee8"},{"title":"Copyright Notice","text":"This website and its contents are the copyright of [[channelParentUrl]] - © Travello Pty Ltd. All rights reserved.
\r\n\r\nAny redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
\r\n• You may print or download contents to a local hard disk extracts for your personal and non-commercial use only
\r\n• You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
\r\n\r\n","template":"normal","id":"fc62cfe5-d81f-11e5-8a00-00259060cee8"},{"title":"PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE","text":"
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern [[channelParentUrl]]’s relationship with you in relation to your use of this website.
\r\n\r\n\r\n\r\n
By using this website, you signify your acceptance of these terms and conditions of use.
\r\n\r\n
\r\nFor the purposes of these terms and conditions:
","template":"normal","id":"a0700881-9fcd-11e6-b69d-00259060cee8"},{"title":"Amendment of terms","text":"
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and [[channelParentUrl]]’s rights and obligations to each other.
\r\n\r\n","template":"normal","id":"fce2f46e-9fcd-11e6-b69d-00259060cee8"},{"title":"Limitation of liability","text":"
It is an essential pre-condition to you using our website that you agree and accept that [[channelParentUrl]] is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
\r\n\r\n\r\n\r\n
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.
","template":"normal","id":"149b0b34-9fce-11e6-b69d-00259060cee8"},{"title":"Competition and Consumer Act","text":"For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), [[channelParentUrl]]’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
\r\n\r\n\r\n\r\n
You must be over 18 years of age to use this website and to purchase any goods or services.
\r\n\r\n","template":"normal","id":"2a575528-9fce-11e6-b69d-00259060cee8"},{"title":"Delivery and refunds","text":"
Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Cover with Purchased ‘Flexibility Upgrade’
\r\n\r\n
\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for the following unforeseen reasons:
serious illness/injury (including COVID-19), certain
\r\npre-existing medical conditions and pregnancy complications, serious illness/injury/death of a close relative, direct involvement in a transport accident, adverse weather,
\r\nnatural disaster, accidental damage/burglary to your home, workplace redundancy, jury service, mandated quarantine.
For ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\n
\r\n
\r\nCustomers will be notified of any declined refund requests with specific reasoning. Cover under Flexibility Upgrade is not provided for change of mind, booking errors, or no-shows to tours.
\r\nPlease see the Cancellation Insurance Product Disclosure Statement for details.
\r\n\r\n
\r\n\r\n
\r\n\r\n
Pre-Existing Medical Conditions
\r\n\r\nPlease consider your medical history carefully. This policy provides cover for unexpected sudden illnesses or serious injuries.
\r\n\r\nWe automatically include cover for specific pre-existing medical conditions (listed below), subject to the following:
\r\n\r\n\r\n\r\n
Timeframes are in relation to the date of issue of the policy. If you have a pre-existing medical condition not included in this list, then it’s not covered. We won’t pay for any claims where that medical condition is a contributing factor. This definition applies to you, your travelling party, a close relative or any other person named on the Certificate of Insurance.
\r\n\r\nOur definition of pre-existing medical condition is, in the 12 months before buying the policy:
\r\n\r\n\r\n\r\n
The following medical conditions are automatically covered under this policy.
\r\n\r\n
\r\n* Diabetes (Type I and Type II), hypertension, hypercholesterolaemia and hyperlipidaemia are risk factors for cardiovascular disease. If you have a history of cardiovascular disease, and it’s a pre-existing medical condition, cover for these conditions is also excluded.
\r\nClaims for any pre-existing medical condition not listed above as an automatically covered pre-existing condition are excluded under this policy.
\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
","template":"normal","id":"81be83eb-9fce-11e6-b69d-00259060cee8"},{"title":"Links to other website","text":"We may from time to time provide on our website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between [[channelParentUrl]] and the owners of those websites. [[channelParentUrl]] takes no responsibility for any of the content found on the linked websites.
\r\n\r\n\r\n\r\n
[[channelParentUrl]]’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
\r\n\r\n","template":"normal","id":"8ee78ea5-9fce-11e6-b69d-00259060cee8"},{"title":"Disclaimer","text":"
To the fullest extent permitted by law, [[channelParentUrl]] absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. [[channelParentUrl]] gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
\r\n\r\n\r\n\r\n
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
It is your sole responsibility and not the responsibility of [[channelParentUrl]] to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
\r\n\r\n","template":"normal","id":"9ea7ba86-9fce-11e6-b69d-00259060cee8"},{"title":"Your privacy","text":"
At [[channelParentUrl]], we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. [[channelParentUrl]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
\r\n\r\n\r\n\r\n
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. [[channelParentUrl]]’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
\r\n\r\n","template":"normal","id":"b105bffc-9fce-11e6-b69d-00259060cee8"},{"title":"Third party","text":"
[[channelParentUrl]] does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
\r\n\r\n","template":"normal","id":"bd5d7737-9fce-11e6-b69d-00259060cee8"},{"title":"Disclose your information","text":"
[[channelParentUrl]] may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of [[channelParentUrl]], its customers or third parties.
\r\n\r\n","template":"normal","id":"c96d0f12-9fce-11e6-b69d-00259060cee8"},{"title":"Exclusion of Competitors","text":"
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of [[channelParentUrl]]. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
","template":"normal","id":"df95117d-9fce-11e6-b69d-00259060cee8"},{"title":"Copyright, Trademark and Restrictions of use","text":"This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
\r\n\r\n\r\n\r\n
We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
\r\n\r\n\r\n\r\n
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
\r\n\r\n\r\n\r\n
All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.
\r\n\r\n\r\n\r\n
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
\r\n\r\n","template":"normal","id":"f7da7027-9fce-11e6-b69d-00259060cee8"},{"title":"Promotion Codes & Vouchers","text":"
FLASH50 SMS Sale
\r\n\r\nThe FLASH50 SMS sale is only available for use on the 4 Day Fiji tour. It is available from Friday 17th May until 11.59pm on Sunday 19th May.
\r\n\r\nWorking Holidayer
\r\n\r\nThe Greyhound x Backpacker Deals Working Holiday Maker $200 voucher expires on 31 December 2023.
\r\n\r\nCampervan Hire Rewards
\r\n\r\nYou will receive $50 rewards code for campervan bookings. This code is valid for 3 months. There is a minimum spend of $350.
\r\n\r\nNo cashback codes, welcome codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\nReferrals
\r\n\r\nReferral codes are a one-time referral. You will not get duplicate codes for multiple referrals.
\r\n\r\nPromotion Codes
\r\n\r\nAll Promotion codes and vouchers can be cancelled, amended, or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello. Misuse or fraudulent use of codes will result in cancellation.
\r\n\r\nAll vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit. Promo codes are also not valid to be used in conjunction with any other offers, promotions or campaigns, and only one voucher can be applied per order.
\r\n\r\n\r\n\r\n
Our 'Cashback' rewards program works where you will receive credits for 10% of your booking value to your app account. On initial booking, you will be invited to download the app & they will be applied once logged in, or if already on the app they will be displayed when verifying the cashback email. Redemption can be made by applying a maximum of $50 per order with no minimum spend. There is no expiry on the credits in the app. More information on how to earn credits/points can be found in the 'Rewards' tab in the app.
\r\n\r\nAlternatively, we can provide a discount coupon if an app download is not preferred. This coupon is UP TO 10% of the value of your booking, in the currency of payment. This one time use coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website. The maximum cashback coupon that you will be rewarded is $150 in the currency that you booked your tour in ($1500 tour value) for day tours or $200 in the currency you booked your tour in ($2000 tour value) for multi-day tours. Coupons are valid for 12 months and the following minimum spends apply (value: min spend):
\r\n10: 100, 15: 105, 20: 140, 30: 210, 40: 320, 50: 400, 60: 420, 70: 490, 80: 560, 90: 630, 100: 700, 110: 770, 120: 840, 130: 910, 140: 980, 150: 1050, 200: 1400
Cashback rewards in any form are NOT valid on any motorhome or campervan hire. You can not use cashback on a transport option (car/campervan).
\r\nCashback rewards in any form are to be used for future bookings on new products only. They cannot be used to re-book an existing purchase or make multiple purchases on the same product. You can only use the cashback code or credit with the same email that was used on the previous purchase to be valid.
\r\n\r\n
Any review or feedback discount codes will have a minimum order spend of $100.
\r\n\r\nEast Coast Australia tours are eligible for a $50 voucher pass to use. These codes are valid for 12 months.
\r\n\r\n\r\n\r\n
Welcome Code
\r\n\r\nThe welcome $15 code is only to be used on a tour or experience. This code is not available to be used on campervan bookings.
","template":"normal","id":"d3e3fdc7-27e4-11ec-81db-42010a00f105"},{"title":"Whole Agreement","text":"These terms and conditions represent the whole agreement between you and [[channelParentUrl]] concerning your use and access to [[channelParentUrl]]’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
","template":"normal","id":"07ff5639-9fcf-11e6-b69d-00259060cee8"},{"title":"Exclusion of unenforceable terms","text":"Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
","template":"normal","id":"2619b03a-9fcf-11e6-b69d-00259060cee8"},{"title":"Jurisdiction","text":"This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and [[channelParentUrl]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
\r\n\r\n","template":"normal","id":"37ce7549-9fcf-11e6-b69d-00259060cee8"},{"title":"Visitor use of website","text":"
[[channelParentUrl]] cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.
\r\n\r\n","template":"normal","id":"4fc333df-9fcf-11e6-b69d-00259060cee8"},{"title":"Last Minute Deals & Top Deals","text":"
Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded.
\r\nBookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal.
\r\nLast Minute Deals/Top Deals cannot be sold or transferred to another traveller.
\r\n[[channelParentName]] has the right to remove a Last Minute Deal/Top Deal at any time and for any reason.
\r\nLast Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal.
\r\nLast Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal.
\r\nLimitations to spaces and booking dates may apply.
To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.
\r\n\r\nThe winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.
\r\n\r\nBy posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.
\r\n\r\nTHE PRIZE
\r\n\r\nThe winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.
\r\n\r\nELIGIBILITY
\r\n\r\nThis draw is open worldwide to all customers of Backpacker Deals & Travello.
\r\n\r\nTo be eligible for this draw, customers must meet the following eligibility requirements:
\r\n\r\nDoing so will automatically enter customers into the draw win.
\r\n\r\nOnly one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.
\r\n\r\nDRAW
\r\n\r\nSome products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.
\r\n
\r\nVouchers can only be redeemed for tours in the same currency as purchased.
The winner will receive:
\r\n\r\nTwo (2) passes for each of the following activities:
\r\n\r\n\tJumping Crocodile Tour from Darwin by Autopia Tours
\r\n\t\tCage of Death Experience at Crocosaurus Cove
\r\n\t\tGolden Eye Sunset Jet Ski Tour with 00Seven
\r\n\t\tA $500 Flight Credit for one to assist with travel expenses.
\r\n\tPrizes are non-transferable and cannot be redeemed for cash. Flight credit is subject to availability and may come with additional terms set by the flight provider.
\r\n\r\nTo be eligible for the competition, participants must:
\r\n\r\nVisit the giveaway landing page linked on Backpacker Deals or Travello platforms.
\r\n\tEnter their details, including a valid email address and first name, into the entry form provided on the landing page.
\r\n\tAgree to the competition’s terms and conditions and Partner Terms & Conditions by clicking the relevant acknowledgment box.
\r\n\tThe giveaway begins on February 8th, 2025, and ends at 11:59 PM (AEDT) on March 22nd, 2025. All entries must be submitted within this period to be considered valid.
\r\n\r\nImportant Notes:
\r\n\r\nThis is the Privacy Policy of Travello Pty Ltd, with registered offices at 321 Brunswick St, Fortitude Valley QLD 4006, Australia with ABN 80 600 440 953 (hereinafter “[[channelParentName]]”, “us”, “our” or “we”) and is available via www.backpackerdeals.com (hereinafter: the Website ).
","template":"normal","id":"e5a03b50-dd18-11e5-8a00-00259060cee8"},{"title":"General Terms","text":"This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Website and payment services.
\r\n\r\n[[channelParentName]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
\r\n\r\n[[channelParentName]] declares to abide by the European General Data Protection Regulation 2016/679 of 27 April 2016 with this Privacy Policy.
\r\n\r\n[[channelParentName]] takes responsibility for the processing of your personal data as a data controller.
","template":"normal","id":"f8f60cde-dd18-11e5-8a00-00259060cee8"},{"title":"Data that we collect about you","text":"Personal data means any information that can identify a natural person or any information that can link to an identifiable natural person. Personal data does not include information that is anonymised and where no natural person can be identified.
\r\n\r\nPersonal data that we collect about you:
\r\n\r\nBackpacker Deal can obtain personal data through different means:
\r\n\r\n[[channelParentName]] rely on the following basis for the legal processing of your personal data:
\r\n\r\n[[channelParentName]] shall only use the data collected about you solely for the following purposes:
\r\n\r\nYou are not required to provide [[channelParentName]] with your personal data, however, we may not be able to deliver services to you if you refuse to provide personal data.
\r\n\r\nWhere you provide us with consent to process your personal data, you have the right to withdraw this consent at any time. If you wish to withdraw consent please see the section entitled ‘Your rights’ for more information.
\r\n\r\nAutomated decisions and profiling
\r\n\r\nWe do not process your personal data to create a profile of you and you shall not be subjected to automated decisions.
","template":"normal","id":"1817d568-dd19-11e5-8a00-00259060cee8"},{"title":"Data Retention","text":"We will store and process your personal data for the period necessary depending on the purposes of processing and the contractual relationship you may have with [[channelParentName]].
\r\n\r\nWe may share your data with the following categories of third parties:
\r\n\r\nWe do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
\r\n\r\nWe guarantee a similar level of protection by imposing contractual obligations to our subcontractors that are similar to this Privacy Policy.
\r\n\r\nWe share data with the following specific third parties:
\r\n\r\n[[channelParentName]] shall not be liable in any way for direct or indirect damages caused by wrongfully or improper use of the personal data by a third party.
\r\n\r\nPayment and financial data
\r\n\r\n[[channelParentName]] does not store full credit card details. [[channelParentName]] collects the last 4-digits of your credit card number and the issuing bank for fraud prevention purposes only. This data is retained by us for a maximum of 2 years only. All payments and transactions are processed by our third-party payment gateway processor Braintree and Braintree guarantees data security by various methods listed here.
\r\n\r\n\r\n\r\n
Third party external links
\r\n\r\nWe may include links to third party websites, applications, plug-ins (such as choosing to create an account by using Facebook or Google Accounts). Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. By clicking on those links you may allow third parties to collect or share data about you. We do not control these third party websites and this Privacy Policy does not cover the processing performed by them. We suggest you check the third party websites for more information about how they handle personal data.
\r\n\r\nWe do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of [[channelParentName]], our customers or third parties or if required by law.
\r\n\r\nWe may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our Website and services but not for any other use.
\r\n\r\nPublic information
\r\n\r\nPlease keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.
\r\n\r\nTransfer of ownership
\r\n\r\nPlease also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets. You will be notified of this event if it occurs and you have the right to restrict processing of your personal data and/or withdraw consent.
\r\n\r\nInternational transfers
\r\n\r\nDue to the global nature of our operations, these transfers will involve transferring your data within and outside the European Economic Area. We ensure that there is an adequate level of protection for personal data in the receiving entity.
\r\n\r\nWe may use the following methods to safeguard the transfer of data internationally:
\r\n\r\nWe have implemented an appropriate technical and organizational measures, procedures and safeguards are in place to prevent the destruction, loss, adjustment, accidental notification to a third party, removal and unauthorized access of personal data.
\r\n\r\nWe only allow access to your personal data to those employees, contractors and other third parties who have a business need to know. They only process your personal data on our instructions and are subject to a duty of confidentiality.
\r\n\r\nAll payments are processed by the third-party payment gateway Braintree and we not store full credit card details.
\r\n\r\nWe use Amazon and Norton SSL certificates to secure each and every transaction that occurs on our Website. All data collected from the customer is encrypted in transition between our website and customers’ devices.
\r\n\r\nAll our servers are secured by Amazon and we use 2-factor authentication for logging into to our platform and servers.
","template":"normal","id":"2e73a49a-dd19-11e5-8a00-00259060cee8"},{"title":"Cookies","text":"A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. The information stored through these cookies can only be read by [[channelParentName]] and only for the duration of your visit to the Website. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
\r\n\r\nWhen you use the Website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third party websites for more information about their cookies and how to manage them.
","template":"normal","id":"39158960-dd19-11e5-8a00-00259060cee8"},{"title":"Your rights","text":"Under the General Data Protection Regulation, data subjects within the European Economic Area are entitled to the following rights:
\r\n\r\nWe extend the above rights to data subjects outside of the EEA, and we also adhere to the rights of the user under the Privacy Act 1988 and the Australian Privacy Principles.
\r\n\r\nIf you wish to exercise any of your rights, please contact us by sending mail to:
\r\n\r\nPrivacy Office
\r\nTravello Pty Ltd
\r\n2/121 Newmarket Road
\r\nWindsor
\r\nQLD 4030
\r\nAustralia
\r\n1300 358 071
Or electronically to marketing@backpackerdeals.com
\r\n\r\nPlease note that you will be requested to provide specific identification information in order to verify your identity before your request can be processed. This is a security measure that we have implemented to ensure that there is no unauthorized access to personal data by third parties.
\r\n\r\nWe are committed to providing you with a response to your request within 30 days. However, if there are delays in providing you with your request, we will notify you of the delay, the reason for the delay and extend our response time.
\r\n\r\nRight to make a complaint.
\r\n\r\nYou have the right to make a complaint anytime to:
\r\n\r\nWe may update this Privacy Policy from time to time to incorporate new rules or guidance issued under the General Data Protection Regulation. We will always notify you of the changes and ensure that the most recent Privacy Policy will be available to you.
\r\n\r\nIf you have any questions regarding this Privacy Policy or you wish to exercise your rights, please contact the Privacy Office as per the section entitled ‘Your rights’.
\r\n\r\nFor all other enquiries please contact info@backpackerdeals.com
\r\n
Effective: 25th May 2018
","template":"normal","id":"574b6543-dd19-11e5-8a00-00259060cee8"}],"template":"legal"},"5":{"children":[],"name":"Cancellation Policy","unique_name":"refund-policy","menu_hidden":false,"id":"1fd0a77a-d820-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Cancellation Policy - Quick Resolution & Simplified Refund Process | Backpacker Deals","description":"Cancellation policies vary from tour operator to tour operator and we will adhere to the policies defined by them - please read individual tour operator refund policy to claim refunds. 100% refund if the activity or service is cancelled for any reason by the Advertiser, including due to weather, equipment failure or otherwise."},"modules":[{"title":"Delivery and Refunds","text":"Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Refunds with Purchased ‘Flexibility Upgrade’
\r\n\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for claims arising from: Illness/Injury (including Covid), Adverse Weather, Workplace Redundancy, Jury Service, Emergency Services Recall and more.
\r\n\r\nFor ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\nAll cancellation requests will be required to provide the necessary evidence as per the information received post booking. Any declined requests will be notified with reasoning for customer review. Flexibility Upgrade is not valid for change of mind, booking errors, or no-shows to tours.
\r\n\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
\r\nThese Terms of Use ("Terms") apply to all Members to this website. We may modify and update these Terms at any time, without notice. You need to ensure you review the Terms from time to time. By using our website and services, you agree to be bound by these Terms as well as any and all general Terms and Conditions posted on our website from time to time. If you do not accept these Terms, we cannot accept your registration and you cannot use our website.
","template":"normal","id":"0a4bd1d4-2bf0-11e6-851d-00259060cee8"},{"title":"DEFINITIONS","text":""Advertiser" means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website.
\r\n\r\n"Content" means any and all material, links, words, images including but not limited to any goods and services the advertiser or subscriber submits, advertises or links to the website.
\r\n\r\n"Services" includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser
\r\n\r\n"the website" means [[channelParentUrl]].
\r\n\r\n"We", "our" and "us" means [[channelParentUrl]] owned and operated by Travello Pty Ltd a registered company in Australia.
\r\n\r\n"You" means the Member using the Services and by doing so, agree to these Terms
","template":"normal","id":"2a9984b6-2bf0-11e6-851d-00259060cee8"},{"title":"MEMBERSHIP","text":"You must register and set up an account in order to sign up toour website to access the Services. You need to first fill in your registration details that are required in the online form to gain access. You must also be 18 years of age or older to use the website and purchase any Services.
","template":"normal","id":"3ff0ffbd-2bf0-11e6-851d-00259060cee8"},{"title":"AGREEMENT FOR MEMBERSHIP","text":"WE MAY TERMINATE YOUR MEMBERSHIP AND ACCOUNT AT ANY TIME: We have the right to terminate your Membership for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.
\r\n\r\nWe may also cancel your Membership and terminate your use and access to the website if we receive complaints that you are misusing, abusing or otherwise violating these Terms or general good faith use of our services.
\r\n\r\nUpon such termination, regardless of the reasons, your right to use the website immediately ceases and you acknowledge and agree we may immediately deactivate or delete your account and all related information and files. We may also bar you from any further access to our website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. We are in no way responsible for providing a refund for any Services as a result of any breach of these Terms, illegal activity or otherwise.
","template":"normal","id":"6409a241-2bf0-11e6-851d-00259060cee8"},{"title":"MODIFICATION OF WEBSITE AND CONTENT","text":"We reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website.In particular, if we believe the Content to be inappropriate, potentially breach regulations, receive complaints or for any other reason and in our reasonable discretion, we may remove or modify Content at any time without notice. We shall not be liable to you or any third party for any modification when it is required.
\r\n\r\nWe reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.
\r\n\r\nWe make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will use our best endeavors to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will endeavor to notify you if the website becomes unavailable for any lengthy and unusual time period.
\r\n\r\nYou agree and acknowledge that the website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage.
\r\n\r\nYou agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.
","template":"normal","id":"709688cc-2bf0-11e6-851d-00259060cee8"},{"title":"LIABILITY","text":"You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website, the Content, the Servicesor any information contained on the website or linked to it. This includes but is not limited to any loss, personal injury, death, loss of profits, revenue, salary, reliance on the information on the website, access to or inability to use the website.You acknowledge, agree and undertake that you shall be the legally responsible party for any conduct and contact by you in respect of any legal proceedings and you agree and undertake to indemnify us and keep us at all times fully indemnified from and against any claims, demands, costs, damages or awards whatsoever arising directly or indirectly as a result of any conduct and contact by you in using our website services, including but not limited to any third party claims.
\r\n\r\nIn any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Services you purchased.
\r\n\r\nOur failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
\r\n\r\nWe are acting as a facilitator only and are not responsible for any loss, damage or issues you may have with an Advertiser and cannot be held responsible for any direct or indirect loss you may suffer as a result of yourpurchase and use of their Services.
","template":"normal","id":"7d3f5529-2bf0-11e6-851d-00259060cee8"},{"title":"INTELLECTUAL PROPERTY","text":"All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of backpackerdeals.com.
\r\n\r\nAll other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name or any of our Advertisers.
\r\n\r\nYou are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
","template":"normal","id":"8a32fd61-2bf0-11e6-851d-00259060cee8"},{"title":"GOVERNING LAW","text":"These Terms are governed by the laws of Victoria, Australia which are in force from time to time and both you and we agree to submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia for determining any dispute concerning these Terms.
","template":"normal","id":"987ea6ef-2bf0-11e6-851d-00259060cee8"}],"template":"legal"},"8":{"children":[],"name":"Chat Terms and Conditions","unique_name":"chatterms","menu_hidden":false,"id":"0a838ce9-1aa8-11e8-9d72-027c1eb7ac53","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Chat Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Introduction","text":"These Chat Terms and Conditions of Use (“Terms”) should be read in conjunction with our General Terms and Conditions of Use, our Privacy Policy, and our Members Terms of Use.
\r\n\r\n\r\n\r\n
These Terms apply to your use of the Travello Pty Ltd (“[[channelParentName]]”) online chat services (“Services”), available on the [[channelParentName]] website (“Website”). This includes but is not limited to your interaction with the [[channelParentName]] Support Team and your general use of the Services. If you do not agree to these Terms you must exit the Website.
\r\n\r\n\r\n\r\n
By accessing or using the Services you agree to be bound by these Terms, and any updates to the Terms, which [[channelParentName]] may implement at any time.
","template":"normal","id":"f88fc23e-1aa9-11e8-9d72-027c1eb7ac53"},{"title":"General Conditions of Use","text":"As part of its services, [[channelParentName]] offers an online chat service operated by the [[channelParentName]] Support Team. When using the Services, you must not:
\r\n\r\nYou must be at least 18 years old to use the Services.
","template":"normal","id":"61a370ed-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Personal Information","text":"The [[channelParentName]] Support Team may, from time to time, ask for your personal details including your contact number, email address, and first name. By giving your information to the [[channelParentName]] Support Team you agree to be contacted via email or phone. You also agree to be contacted via text message or WhatsApp if necessary.
\r\n\r\n[[channelParentName]] may store your personal information in a private database. The collection of personal information is governed by our Privacy Policy.
","template":"normal","id":"7400ec12-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Termination","text":"[[channelParentName]] reserves the right to terminate your use of the Services at any time and for any reason.
\r\n\r\n[[channelParentName]] reserves the right to refrain from communicating with any chat users who breach these Terms.
","template":"normal","id":"83c59021-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Limitation of Liability","text":"As part of its Services, [[channelParentName]] may, from time to time, provide advice and information to you, for example, about our tours, itineraries, travel dates and/or travel times. It is your responsibility to ensure the information provided to you is relevant to your travel dates, times, and itineraries.
\r\n\r\n[[channelParentName]] will not be liable for any loss, whether monetary or otherwise, which may result from any information or advice provided to you when using the Services.
\r\n\r\n[[channelParentName]] does not make any warranty as to the accuracy or correctness of the information that may be provided to you while using the Services.
","template":"normal","id":"93986bb9-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Availability of Services","text":"The Services may be unavailable from time to time.
\r\n\r\nThe Services may, from time to time, be interrupted, including for maintenance, repairs, upgrades, or network failures.
\r\n\r\nEvents beyond our control may affect our Services, such as events in nature and other force majeure events.
","template":"normal","id":"ce8364a1-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Automatically Collected Information","text":"[[channelParentName]] uses a third-party chat service (Zopim). The Zopim chat services automatically collect non-personal information, including city location, IP addresses, computer platform, and browser platform. By using the Services, you agree that this information will be accessible by the [[channelParentName]] Support Team.
","template":"normal","id":"1bd9a9b7-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Indemnification","text":"You agree to defend, indemnify, and hold harmless [[channelParentName]], its affiliates, and licensors and their respective officers, directors, employees, contractors, agents and suppliers from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) resulting from your violation of these Terms or your use of the Services.
","template":"normal","id":"4f821da6-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Governing Law","text":"This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and [[channelParentName]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
","template":"normal","id":"5a71a01c-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Ownership","text":"[[channelParentName]] and its suppliers are the sole owners of all the intellectual property, and in particular, the copyright, trademarks, trade secrets, database and patents in the Services. [[channelParentName]] shall retain all ownership in and to the Services, and subject to the Terms, all data transferred or received through the Services.
","template":"normal","id":"bb2db18a-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Severability","text":"If any part of these Terms is found to be void, invalid, unlawful or unenforceable then that provision or part thereof will be deemed to be severed from these Terms and the remaining terms and provisions of these Terms will remain in force and constitute the Agreement between you and [[channelParentName]].
","template":"normal","id":"ec7b4f87-1aab-11e8-9d72-027c1eb7ac53"}],"template":"legal"},"15":{"children":[],"name":"User Data Deletion","unique_name":"data-deletion-policy","menu_hidden":false,"id":"b659f847-8dc9-44d0-ba26-74e048b963f7","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"User Data Deletion","description":"This User Data Deletion Policy outlines the types of information we collect, how we use and share it, and the steps you can take to modify or delete your data.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Data Deletion Policy","text":"At Travello, we are committed to protecting your privacy and providing transparency about how your data is handled. If you wish to delete your Travello account and permanently remove your personal data from our systems, you can do so by following the steps below.
","template":"normal","id":"fe4bee9c-80f7-4c79-a542-d20dce9c10b1"},{"title":"How to Delete Your Account and Personal Data","text":"You can request to delete your Travello account and associated personal data directly through the Travello app by following these steps:
\r\n\r\nOnce you confirm the deletion, your account and all associated personal information will be permanently removed from our systems. This includes any content you have shared, messages, and other data stored within Travello.
","template":"normal","id":"a588601c-79ec-4b35-8015-3ae8744ed5d4"},{"title":"\u26a0 Important:","text":"If you experience any issues deleting your account through the app or require further assistance, you may submit a data deletion request by contacting us at:
\r\n\r\nEmail: support@travelloapp.com
\r\n\r\nIn your request, please include:
\r\n\r\nWe will process your request within 2 business days and send a confirmation once your data has been deleted.
","template":"normal","id":"d92f3777-0390-452c-9cb6-bf2a91b52d97"}],"template":"legal"}},"name":"Company","unique_name":"company","id":"78d756f3-d81d-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"active":false},"seo_data":{"image":""},"modules":[],"template":"standard"},"landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Campervan Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Campervan Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Transaction Fees","text":"All card transactions will incur a transaction fee of 1.7% + 30 cents. The transaction/ card fee we charge is non-refundable on cancellation
","template":"normal","id":"8cb0ddc3-7d15-4943-a652-714c878e64f5"},{"title":"Campervan Hire Rewards","text":"You will receive a $50 experience voucher for campervan bookings. A minimum spend of $350 applies to each experience voucher.
\r\n\r\n
\r\nNo cashback codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\n
The vouchers are valid 3 months from booking date.
","template":"normal","id":"5bb5e722-5fe5-4d56-a5ec-b7040ca547a9"},{"title":"Cancellation Terms","text":"All cancellations will incur a $50 admin fee from Backpacker Deals / Travello.
\r\nAll deposits are used to secure your vehicle, there for they are non refundable.
\r\nAll Customers are required to acknowledge cancellation terms upon cancelling their bookings.
Hirers of these vehicles must be at least 18 years of age and hold a valid open driver’s license. The hirer is subject to the general terms and conditions outlined on each of our supplier's websites.
","template":"normal","id":"272e0c6d-fb8c-410d-86d8-a3b69b753f07"},{"title":"Campervan Operator Cancellation Terms:","text":"Apollo, Cheapa & Hippie
\r\n\r\nMaui, Britz & Mighty
\r\n\r\nLet’s Go Motorhomes
\r\n\r\nCruisin Motorhomes & Go Cheap Campervans
\r\n\r\nSpaceships Rentals
\r\n\r\nCamperman Australia
\r\n\r\nAwesome Campers
\r\n\r\nAutosleepers
\r\n\r\nTravellers Autobarn
\r\n\r\nJucy & Star RV
\r\n\r\nCampervan Village
\r\n\r\nAdventure Rentals
\r\n\r\nLucky Rentals & Happy Campers
\r\n\r\nSunta Campers
\r\n\r\nHome on the Road
\r\n\r\nBy completing an "on request" booking, you accept that payment and confirmation of the vehicle will be completed upon confirmation of availability from the vehicle supplier. You also accept that "on request" bookings adhere to the cancellation conditions outlined above.
","template":"normal","id":"ae789b96-1788-4d9a-90fa-8294dfcd4b66"},{"title":"Website and Rate Conditions","text":"Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
Rates and conditions quoted on the Backpacker Deals/Travello website and/or documentation are subject to change without notice. Booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment.
","template":"normal","id":"d65294b2-091c-406d-bd46-3676eff939b7"}],"template":"legal"},"15":{"children":[],"name":"User Data Deletion","unique_name":"data-deletion-policy","menu_hidden":false,"id":"b659f847-8dc9-44d0-ba26-74e048b963f7","parent":{"children":{"1":{"children":[],"name":"About Us","unique_name":"about-us","menu_hidden":false,"id":"543854db-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"About Us | Meet the Team","description":"[[channelParentName]] is committed to helping you book memorable travel experiences at an affordable price. We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence."},"modules":[{"title":"[[channelParentName]] is...","text":"[[channelParentName]] in partnership with Travello is committed to helping you book memorable travel experiences at an affordable price.
\r\n\r\n\r\n\r\n
With so many options, how do you choose the right scuba dive excursion for spotting turtles on the Great Barrier Reef? And what’s the best way to travel to the Red Centre and watch the orange sunrise at Uluru? We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence.
\r\n\r\n\r\n\r\n
We're dedicated to finding extraordinary tours from around the world. We do this by building relationships with local tour operators who share our values. We learn about each tour and ensure that all of our partners are passionate about offering unique experiences while being aware of their impact on the environment.
\r\n\r\n\r\n\r\n
Once we partner with a travel company, we provide the tools to give you the confidence to book the right tour—especially when it comes to last-minute decisions. When you book with us, you can expect excellent customer service, live availability, and instant confirmation. You can live chat with us on the website or give us a call if you require more information about a tour!
\r\n\r\n\r\n\r\n
Who will you be speaking with? We are a team of travellers who come from different parts of the world. We are passionate about providing expert travel knowledge so that you can explore the world and have an unforgettable adventure.
\r\n\r\n\r\n\r\n
Our vision is to bring even more incredible experiences from every continent directly to you—search less, travel more.
\r\n\r\n\r\n\r\n
Check out what we have to offer!
","template":"normal","id":"6125e6a0-d81f-11e5-8a00-00259060cee8"}],"template":"standard"},"2":{"children":[],"name":"Terms and Conditions","unique_name":"terms-and-conditions","menu_hidden":false,"id":"e019f473-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Terms and Conditions - [[channelName]]","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein."},"modules":[{"title":"Website Disclaimer","text":"Welcome to our website. [[channelParentUrl]] is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
\r\n\r\nThe information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.
\r\n\r\n[[channelParentUrl]] does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs
\r\n\r\nIn addition, [[channelParentUrl]] shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.
\r\n\r\nThrough this website, you may be able to link to other websites which are not under the control of [[channelParentUrl]].We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
\r\n\r\nEvery effort is made to keep the website up and running smoothly. However, [[channelParentUrl]] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
","template":"normal","id":"f4bafb36-d81f-11e5-8a00-00259060cee8"},{"title":"Copyright Notice","text":"This website and its contents are the copyright of [[channelParentUrl]] - © Travello Pty Ltd. All rights reserved.
\r\n\r\nAny redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
\r\n• You may print or download contents to a local hard disk extracts for your personal and non-commercial use only
\r\n• You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
\r\n\r\n","template":"normal","id":"fc62cfe5-d81f-11e5-8a00-00259060cee8"},{"title":"PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE","text":"
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern [[channelParentUrl]]’s relationship with you in relation to your use of this website.
\r\n\r\n\r\n\r\n
By using this website, you signify your acceptance of these terms and conditions of use.
\r\n\r\n
\r\nFor the purposes of these terms and conditions:
","template":"normal","id":"a0700881-9fcd-11e6-b69d-00259060cee8"},{"title":"Amendment of terms","text":"
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and [[channelParentUrl]]’s rights and obligations to each other.
\r\n\r\n","template":"normal","id":"fce2f46e-9fcd-11e6-b69d-00259060cee8"},{"title":"Limitation of liability","text":"
It is an essential pre-condition to you using our website that you agree and accept that [[channelParentUrl]] is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
\r\n\r\n\r\n\r\n
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.
","template":"normal","id":"149b0b34-9fce-11e6-b69d-00259060cee8"},{"title":"Competition and Consumer Act","text":"For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), [[channelParentUrl]]’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
\r\n\r\n\r\n\r\n
You must be over 18 years of age to use this website and to purchase any goods or services.
\r\n\r\n","template":"normal","id":"2a575528-9fce-11e6-b69d-00259060cee8"},{"title":"Delivery and refunds","text":"
Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Cover with Purchased ‘Flexibility Upgrade’
\r\n\r\n
\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for the following unforeseen reasons:
serious illness/injury (including COVID-19), certain
\r\npre-existing medical conditions and pregnancy complications, serious illness/injury/death of a close relative, direct involvement in a transport accident, adverse weather,
\r\nnatural disaster, accidental damage/burglary to your home, workplace redundancy, jury service, mandated quarantine.
For ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\n
\r\n
\r\nCustomers will be notified of any declined refund requests with specific reasoning. Cover under Flexibility Upgrade is not provided for change of mind, booking errors, or no-shows to tours.
\r\nPlease see the Cancellation Insurance Product Disclosure Statement for details.
\r\n\r\n
\r\n\r\n
\r\n\r\n
Pre-Existing Medical Conditions
\r\n\r\nPlease consider your medical history carefully. This policy provides cover for unexpected sudden illnesses or serious injuries.
\r\n\r\nWe automatically include cover for specific pre-existing medical conditions (listed below), subject to the following:
\r\n\r\n\r\n\r\n
Timeframes are in relation to the date of issue of the policy. If you have a pre-existing medical condition not included in this list, then it’s not covered. We won’t pay for any claims where that medical condition is a contributing factor. This definition applies to you, your travelling party, a close relative or any other person named on the Certificate of Insurance.
\r\n\r\nOur definition of pre-existing medical condition is, in the 12 months before buying the policy:
\r\n\r\n\r\n\r\n
The following medical conditions are automatically covered under this policy.
\r\n\r\n
\r\n* Diabetes (Type I and Type II), hypertension, hypercholesterolaemia and hyperlipidaemia are risk factors for cardiovascular disease. If you have a history of cardiovascular disease, and it’s a pre-existing medical condition, cover for these conditions is also excluded.
\r\nClaims for any pre-existing medical condition not listed above as an automatically covered pre-existing condition are excluded under this policy.
\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
","template":"normal","id":"81be83eb-9fce-11e6-b69d-00259060cee8"},{"title":"Links to other website","text":"We may from time to time provide on our website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between [[channelParentUrl]] and the owners of those websites. [[channelParentUrl]] takes no responsibility for any of the content found on the linked websites.
\r\n\r\n\r\n\r\n
[[channelParentUrl]]’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
\r\n\r\n","template":"normal","id":"8ee78ea5-9fce-11e6-b69d-00259060cee8"},{"title":"Disclaimer","text":"
To the fullest extent permitted by law, [[channelParentUrl]] absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. [[channelParentUrl]] gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
\r\n\r\n\r\n\r\n
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
It is your sole responsibility and not the responsibility of [[channelParentUrl]] to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
\r\n\r\n","template":"normal","id":"9ea7ba86-9fce-11e6-b69d-00259060cee8"},{"title":"Your privacy","text":"
At [[channelParentUrl]], we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. [[channelParentUrl]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
\r\n\r\n\r\n\r\n
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. [[channelParentUrl]]’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
\r\n\r\n","template":"normal","id":"b105bffc-9fce-11e6-b69d-00259060cee8"},{"title":"Third party","text":"
[[channelParentUrl]] does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
\r\n\r\n","template":"normal","id":"bd5d7737-9fce-11e6-b69d-00259060cee8"},{"title":"Disclose your information","text":"
[[channelParentUrl]] may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of [[channelParentUrl]], its customers or third parties.
\r\n\r\n","template":"normal","id":"c96d0f12-9fce-11e6-b69d-00259060cee8"},{"title":"Exclusion of Competitors","text":"
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of [[channelParentUrl]]. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
","template":"normal","id":"df95117d-9fce-11e6-b69d-00259060cee8"},{"title":"Copyright, Trademark and Restrictions of use","text":"This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
\r\n\r\n\r\n\r\n
We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
\r\n\r\n\r\n\r\n
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
\r\n\r\n\r\n\r\n
All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.
\r\n\r\n\r\n\r\n
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
\r\n\r\n","template":"normal","id":"f7da7027-9fce-11e6-b69d-00259060cee8"},{"title":"Promotion Codes & Vouchers","text":"
FLASH50 SMS Sale
\r\n\r\nThe FLASH50 SMS sale is only available for use on the 4 Day Fiji tour. It is available from Friday 17th May until 11.59pm on Sunday 19th May.
\r\n\r\nWorking Holidayer
\r\n\r\nThe Greyhound x Backpacker Deals Working Holiday Maker $200 voucher expires on 31 December 2023.
\r\n\r\nCampervan Hire Rewards
\r\n\r\nYou will receive $50 rewards code for campervan bookings. This code is valid for 3 months. There is a minimum spend of $350.
\r\n\r\nNo cashback codes, welcome codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\nReferrals
\r\n\r\nReferral codes are a one-time referral. You will not get duplicate codes for multiple referrals.
\r\n\r\nPromotion Codes
\r\n\r\nAll Promotion codes and vouchers can be cancelled, amended, or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello. Misuse or fraudulent use of codes will result in cancellation.
\r\n\r\nAll vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit. Promo codes are also not valid to be used in conjunction with any other offers, promotions or campaigns, and only one voucher can be applied per order.
\r\n\r\n\r\n\r\n
Our 'Cashback' rewards program works where you will receive credits for 10% of your booking value to your app account. On initial booking, you will be invited to download the app & they will be applied once logged in, or if already on the app they will be displayed when verifying the cashback email. Redemption can be made by applying a maximum of $50 per order with no minimum spend. There is no expiry on the credits in the app. More information on how to earn credits/points can be found in the 'Rewards' tab in the app.
\r\n\r\nAlternatively, we can provide a discount coupon if an app download is not preferred. This coupon is UP TO 10% of the value of your booking, in the currency of payment. This one time use coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website. The maximum cashback coupon that you will be rewarded is $150 in the currency that you booked your tour in ($1500 tour value) for day tours or $200 in the currency you booked your tour in ($2000 tour value) for multi-day tours. Coupons are valid for 12 months and the following minimum spends apply (value: min spend):
\r\n10: 100, 15: 105, 20: 140, 30: 210, 40: 320, 50: 400, 60: 420, 70: 490, 80: 560, 90: 630, 100: 700, 110: 770, 120: 840, 130: 910, 140: 980, 150: 1050, 200: 1400
Cashback rewards in any form are NOT valid on any motorhome or campervan hire. You can not use cashback on a transport option (car/campervan).
\r\nCashback rewards in any form are to be used for future bookings on new products only. They cannot be used to re-book an existing purchase or make multiple purchases on the same product. You can only use the cashback code or credit with the same email that was used on the previous purchase to be valid.
\r\n\r\n
Any review or feedback discount codes will have a minimum order spend of $100.
\r\n\r\nEast Coast Australia tours are eligible for a $50 voucher pass to use. These codes are valid for 12 months.
\r\n\r\n\r\n\r\n
Welcome Code
\r\n\r\nThe welcome $15 code is only to be used on a tour or experience. This code is not available to be used on campervan bookings.
","template":"normal","id":"d3e3fdc7-27e4-11ec-81db-42010a00f105"},{"title":"Whole Agreement","text":"These terms and conditions represent the whole agreement between you and [[channelParentUrl]] concerning your use and access to [[channelParentUrl]]’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
","template":"normal","id":"07ff5639-9fcf-11e6-b69d-00259060cee8"},{"title":"Exclusion of unenforceable terms","text":"Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
","template":"normal","id":"2619b03a-9fcf-11e6-b69d-00259060cee8"},{"title":"Jurisdiction","text":"This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and [[channelParentUrl]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
\r\n\r\n","template":"normal","id":"37ce7549-9fcf-11e6-b69d-00259060cee8"},{"title":"Visitor use of website","text":"
[[channelParentUrl]] cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.
\r\n\r\n","template":"normal","id":"4fc333df-9fcf-11e6-b69d-00259060cee8"},{"title":"Last Minute Deals & Top Deals","text":"
Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded.
\r\nBookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal.
\r\nLast Minute Deals/Top Deals cannot be sold or transferred to another traveller.
\r\n[[channelParentName]] has the right to remove a Last Minute Deal/Top Deal at any time and for any reason.
\r\nLast Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal.
\r\nLast Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal.
\r\nLimitations to spaces and booking dates may apply.
To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.
\r\n\r\nThe winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.
\r\n\r\nBy posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.
\r\n\r\nTHE PRIZE
\r\n\r\nThe winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.
\r\n\r\nELIGIBILITY
\r\n\r\nThis draw is open worldwide to all customers of Backpacker Deals & Travello.
\r\n\r\nTo be eligible for this draw, customers must meet the following eligibility requirements:
\r\n\r\nDoing so will automatically enter customers into the draw win.
\r\n\r\nOnly one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.
\r\n\r\nDRAW
\r\n\r\nSome products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.
\r\n
\r\nVouchers can only be redeemed for tours in the same currency as purchased.
The winner will receive:
\r\n\r\nTwo (2) passes for each of the following activities:
\r\n\r\n\tJumping Crocodile Tour from Darwin by Autopia Tours
\r\n\t\tCage of Death Experience at Crocosaurus Cove
\r\n\t\tGolden Eye Sunset Jet Ski Tour with 00Seven
\r\n\t\tA $500 Flight Credit for one to assist with travel expenses.
\r\n\tPrizes are non-transferable and cannot be redeemed for cash. Flight credit is subject to availability and may come with additional terms set by the flight provider.
\r\n\r\nTo be eligible for the competition, participants must:
\r\n\r\nVisit the giveaway landing page linked on Backpacker Deals or Travello platforms.
\r\n\tEnter their details, including a valid email address and first name, into the entry form provided on the landing page.
\r\n\tAgree to the competition’s terms and conditions and Partner Terms & Conditions by clicking the relevant acknowledgment box.
\r\n\tThe giveaway begins on February 8th, 2025, and ends at 11:59 PM (AEDT) on March 22nd, 2025. All entries must be submitted within this period to be considered valid.
\r\n\r\nImportant Notes:
\r\n\r\nThis is the Privacy Policy of Travello Pty Ltd, with registered offices at 321 Brunswick St, Fortitude Valley QLD 4006, Australia with ABN 80 600 440 953 (hereinafter “[[channelParentName]]”, “us”, “our” or “we”) and is available via www.backpackerdeals.com (hereinafter: the Website ).
","template":"normal","id":"e5a03b50-dd18-11e5-8a00-00259060cee8"},{"title":"General Terms","text":"This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Website and payment services.
\r\n\r\n[[channelParentName]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
\r\n\r\n[[channelParentName]] declares to abide by the European General Data Protection Regulation 2016/679 of 27 April 2016 with this Privacy Policy.
\r\n\r\n[[channelParentName]] takes responsibility for the processing of your personal data as a data controller.
","template":"normal","id":"f8f60cde-dd18-11e5-8a00-00259060cee8"},{"title":"Data that we collect about you","text":"Personal data means any information that can identify a natural person or any information that can link to an identifiable natural person. Personal data does not include information that is anonymised and where no natural person can be identified.
\r\n\r\nPersonal data that we collect about you:
\r\n\r\nBackpacker Deal can obtain personal data through different means:
\r\n\r\n[[channelParentName]] rely on the following basis for the legal processing of your personal data:
\r\n\r\n[[channelParentName]] shall only use the data collected about you solely for the following purposes:
\r\n\r\nYou are not required to provide [[channelParentName]] with your personal data, however, we may not be able to deliver services to you if you refuse to provide personal data.
\r\n\r\nWhere you provide us with consent to process your personal data, you have the right to withdraw this consent at any time. If you wish to withdraw consent please see the section entitled ‘Your rights’ for more information.
\r\n\r\nAutomated decisions and profiling
\r\n\r\nWe do not process your personal data to create a profile of you and you shall not be subjected to automated decisions.
","template":"normal","id":"1817d568-dd19-11e5-8a00-00259060cee8"},{"title":"Data Retention","text":"We will store and process your personal data for the period necessary depending on the purposes of processing and the contractual relationship you may have with [[channelParentName]].
\r\n\r\nWe may share your data with the following categories of third parties:
\r\n\r\nWe do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
\r\n\r\nWe guarantee a similar level of protection by imposing contractual obligations to our subcontractors that are similar to this Privacy Policy.
\r\n\r\nWe share data with the following specific third parties:
\r\n\r\n[[channelParentName]] shall not be liable in any way for direct or indirect damages caused by wrongfully or improper use of the personal data by a third party.
\r\n\r\nPayment and financial data
\r\n\r\n[[channelParentName]] does not store full credit card details. [[channelParentName]] collects the last 4-digits of your credit card number and the issuing bank for fraud prevention purposes only. This data is retained by us for a maximum of 2 years only. All payments and transactions are processed by our third-party payment gateway processor Braintree and Braintree guarantees data security by various methods listed here.
\r\n\r\n\r\n\r\n
Third party external links
\r\n\r\nWe may include links to third party websites, applications, plug-ins (such as choosing to create an account by using Facebook or Google Accounts). Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. By clicking on those links you may allow third parties to collect or share data about you. We do not control these third party websites and this Privacy Policy does not cover the processing performed by them. We suggest you check the third party websites for more information about how they handle personal data.
\r\n\r\nWe do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of [[channelParentName]], our customers or third parties or if required by law.
\r\n\r\nWe may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our Website and services but not for any other use.
\r\n\r\nPublic information
\r\n\r\nPlease keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.
\r\n\r\nTransfer of ownership
\r\n\r\nPlease also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets. You will be notified of this event if it occurs and you have the right to restrict processing of your personal data and/or withdraw consent.
\r\n\r\nInternational transfers
\r\n\r\nDue to the global nature of our operations, these transfers will involve transferring your data within and outside the European Economic Area. We ensure that there is an adequate level of protection for personal data in the receiving entity.
\r\n\r\nWe may use the following methods to safeguard the transfer of data internationally:
\r\n\r\nWe have implemented an appropriate technical and organizational measures, procedures and safeguards are in place to prevent the destruction, loss, adjustment, accidental notification to a third party, removal and unauthorized access of personal data.
\r\n\r\nWe only allow access to your personal data to those employees, contractors and other third parties who have a business need to know. They only process your personal data on our instructions and are subject to a duty of confidentiality.
\r\n\r\nAll payments are processed by the third-party payment gateway Braintree and we not store full credit card details.
\r\n\r\nWe use Amazon and Norton SSL certificates to secure each and every transaction that occurs on our Website. All data collected from the customer is encrypted in transition between our website and customers’ devices.
\r\n\r\nAll our servers are secured by Amazon and we use 2-factor authentication for logging into to our platform and servers.
","template":"normal","id":"2e73a49a-dd19-11e5-8a00-00259060cee8"},{"title":"Cookies","text":"A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. The information stored through these cookies can only be read by [[channelParentName]] and only for the duration of your visit to the Website. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
\r\n\r\nWhen you use the Website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third party websites for more information about their cookies and how to manage them.
","template":"normal","id":"39158960-dd19-11e5-8a00-00259060cee8"},{"title":"Your rights","text":"Under the General Data Protection Regulation, data subjects within the European Economic Area are entitled to the following rights:
\r\n\r\nWe extend the above rights to data subjects outside of the EEA, and we also adhere to the rights of the user under the Privacy Act 1988 and the Australian Privacy Principles.
\r\n\r\nIf you wish to exercise any of your rights, please contact us by sending mail to:
\r\n\r\nPrivacy Office
\r\nTravello Pty Ltd
\r\n2/121 Newmarket Road
\r\nWindsor
\r\nQLD 4030
\r\nAustralia
\r\n1300 358 071
Or electronically to marketing@backpackerdeals.com
\r\n\r\nPlease note that you will be requested to provide specific identification information in order to verify your identity before your request can be processed. This is a security measure that we have implemented to ensure that there is no unauthorized access to personal data by third parties.
\r\n\r\nWe are committed to providing you with a response to your request within 30 days. However, if there are delays in providing you with your request, we will notify you of the delay, the reason for the delay and extend our response time.
\r\n\r\nRight to make a complaint.
\r\n\r\nYou have the right to make a complaint anytime to:
\r\n\r\nWe may update this Privacy Policy from time to time to incorporate new rules or guidance issued under the General Data Protection Regulation. We will always notify you of the changes and ensure that the most recent Privacy Policy will be available to you.
\r\n\r\nIf you have any questions regarding this Privacy Policy or you wish to exercise your rights, please contact the Privacy Office as per the section entitled ‘Your rights’.
\r\n\r\nFor all other enquiries please contact info@backpackerdeals.com
\r\n
Effective: 25th May 2018
","template":"normal","id":"574b6543-dd19-11e5-8a00-00259060cee8"}],"template":"legal"},"5":{"children":[],"name":"Cancellation Policy","unique_name":"refund-policy","menu_hidden":false,"id":"1fd0a77a-d820-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Cancellation Policy - Quick Resolution & Simplified Refund Process | Backpacker Deals","description":"Cancellation policies vary from tour operator to tour operator and we will adhere to the policies defined by them - please read individual tour operator refund policy to claim refunds. 100% refund if the activity or service is cancelled for any reason by the Advertiser, including due to weather, equipment failure or otherwise."},"modules":[{"title":"Delivery and Refunds","text":"Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Refunds with Purchased ‘Flexibility Upgrade’
\r\n\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for claims arising from: Illness/Injury (including Covid), Adverse Weather, Workplace Redundancy, Jury Service, Emergency Services Recall and more.
\r\n\r\nFor ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\nAll cancellation requests will be required to provide the necessary evidence as per the information received post booking. Any declined requests will be notified with reasoning for customer review. Flexibility Upgrade is not valid for change of mind, booking errors, or no-shows to tours.
\r\n\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
\r\nThese Terms of Use ("Terms") apply to all Members to this website. We may modify and update these Terms at any time, without notice. You need to ensure you review the Terms from time to time. By using our website and services, you agree to be bound by these Terms as well as any and all general Terms and Conditions posted on our website from time to time. If you do not accept these Terms, we cannot accept your registration and you cannot use our website.
","template":"normal","id":"0a4bd1d4-2bf0-11e6-851d-00259060cee8"},{"title":"DEFINITIONS","text":""Advertiser" means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website.
\r\n\r\n"Content" means any and all material, links, words, images including but not limited to any goods and services the advertiser or subscriber submits, advertises or links to the website.
\r\n\r\n"Services" includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser
\r\n\r\n"the website" means [[channelParentUrl]].
\r\n\r\n"We", "our" and "us" means [[channelParentUrl]] owned and operated by Travello Pty Ltd a registered company in Australia.
\r\n\r\n"You" means the Member using the Services and by doing so, agree to these Terms
","template":"normal","id":"2a9984b6-2bf0-11e6-851d-00259060cee8"},{"title":"MEMBERSHIP","text":"You must register and set up an account in order to sign up toour website to access the Services. You need to first fill in your registration details that are required in the online form to gain access. You must also be 18 years of age or older to use the website and purchase any Services.
","template":"normal","id":"3ff0ffbd-2bf0-11e6-851d-00259060cee8"},{"title":"AGREEMENT FOR MEMBERSHIP","text":"WE MAY TERMINATE YOUR MEMBERSHIP AND ACCOUNT AT ANY TIME: We have the right to terminate your Membership for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.
\r\n\r\nWe may also cancel your Membership and terminate your use and access to the website if we receive complaints that you are misusing, abusing or otherwise violating these Terms or general good faith use of our services.
\r\n\r\nUpon such termination, regardless of the reasons, your right to use the website immediately ceases and you acknowledge and agree we may immediately deactivate or delete your account and all related information and files. We may also bar you from any further access to our website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. We are in no way responsible for providing a refund for any Services as a result of any breach of these Terms, illegal activity or otherwise.
","template":"normal","id":"6409a241-2bf0-11e6-851d-00259060cee8"},{"title":"MODIFICATION OF WEBSITE AND CONTENT","text":"We reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website.In particular, if we believe the Content to be inappropriate, potentially breach regulations, receive complaints or for any other reason and in our reasonable discretion, we may remove or modify Content at any time without notice. We shall not be liable to you or any third party for any modification when it is required.
\r\n\r\nWe reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.
\r\n\r\nWe make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will use our best endeavors to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will endeavor to notify you if the website becomes unavailable for any lengthy and unusual time period.
\r\n\r\nYou agree and acknowledge that the website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage.
\r\n\r\nYou agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.
","template":"normal","id":"709688cc-2bf0-11e6-851d-00259060cee8"},{"title":"LIABILITY","text":"You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website, the Content, the Servicesor any information contained on the website or linked to it. This includes but is not limited to any loss, personal injury, death, loss of profits, revenue, salary, reliance on the information on the website, access to or inability to use the website.You acknowledge, agree and undertake that you shall be the legally responsible party for any conduct and contact by you in respect of any legal proceedings and you agree and undertake to indemnify us and keep us at all times fully indemnified from and against any claims, demands, costs, damages or awards whatsoever arising directly or indirectly as a result of any conduct and contact by you in using our website services, including but not limited to any third party claims.
\r\n\r\nIn any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Services you purchased.
\r\n\r\nOur failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
\r\n\r\nWe are acting as a facilitator only and are not responsible for any loss, damage or issues you may have with an Advertiser and cannot be held responsible for any direct or indirect loss you may suffer as a result of yourpurchase and use of their Services.
","template":"normal","id":"7d3f5529-2bf0-11e6-851d-00259060cee8"},{"title":"INTELLECTUAL PROPERTY","text":"All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of backpackerdeals.com.
\r\n\r\nAll other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name or any of our Advertisers.
\r\n\r\nYou are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
","template":"normal","id":"8a32fd61-2bf0-11e6-851d-00259060cee8"},{"title":"GOVERNING LAW","text":"These Terms are governed by the laws of Victoria, Australia which are in force from time to time and both you and we agree to submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia for determining any dispute concerning these Terms.
","template":"normal","id":"987ea6ef-2bf0-11e6-851d-00259060cee8"}],"template":"legal"},"8":{"children":[],"name":"Chat Terms and Conditions","unique_name":"chatterms","menu_hidden":false,"id":"0a838ce9-1aa8-11e8-9d72-027c1eb7ac53","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Chat Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Introduction","text":"These Chat Terms and Conditions of Use (“Terms”) should be read in conjunction with our General Terms and Conditions of Use, our Privacy Policy, and our Members Terms of Use.
\r\n\r\n\r\n\r\n
These Terms apply to your use of the Travello Pty Ltd (“[[channelParentName]]”) online chat services (“Services”), available on the [[channelParentName]] website (“Website”). This includes but is not limited to your interaction with the [[channelParentName]] Support Team and your general use of the Services. If you do not agree to these Terms you must exit the Website.
\r\n\r\n\r\n\r\n
By accessing or using the Services you agree to be bound by these Terms, and any updates to the Terms, which [[channelParentName]] may implement at any time.
","template":"normal","id":"f88fc23e-1aa9-11e8-9d72-027c1eb7ac53"},{"title":"General Conditions of Use","text":"As part of its services, [[channelParentName]] offers an online chat service operated by the [[channelParentName]] Support Team. When using the Services, you must not:
\r\n\r\nYou must be at least 18 years old to use the Services.
","template":"normal","id":"61a370ed-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Personal Information","text":"The [[channelParentName]] Support Team may, from time to time, ask for your personal details including your contact number, email address, and first name. By giving your information to the [[channelParentName]] Support Team you agree to be contacted via email or phone. You also agree to be contacted via text message or WhatsApp if necessary.
\r\n\r\n[[channelParentName]] may store your personal information in a private database. The collection of personal information is governed by our Privacy Policy.
","template":"normal","id":"7400ec12-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Termination","text":"[[channelParentName]] reserves the right to terminate your use of the Services at any time and for any reason.
\r\n\r\n[[channelParentName]] reserves the right to refrain from communicating with any chat users who breach these Terms.
","template":"normal","id":"83c59021-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Limitation of Liability","text":"As part of its Services, [[channelParentName]] may, from time to time, provide advice and information to you, for example, about our tours, itineraries, travel dates and/or travel times. It is your responsibility to ensure the information provided to you is relevant to your travel dates, times, and itineraries.
\r\n\r\n[[channelParentName]] will not be liable for any loss, whether monetary or otherwise, which may result from any information or advice provided to you when using the Services.
\r\n\r\n[[channelParentName]] does not make any warranty as to the accuracy or correctness of the information that may be provided to you while using the Services.
","template":"normal","id":"93986bb9-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Availability of Services","text":"The Services may be unavailable from time to time.
\r\n\r\nThe Services may, from time to time, be interrupted, including for maintenance, repairs, upgrades, or network failures.
\r\n\r\nEvents beyond our control may affect our Services, such as events in nature and other force majeure events.
","template":"normal","id":"ce8364a1-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Automatically Collected Information","text":"[[channelParentName]] uses a third-party chat service (Zopim). The Zopim chat services automatically collect non-personal information, including city location, IP addresses, computer platform, and browser platform. By using the Services, you agree that this information will be accessible by the [[channelParentName]] Support Team.
","template":"normal","id":"1bd9a9b7-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Indemnification","text":"You agree to defend, indemnify, and hold harmless [[channelParentName]], its affiliates, and licensors and their respective officers, directors, employees, contractors, agents and suppliers from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) resulting from your violation of these Terms or your use of the Services.
","template":"normal","id":"4f821da6-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Governing Law","text":"This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and [[channelParentName]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
","template":"normal","id":"5a71a01c-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Ownership","text":"[[channelParentName]] and its suppliers are the sole owners of all the intellectual property, and in particular, the copyright, trademarks, trade secrets, database and patents in the Services. [[channelParentName]] shall retain all ownership in and to the Services, and subject to the Terms, all data transferred or received through the Services.
","template":"normal","id":"bb2db18a-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Severability","text":"If any part of these Terms is found to be void, invalid, unlawful or unenforceable then that provision or part thereof will be deemed to be severed from these Terms and the remaining terms and provisions of these Terms will remain in force and constitute the Agreement between you and [[channelParentName]].
","template":"normal","id":"ec7b4f87-1aab-11e8-9d72-027c1eb7ac53"}],"template":"legal"},"14":{"children":[],"name":"Campervans Terms and Conditions","unique_name":"campervan-terms-and-conditions","menu_hidden":false,"id":"0db40a53-f093-4ae2-a177-ed04d732127f","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Campervan Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Campervan Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Transaction Fees","text":"All card transactions will incur a transaction fee of 1.7% + 30 cents. The transaction/ card fee we charge is non-refundable on cancellation
","template":"normal","id":"8cb0ddc3-7d15-4943-a652-714c878e64f5"},{"title":"Campervan Hire Rewards","text":"You will receive a $50 experience voucher for campervan bookings. A minimum spend of $350 applies to each experience voucher.
\r\n\r\n
\r\nNo cashback codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\n
The vouchers are valid 3 months from booking date.
","template":"normal","id":"5bb5e722-5fe5-4d56-a5ec-b7040ca547a9"},{"title":"Cancellation Terms","text":"All cancellations will incur a $50 admin fee from Backpacker Deals / Travello.
\r\nAll deposits are used to secure your vehicle, there for they are non refundable.
\r\nAll Customers are required to acknowledge cancellation terms upon cancelling their bookings.
Hirers of these vehicles must be at least 18 years of age and hold a valid open driver’s license. The hirer is subject to the general terms and conditions outlined on each of our supplier's websites.
","template":"normal","id":"272e0c6d-fb8c-410d-86d8-a3b69b753f07"},{"title":"Campervan Operator Cancellation Terms:","text":"Apollo, Cheapa & Hippie
\r\n\r\nMaui, Britz & Mighty
\r\n\r\nLet’s Go Motorhomes
\r\n\r\nCruisin Motorhomes & Go Cheap Campervans
\r\n\r\nSpaceships Rentals
\r\n\r\nCamperman Australia
\r\n\r\nAwesome Campers
\r\n\r\nAutosleepers
\r\n\r\nTravellers Autobarn
\r\n\r\nJucy & Star RV
\r\n\r\nCampervan Village
\r\n\r\nAdventure Rentals
\r\n\r\nLucky Rentals & Happy Campers
\r\n\r\nSunta Campers
\r\n\r\nHome on the Road
\r\n\r\nBy completing an "on request" booking, you accept that payment and confirmation of the vehicle will be completed upon confirmation of availability from the vehicle supplier. You also accept that "on request" bookings adhere to the cancellation conditions outlined above.
","template":"normal","id":"ae789b96-1788-4d9a-90fa-8294dfcd4b66"},{"title":"Website and Rate Conditions","text":"Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
Rates and conditions quoted on the Backpacker Deals/Travello website and/or documentation are subject to change without notice. Booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment.
","template":"normal","id":"d65294b2-091c-406d-bd46-3676eff939b7"}],"template":"legal"}},"name":"Company","unique_name":"company","id":"78d756f3-d81d-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"active":false},"seo_data":{"image":""},"modules":[],"template":"standard"},"landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"User Data Deletion","description":"This User Data Deletion Policy outlines the types of information we collect, how we use and share it, and the steps you can take to modify or delete your data.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Data Deletion Policy","text":"At Travello, we are committed to protecting your privacy and providing transparency about how your data is handled. If you wish to delete your Travello account and permanently remove your personal data from our systems, you can do so by following the steps below.
","template":"normal","id":"fe4bee9c-80f7-4c79-a542-d20dce9c10b1"},{"title":"How to Delete Your Account and Personal Data","text":"You can request to delete your Travello account and associated personal data directly through the Travello app by following these steps:
\r\n\r\nOnce you confirm the deletion, your account and all associated personal information will be permanently removed from our systems. This includes any content you have shared, messages, and other data stored within Travello.
","template":"normal","id":"a588601c-79ec-4b35-8015-3ae8744ed5d4"},{"title":"\u26a0 Important:","text":"If you experience any issues deleting your account through the app or require further assistance, you may submit a data deletion request by contacting us at:
\r\n\r\nEmail: support@travelloapp.com
\r\n\r\nIn your request, please include:
\r\n\r\nWe will process your request within 2 business days and send a confirmation once your data has been deleted.
","template":"normal","id":"d92f3777-0390-452c-9cb6-bf2a91b52d97"}],"template":"legal"}},"contentRaw":{"children":[],"name":"Members Terms of Use","unique_name":"members-terms-of-use","menu_hidden":false,"id":"29c9559b-d820-11e5-8a00-00259060cee8","parent":{"children":{"1":{"children":[],"name":"About Us","unique_name":"about-us","menu_hidden":false,"id":"543854db-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"About Us | Meet the Team","description":"[[channelParentName]] is committed to helping you book memorable travel experiences at an affordable price. We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence."},"modules":[{"title":"[[channelParentName]] is...","text":"[[channelParentName]] in partnership with Travello is committed to helping you book memorable travel experiences at an affordable price.
\r\n\r\n\r\n\r\n
With so many options, how do you choose the right scuba dive excursion for spotting turtles on the Great Barrier Reef? And what’s the best way to travel to the Red Centre and watch the orange sunrise at Uluru? We carefully select the best travel experiences to feature on [[channelParentName]] in order for you to book with confidence.
\r\n\r\n\r\n\r\n
We're dedicated to finding extraordinary tours from around the world. We do this by building relationships with local tour operators who share our values. We learn about each tour and ensure that all of our partners are passionate about offering unique experiences while being aware of their impact on the environment.
\r\n\r\n\r\n\r\n
Once we partner with a travel company, we provide the tools to give you the confidence to book the right tour—especially when it comes to last-minute decisions. When you book with us, you can expect excellent customer service, live availability, and instant confirmation. You can live chat with us on the website or give us a call if you require more information about a tour!
\r\n\r\n\r\n\r\n
Who will you be speaking with? We are a team of travellers who come from different parts of the world. We are passionate about providing expert travel knowledge so that you can explore the world and have an unforgettable adventure.
\r\n\r\n\r\n\r\n
Our vision is to bring even more incredible experiences from every continent directly to you—search less, travel more.
\r\n\r\n\r\n\r\n
Check out what we have to offer!
","template":"normal","id":"6125e6a0-d81f-11e5-8a00-00259060cee8"}],"template":"standard"},"2":{"children":[],"name":"Terms and Conditions","unique_name":"terms-and-conditions","menu_hidden":false,"id":"e019f473-d81f-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Terms and Conditions - [[channelName]]","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Terms and Conditions as stated herein."},"modules":[{"title":"Website Disclaimer","text":"Welcome to our website. [[channelParentUrl]] is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
\r\n\r\nThe information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.
\r\n\r\n[[channelParentUrl]] does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs
\r\n\r\nIn addition, [[channelParentUrl]] shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.
\r\n\r\nThrough this website, you may be able to link to other websites which are not under the control of [[channelParentUrl]].We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
\r\n\r\nEvery effort is made to keep the website up and running smoothly. However, [[channelParentUrl]] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
","template":"normal","id":"f4bafb36-d81f-11e5-8a00-00259060cee8"},{"title":"Copyright Notice","text":"This website and its contents are the copyright of [[channelParentUrl]] - © Travello Pty Ltd. All rights reserved.
\r\n\r\nAny redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
\r\n• You may print or download contents to a local hard disk extracts for your personal and non-commercial use only
\r\n• You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
\r\n\r\n","template":"normal","id":"fc62cfe5-d81f-11e5-8a00-00259060cee8"},{"title":"PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE","text":"
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern [[channelParentUrl]]’s relationship with you in relation to your use of this website.
\r\n\r\n\r\n\r\n
By using this website, you signify your acceptance of these terms and conditions of use.
\r\n\r\n
\r\nFor the purposes of these terms and conditions:
","template":"normal","id":"a0700881-9fcd-11e6-b69d-00259060cee8"},{"title":"Amendment of terms","text":"
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and [[channelParentUrl]]’s rights and obligations to each other.
\r\n\r\n","template":"normal","id":"fce2f46e-9fcd-11e6-b69d-00259060cee8"},{"title":"Limitation of liability","text":"
It is an essential pre-condition to you using our website that you agree and accept that [[channelParentUrl]] is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
\r\n\r\n\r\n\r\n
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.
","template":"normal","id":"149b0b34-9fce-11e6-b69d-00259060cee8"},{"title":"Competition and Consumer Act","text":"For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), [[channelParentUrl]]’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
\r\n\r\n\r\n\r\n
You must be over 18 years of age to use this website and to purchase any goods or services.
\r\n\r\n","template":"normal","id":"2a575528-9fce-11e6-b69d-00259060cee8"},{"title":"Delivery and refunds","text":"
Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Cover with Purchased ‘Flexibility Upgrade’
\r\n\r\n
\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for the following unforeseen reasons:
serious illness/injury (including COVID-19), certain
\r\npre-existing medical conditions and pregnancy complications, serious illness/injury/death of a close relative, direct involvement in a transport accident, adverse weather,
\r\nnatural disaster, accidental damage/burglary to your home, workplace redundancy, jury service, mandated quarantine.
For ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\n
\r\n
\r\nCustomers will be notified of any declined refund requests with specific reasoning. Cover under Flexibility Upgrade is not provided for change of mind, booking errors, or no-shows to tours.
\r\nPlease see the Cancellation Insurance Product Disclosure Statement for details.
\r\n\r\n
\r\n\r\n
\r\n\r\n
Pre-Existing Medical Conditions
\r\n\r\nPlease consider your medical history carefully. This policy provides cover for unexpected sudden illnesses or serious injuries.
\r\n\r\nWe automatically include cover for specific pre-existing medical conditions (listed below), subject to the following:
\r\n\r\n\r\n\r\n
Timeframes are in relation to the date of issue of the policy. If you have a pre-existing medical condition not included in this list, then it’s not covered. We won’t pay for any claims where that medical condition is a contributing factor. This definition applies to you, your travelling party, a close relative or any other person named on the Certificate of Insurance.
\r\n\r\nOur definition of pre-existing medical condition is, in the 12 months before buying the policy:
\r\n\r\n\r\n\r\n
The following medical conditions are automatically covered under this policy.
\r\n\r\n
\r\n* Diabetes (Type I and Type II), hypertension, hypercholesterolaemia and hyperlipidaemia are risk factors for cardiovascular disease. If you have a history of cardiovascular disease, and it’s a pre-existing medical condition, cover for these conditions is also excluded.
\r\nClaims for any pre-existing medical condition not listed above as an automatically covered pre-existing condition are excluded under this policy.
\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
","template":"normal","id":"81be83eb-9fce-11e6-b69d-00259060cee8"},{"title":"Links to other website","text":"We may from time to time provide on our website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between [[channelParentUrl]] and the owners of those websites. [[channelParentUrl]] takes no responsibility for any of the content found on the linked websites.
\r\n\r\n\r\n\r\n
[[channelParentUrl]]’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
\r\n\r\n","template":"normal","id":"8ee78ea5-9fce-11e6-b69d-00259060cee8"},{"title":"Disclaimer","text":"
To the fullest extent permitted by law, [[channelParentUrl]] absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. [[channelParentUrl]] gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
\r\n\r\n\r\n\r\n
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
It is your sole responsibility and not the responsibility of [[channelParentUrl]] to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
\r\n\r\n","template":"normal","id":"9ea7ba86-9fce-11e6-b69d-00259060cee8"},{"title":"Your privacy","text":"
At [[channelParentUrl]], we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. [[channelParentUrl]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
\r\n\r\n\r\n\r\n
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. [[channelParentUrl]]’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
\r\n\r\n","template":"normal","id":"b105bffc-9fce-11e6-b69d-00259060cee8"},{"title":"Third party","text":"
[[channelParentUrl]] does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
\r\n\r\n","template":"normal","id":"bd5d7737-9fce-11e6-b69d-00259060cee8"},{"title":"Disclose your information","text":"
[[channelParentUrl]] may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of [[channelParentUrl]], its customers or third parties.
\r\n\r\n","template":"normal","id":"c96d0f12-9fce-11e6-b69d-00259060cee8"},{"title":"Exclusion of Competitors","text":"
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of [[channelParentUrl]]. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
","template":"normal","id":"df95117d-9fce-11e6-b69d-00259060cee8"},{"title":"Copyright, Trademark and Restrictions of use","text":"This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
\r\n\r\n\r\n\r\n
We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
\r\n\r\n\r\n\r\n
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
\r\n\r\n\r\n\r\n
All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.
\r\n\r\n\r\n\r\n
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
\r\n\r\n","template":"normal","id":"f7da7027-9fce-11e6-b69d-00259060cee8"},{"title":"Promotion Codes & Vouchers","text":"
FLASH50 SMS Sale
\r\n\r\nThe FLASH50 SMS sale is only available for use on the 4 Day Fiji tour. It is available from Friday 17th May until 11.59pm on Sunday 19th May.
\r\n\r\nWorking Holidayer
\r\n\r\nThe Greyhound x Backpacker Deals Working Holiday Maker $200 voucher expires on 31 December 2023.
\r\n\r\nCampervan Hire Rewards
\r\n\r\nYou will receive $50 rewards code for campervan bookings. This code is valid for 3 months. There is a minimum spend of $350.
\r\n\r\nNo cashback codes, welcome codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\nReferrals
\r\n\r\nReferral codes are a one-time referral. You will not get duplicate codes for multiple referrals.
\r\n\r\nPromotion Codes
\r\n\r\nAll Promotion codes and vouchers can be cancelled, amended, or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello. Misuse or fraudulent use of codes will result in cancellation.
\r\n\r\nAll vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit. Promo codes are also not valid to be used in conjunction with any other offers, promotions or campaigns, and only one voucher can be applied per order.
\r\n\r\n\r\n\r\n
Our 'Cashback' rewards program works where you will receive credits for 10% of your booking value to your app account. On initial booking, you will be invited to download the app & they will be applied once logged in, or if already on the app they will be displayed when verifying the cashback email. Redemption can be made by applying a maximum of $50 per order with no minimum spend. There is no expiry on the credits in the app. More information on how to earn credits/points can be found in the 'Rewards' tab in the app.
\r\n\r\nAlternatively, we can provide a discount coupon if an app download is not preferred. This coupon is UP TO 10% of the value of your booking, in the currency of payment. This one time use coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website. The maximum cashback coupon that you will be rewarded is $150 in the currency that you booked your tour in ($1500 tour value) for day tours or $200 in the currency you booked your tour in ($2000 tour value) for multi-day tours. Coupons are valid for 12 months and the following minimum spends apply (value: min spend):
\r\n10: 100, 15: 105, 20: 140, 30: 210, 40: 320, 50: 400, 60: 420, 70: 490, 80: 560, 90: 630, 100: 700, 110: 770, 120: 840, 130: 910, 140: 980, 150: 1050, 200: 1400
Cashback rewards in any form are NOT valid on any motorhome or campervan hire. You can not use cashback on a transport option (car/campervan).
\r\nCashback rewards in any form are to be used for future bookings on new products only. They cannot be used to re-book an existing purchase or make multiple purchases on the same product. You can only use the cashback code or credit with the same email that was used on the previous purchase to be valid.
\r\n\r\n
Any review or feedback discount codes will have a minimum order spend of $100.
\r\n\r\nEast Coast Australia tours are eligible for a $50 voucher pass to use. These codes are valid for 12 months.
\r\n\r\n\r\n\r\n
Welcome Code
\r\n\r\nThe welcome $15 code is only to be used on a tour or experience. This code is not available to be used on campervan bookings.
","template":"normal","id":"d3e3fdc7-27e4-11ec-81db-42010a00f105"},{"title":"Whole Agreement","text":"These terms and conditions represent the whole agreement between you and [[channelParentUrl]] concerning your use and access to [[channelParentUrl]]’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
","template":"normal","id":"07ff5639-9fcf-11e6-b69d-00259060cee8"},{"title":"Exclusion of unenforceable terms","text":"Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
","template":"normal","id":"2619b03a-9fcf-11e6-b69d-00259060cee8"},{"title":"Jurisdiction","text":"This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and [[channelParentUrl]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
\r\n\r\n","template":"normal","id":"37ce7549-9fcf-11e6-b69d-00259060cee8"},{"title":"Visitor use of website","text":"
[[channelParentUrl]] cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.
\r\n\r\n","template":"normal","id":"4fc333df-9fcf-11e6-b69d-00259060cee8"},{"title":"Last Minute Deals & Top Deals","text":"
Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded.
\r\nBookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal.
\r\nLast Minute Deals/Top Deals cannot be sold or transferred to another traveller.
\r\n[[channelParentName]] has the right to remove a Last Minute Deal/Top Deal at any time and for any reason.
\r\nLast Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal.
\r\nLast Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal.
\r\nLimitations to spaces and booking dates may apply.
To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.
\r\n\r\nThe winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.
\r\n\r\nBy posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.
\r\n\r\nTHE PRIZE
\r\n\r\nThe winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.
\r\n\r\nELIGIBILITY
\r\n\r\nThis draw is open worldwide to all customers of Backpacker Deals & Travello.
\r\n\r\nTo be eligible for this draw, customers must meet the following eligibility requirements:
\r\n\r\nDoing so will automatically enter customers into the draw win.
\r\n\r\nOnly one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.
\r\n\r\nDRAW
\r\n\r\nSome products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.
\r\n
\r\nVouchers can only be redeemed for tours in the same currency as purchased.
The winner will receive:
\r\n\r\nTwo (2) passes for each of the following activities:
\r\n\r\n\tJumping Crocodile Tour from Darwin by Autopia Tours
\r\n\t\tCage of Death Experience at Crocosaurus Cove
\r\n\t\tGolden Eye Sunset Jet Ski Tour with 00Seven
\r\n\t\tA $500 Flight Credit for one to assist with travel expenses.
\r\n\tPrizes are non-transferable and cannot be redeemed for cash. Flight credit is subject to availability and may come with additional terms set by the flight provider.
\r\n\r\nTo be eligible for the competition, participants must:
\r\n\r\nVisit the giveaway landing page linked on Backpacker Deals or Travello platforms.
\r\n\tEnter their details, including a valid email address and first name, into the entry form provided on the landing page.
\r\n\tAgree to the competition’s terms and conditions and Partner Terms & Conditions by clicking the relevant acknowledgment box.
\r\n\tThe giveaway begins on February 8th, 2025, and ends at 11:59 PM (AEDT) on March 22nd, 2025. All entries must be submitted within this period to be considered valid.
\r\n\r\nImportant Notes:
\r\n\r\nThis is the Privacy Policy of Travello Pty Ltd, with registered offices at 321 Brunswick St, Fortitude Valley QLD 4006, Australia with ABN 80 600 440 953 (hereinafter “[[channelParentName]]”, “us”, “our” or “we”) and is available via www.backpackerdeals.com (hereinafter: the Website ).
","template":"normal","id":"e5a03b50-dd18-11e5-8a00-00259060cee8"},{"title":"General Terms","text":"This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Website and payment services.
\r\n\r\n[[channelParentName]] respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
\r\n\r\n[[channelParentName]] declares to abide by the European General Data Protection Regulation 2016/679 of 27 April 2016 with this Privacy Policy.
\r\n\r\n[[channelParentName]] takes responsibility for the processing of your personal data as a data controller.
","template":"normal","id":"f8f60cde-dd18-11e5-8a00-00259060cee8"},{"title":"Data that we collect about you","text":"Personal data means any information that can identify a natural person or any information that can link to an identifiable natural person. Personal data does not include information that is anonymised and where no natural person can be identified.
\r\n\r\nPersonal data that we collect about you:
\r\n\r\nBackpacker Deal can obtain personal data through different means:
\r\n\r\n[[channelParentName]] rely on the following basis for the legal processing of your personal data:
\r\n\r\n[[channelParentName]] shall only use the data collected about you solely for the following purposes:
\r\n\r\nYou are not required to provide [[channelParentName]] with your personal data, however, we may not be able to deliver services to you if you refuse to provide personal data.
\r\n\r\nWhere you provide us with consent to process your personal data, you have the right to withdraw this consent at any time. If you wish to withdraw consent please see the section entitled ‘Your rights’ for more information.
\r\n\r\nAutomated decisions and profiling
\r\n\r\nWe do not process your personal data to create a profile of you and you shall not be subjected to automated decisions.
","template":"normal","id":"1817d568-dd19-11e5-8a00-00259060cee8"},{"title":"Data Retention","text":"We will store and process your personal data for the period necessary depending on the purposes of processing and the contractual relationship you may have with [[channelParentName]].
\r\n\r\nWe may share your data with the following categories of third parties:
\r\n\r\nWe do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
\r\n\r\nWe guarantee a similar level of protection by imposing contractual obligations to our subcontractors that are similar to this Privacy Policy.
\r\n\r\nWe share data with the following specific third parties:
\r\n\r\n[[channelParentName]] shall not be liable in any way for direct or indirect damages caused by wrongfully or improper use of the personal data by a third party.
\r\n\r\nPayment and financial data
\r\n\r\n[[channelParentName]] does not store full credit card details. [[channelParentName]] collects the last 4-digits of your credit card number and the issuing bank for fraud prevention purposes only. This data is retained by us for a maximum of 2 years only. All payments and transactions are processed by our third-party payment gateway processor Braintree and Braintree guarantees data security by various methods listed here.
\r\n\r\n\r\n\r\n
Third party external links
\r\n\r\nWe may include links to third party websites, applications, plug-ins (such as choosing to create an account by using Facebook or Google Accounts). Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. By clicking on those links you may allow third parties to collect or share data about you. We do not control these third party websites and this Privacy Policy does not cover the processing performed by them. We suggest you check the third party websites for more information about how they handle personal data.
\r\n\r\nWe do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of [[channelParentName]], our customers or third parties or if required by law.
\r\n\r\nWe may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our Website and services but not for any other use.
\r\n\r\nPublic information
\r\n\r\nPlease keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.
\r\n\r\nTransfer of ownership
\r\n\r\nPlease also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets. You will be notified of this event if it occurs and you have the right to restrict processing of your personal data and/or withdraw consent.
\r\n\r\nInternational transfers
\r\n\r\nDue to the global nature of our operations, these transfers will involve transferring your data within and outside the European Economic Area. We ensure that there is an adequate level of protection for personal data in the receiving entity.
\r\n\r\nWe may use the following methods to safeguard the transfer of data internationally:
\r\n\r\nWe have implemented an appropriate technical and organizational measures, procedures and safeguards are in place to prevent the destruction, loss, adjustment, accidental notification to a third party, removal and unauthorized access of personal data.
\r\n\r\nWe only allow access to your personal data to those employees, contractors and other third parties who have a business need to know. They only process your personal data on our instructions and are subject to a duty of confidentiality.
\r\n\r\nAll payments are processed by the third-party payment gateway Braintree and we not store full credit card details.
\r\n\r\nWe use Amazon and Norton SSL certificates to secure each and every transaction that occurs on our Website. All data collected from the customer is encrypted in transition between our website and customers’ devices.
\r\n\r\nAll our servers are secured by Amazon and we use 2-factor authentication for logging into to our platform and servers.
","template":"normal","id":"2e73a49a-dd19-11e5-8a00-00259060cee8"},{"title":"Cookies","text":"A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. The information stored through these cookies can only be read by [[channelParentName]] and only for the duration of your visit to the Website. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
\r\n\r\nWhen you use the Website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third party websites for more information about their cookies and how to manage them.
","template":"normal","id":"39158960-dd19-11e5-8a00-00259060cee8"},{"title":"Your rights","text":"Under the General Data Protection Regulation, data subjects within the European Economic Area are entitled to the following rights:
\r\n\r\nWe extend the above rights to data subjects outside of the EEA, and we also adhere to the rights of the user under the Privacy Act 1988 and the Australian Privacy Principles.
\r\n\r\nIf you wish to exercise any of your rights, please contact us by sending mail to:
\r\n\r\nPrivacy Office
\r\nTravello Pty Ltd
\r\n2/121 Newmarket Road
\r\nWindsor
\r\nQLD 4030
\r\nAustralia
\r\n1300 358 071
Or electronically to marketing@backpackerdeals.com
\r\n\r\nPlease note that you will be requested to provide specific identification information in order to verify your identity before your request can be processed. This is a security measure that we have implemented to ensure that there is no unauthorized access to personal data by third parties.
\r\n\r\nWe are committed to providing you with a response to your request within 30 days. However, if there are delays in providing you with your request, we will notify you of the delay, the reason for the delay and extend our response time.
\r\n\r\nRight to make a complaint.
\r\n\r\nYou have the right to make a complaint anytime to:
\r\n\r\nWe may update this Privacy Policy from time to time to incorporate new rules or guidance issued under the General Data Protection Regulation. We will always notify you of the changes and ensure that the most recent Privacy Policy will be available to you.
\r\n\r\nIf you have any questions regarding this Privacy Policy or you wish to exercise your rights, please contact the Privacy Office as per the section entitled ‘Your rights’.
\r\n\r\nFor all other enquiries please contact info@backpackerdeals.com
\r\n
Effective: 25th May 2018
","template":"normal","id":"574b6543-dd19-11e5-8a00-00259060cee8"}],"template":"legal"},"5":{"children":[],"name":"Cancellation Policy","unique_name":"refund-policy","menu_hidden":false,"id":"1fd0a77a-d820-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Cancellation Policy - Quick Resolution & Simplified Refund Process | Backpacker Deals","description":"Cancellation policies vary from tour operator to tour operator and we will adhere to the policies defined by them - please read individual tour operator refund policy to claim refunds. 100% refund if the activity or service is cancelled for any reason by the Advertiser, including due to weather, equipment failure or otherwise."},"modules":[{"title":"Delivery and Refunds","text":"Delivery and Refunds
\r\n\r\nAll our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.
\r\n\r\nWe handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
\r\n\r\nTravello's general cancellation terms are below:
\r\n\r\n.
\r\n\r\nStandard Cancellation Terms
\r\n\r\nIt is Travello Pty Ltd's company policy that all bookings without ‘Flexibility Upgrade’ are non-refundable. This Cancellation Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:
\r\n\r\nTravello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.
\r\n\r\nTravello's Cancellation Policy, where applicable, overwrites any Operator's Refund Policy in any region. All refunds for any reason, including medical, other than as listed above are at our sole discretion.
\r\n\r\n\r\n\r\n
Refunds with Purchased ‘Flexibility Upgrade’
\r\n\r\nShould you have purchased ‘Flexibility Upgrade’ on checkout, you may be eligible for a refund for claims arising from: Illness/Injury (including Covid), Adverse Weather, Workplace Redundancy, Jury Service, Emergency Services Recall and more.
\r\n\r\nFor ‘Flexibility Upgrade’ the following terms apply:
\r\n\r\nAll cancellation requests will be required to provide the necessary evidence as per the information received post booking. Any declined requests will be notified with reasoning for customer review. Flexibility Upgrade is not valid for change of mind, booking errors, or no-shows to tours.
\r\n\r\n\r\n
Additional Conditions
\r\n\r\nAll cancellation requests must be received by our customer service team by completing the online cancellation request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.
\r\n\r\nPlease note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
\r\n\r\nAny change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are no refunds on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
\r\n\r\nBy purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.
\r\n\r\n\r\n\r\n
Campervan Terms
\r\n\r\nCampervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.
\r\n\r\n\r\n\r\n
Best Price Guarantee
\r\n\r\nAll best price guarantees are subject to review and Travello Pty Ltd's discretion.
\r\n\r\n\r\n\r\n
Marketing Permissions
\r\n\r\nBy purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.
\r\nThese Chat Terms and Conditions of Use (“Terms”) should be read in conjunction with our General Terms and Conditions of Use, our Privacy Policy, and our Members Terms of Use.
\r\n\r\n\r\n\r\n
These Terms apply to your use of the Travello Pty Ltd (“[[channelParentName]]”) online chat services (“Services”), available on the [[channelParentName]] website (“Website”). This includes but is not limited to your interaction with the [[channelParentName]] Support Team and your general use of the Services. If you do not agree to these Terms you must exit the Website.
\r\n\r\n\r\n\r\n
By accessing or using the Services you agree to be bound by these Terms, and any updates to the Terms, which [[channelParentName]] may implement at any time.
","template":"normal","id":"f88fc23e-1aa9-11e8-9d72-027c1eb7ac53"},{"title":"General Conditions of Use","text":"As part of its services, [[channelParentName]] offers an online chat service operated by the [[channelParentName]] Support Team. When using the Services, you must not:
\r\n\r\nYou must be at least 18 years old to use the Services.
","template":"normal","id":"61a370ed-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Personal Information","text":"The [[channelParentName]] Support Team may, from time to time, ask for your personal details including your contact number, email address, and first name. By giving your information to the [[channelParentName]] Support Team you agree to be contacted via email or phone. You also agree to be contacted via text message or WhatsApp if necessary.
\r\n\r\n[[channelParentName]] may store your personal information in a private database. The collection of personal information is governed by our Privacy Policy.
","template":"normal","id":"7400ec12-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Termination","text":"[[channelParentName]] reserves the right to terminate your use of the Services at any time and for any reason.
\r\n\r\n[[channelParentName]] reserves the right to refrain from communicating with any chat users who breach these Terms.
","template":"normal","id":"83c59021-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Limitation of Liability","text":"As part of its Services, [[channelParentName]] may, from time to time, provide advice and information to you, for example, about our tours, itineraries, travel dates and/or travel times. It is your responsibility to ensure the information provided to you is relevant to your travel dates, times, and itineraries.
\r\n\r\n[[channelParentName]] will not be liable for any loss, whether monetary or otherwise, which may result from any information or advice provided to you when using the Services.
\r\n\r\n[[channelParentName]] does not make any warranty as to the accuracy or correctness of the information that may be provided to you while using the Services.
","template":"normal","id":"93986bb9-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Availability of Services","text":"The Services may be unavailable from time to time.
\r\n\r\nThe Services may, from time to time, be interrupted, including for maintenance, repairs, upgrades, or network failures.
\r\n\r\nEvents beyond our control may affect our Services, such as events in nature and other force majeure events.
","template":"normal","id":"ce8364a1-1aaa-11e8-9d72-027c1eb7ac53"},{"title":"Automatically Collected Information","text":"[[channelParentName]] uses a third-party chat service (Zopim). The Zopim chat services automatically collect non-personal information, including city location, IP addresses, computer platform, and browser platform. By using the Services, you agree that this information will be accessible by the [[channelParentName]] Support Team.
","template":"normal","id":"1bd9a9b7-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Indemnification","text":"You agree to defend, indemnify, and hold harmless [[channelParentName]], its affiliates, and licensors and their respective officers, directors, employees, contractors, agents and suppliers from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) resulting from your violation of these Terms or your use of the Services.
","template":"normal","id":"4f821da6-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Governing Law","text":"This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and [[channelParentName]] that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
","template":"normal","id":"5a71a01c-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Ownership","text":"[[channelParentName]] and its suppliers are the sole owners of all the intellectual property, and in particular, the copyright, trademarks, trade secrets, database and patents in the Services. [[channelParentName]] shall retain all ownership in and to the Services, and subject to the Terms, all data transferred or received through the Services.
","template":"normal","id":"bb2db18a-1aab-11e8-9d72-027c1eb7ac53"},{"title":"Severability","text":"If any part of these Terms is found to be void, invalid, unlawful or unenforceable then that provision or part thereof will be deemed to be severed from these Terms and the remaining terms and provisions of these Terms will remain in force and constitute the Agreement between you and [[channelParentName]].
","template":"normal","id":"ec7b4f87-1aab-11e8-9d72-027c1eb7ac53"}],"template":"legal"},"14":{"children":[],"name":"Campervans Terms and Conditions","unique_name":"campervan-terms-and-conditions","menu_hidden":false,"id":"0db40a53-f093-4ae2-a177-ed04d732127f","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"Campervan Terms and Conditions","description":"By accessing and using our website and all domains and subdomains, you acknowledge that you are bound by these Campervan Terms and Conditions as stated herein.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Transaction Fees","text":"All card transactions will incur a transaction fee of 1.7% + 30 cents. The transaction/ card fee we charge is non-refundable on cancellation
","template":"normal","id":"8cb0ddc3-7d15-4943-a652-714c878e64f5"},{"title":"Campervan Hire Rewards","text":"You will receive a $50 experience voucher for campervan bookings. A minimum spend of $350 applies to each experience voucher.
\r\n\r\n
\r\nNo cashback codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.
\r\n\r\n
The vouchers are valid 3 months from booking date.
","template":"normal","id":"5bb5e722-5fe5-4d56-a5ec-b7040ca547a9"},{"title":"Cancellation Terms","text":"All cancellations will incur a $50 admin fee from Backpacker Deals / Travello.
\r\nAll deposits are used to secure your vehicle, there for they are non refundable.
\r\nAll Customers are required to acknowledge cancellation terms upon cancelling their bookings.
Hirers of these vehicles must be at least 18 years of age and hold a valid open driver’s license. The hirer is subject to the general terms and conditions outlined on each of our supplier's websites.
","template":"normal","id":"272e0c6d-fb8c-410d-86d8-a3b69b753f07"},{"title":"Campervan Operator Cancellation Terms:","text":"Apollo, Cheapa & Hippie
\r\n\r\nMaui, Britz & Mighty
\r\n\r\nLet’s Go Motorhomes
\r\n\r\nCruisin Motorhomes & Go Cheap Campervans
\r\n\r\nSpaceships Rentals
\r\n\r\nCamperman Australia
\r\n\r\nAwesome Campers
\r\n\r\nAutosleepers
\r\n\r\nTravellers Autobarn
\r\n\r\nJucy & Star RV
\r\n\r\nCampervan Village
\r\n\r\nAdventure Rentals
\r\n\r\nLucky Rentals & Happy Campers
\r\n\r\nSunta Campers
\r\n\r\nHome on the Road
\r\n\r\nBy completing an "on request" booking, you accept that payment and confirmation of the vehicle will be completed upon confirmation of availability from the vehicle supplier. You also accept that "on request" bookings adhere to the cancellation conditions outlined above.
","template":"normal","id":"ae789b96-1788-4d9a-90fa-8294dfcd4b66"},{"title":"Website and Rate Conditions","text":"Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
\r\n\r\n\r\n\r\n
Rates and conditions quoted on the Backpacker Deals/Travello website and/or documentation are subject to change without notice. Booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment.
","template":"normal","id":"d65294b2-091c-406d-bd46-3676eff939b7"}],"template":"legal"},"15":{"children":[],"name":"User Data Deletion","unique_name":"data-deletion-policy","menu_hidden":false,"id":"b659f847-8dc9-44d0-ba26-74e048b963f7","landing_page":{"image":""},"seo_twitter_card":{"card":"summary","site":"@backpackerdeals","active":false},"seo_data":{"image":"","title":"User Data Deletion","description":"This User Data Deletion Policy outlines the types of information we collect, how we use and share it, and the steps you can take to modify or delete your data.","og_type":"website","og_site_name":"Backpackerdeals"},"modules":[{"title":"Data Deletion Policy","text":"At Travello, we are committed to protecting your privacy and providing transparency about how your data is handled. If you wish to delete your Travello account and permanently remove your personal data from our systems, you can do so by following the steps below.
","template":"normal","id":"fe4bee9c-80f7-4c79-a542-d20dce9c10b1"},{"title":"How to Delete Your Account and Personal Data","text":"You can request to delete your Travello account and associated personal data directly through the Travello app by following these steps:
\r\n\r\nOnce you confirm the deletion, your account and all associated personal information will be permanently removed from our systems. This includes any content you have shared, messages, and other data stored within Travello.
","template":"normal","id":"a588601c-79ec-4b35-8015-3ae8744ed5d4"},{"title":"\u26a0 Important:","text":"If you experience any issues deleting your account through the app or require further assistance, you may submit a data deletion request by contacting us at:
\r\n\r\nEmail: support@travelloapp.com
\r\n\r\nIn your request, please include:
\r\n\r\nWe will process your request within 2 business days and send a confirmation once your data has been deleted.
","template":"normal","id":"d92f3777-0390-452c-9cb6-bf2a91b52d97"}],"template":"legal"}},"name":"Company","unique_name":"company","id":"78d756f3-d81d-11e5-8a00-00259060cee8","landing_page":{"image":""},"seo_twitter_card":{"active":false},"seo_data":{"image":""},"modules":[],"template":"standard"},"landing_page":{"image":""},"seo_twitter_card":{"card":"summary","active":false},"seo_data":{"image":"","title":"Members Terms of Use"},"modules":[{"title":"Website terms and conditions","text":"These Terms of Use ("Terms") apply to all Members to this website. We may modify and update these Terms at any time, without notice. You need to ensure you review the Terms from time to time. By using our website and services, you agree to be bound by these Terms as well as any and all general Terms and Conditions posted on our website from time to time. If you do not accept these Terms, we cannot accept your registration and you cannot use our website.
","template":"normal","id":"0a4bd1d4-2bf0-11e6-851d-00259060cee8"},{"title":"DEFINITIONS","text":""Advertiser" means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website.
\r\n\r\n"Content" means any and all material, links, words, images including but not limited to any goods and services the advertiser or subscriber submits, advertises or links to the website.
\r\n\r\n"Services" includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser
\r\n\r\n"the website" means [[channelParentUrl]].
\r\n\r\n"We", "our" and "us" means [[channelParentUrl]] owned and operated by Travello Pty Ltd a registered company in Australia.
\r\n\r\n"You" means the Member using the Services and by doing so, agree to these Terms
","template":"normal","id":"2a9984b6-2bf0-11e6-851d-00259060cee8"},{"title":"MEMBERSHIP","text":"You must register and set up an account in order to sign up toour website to access the Services. You need to first fill in your registration details that are required in the online form to gain access. You must also be 18 years of age or older to use the website and purchase any Services.
","template":"normal","id":"3ff0ffbd-2bf0-11e6-851d-00259060cee8"},{"title":"AGREEMENT FOR MEMBERSHIP","text":"WE MAY TERMINATE YOUR MEMBERSHIP AND ACCOUNT AT ANY TIME: We have the right to terminate your Membership for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.
\r\n\r\nWe may also cancel your Membership and terminate your use and access to the website if we receive complaints that you are misusing, abusing or otherwise violating these Terms or general good faith use of our services.
\r\n\r\nUpon such termination, regardless of the reasons, your right to use the website immediately ceases and you acknowledge and agree we may immediately deactivate or delete your account and all related information and files. We may also bar you from any further access to our website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. We are in no way responsible for providing a refund for any Services as a result of any breach of these Terms, illegal activity or otherwise.
","template":"normal","id":"6409a241-2bf0-11e6-851d-00259060cee8"},{"title":"MODIFICATION OF WEBSITE AND CONTENT","text":"We reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website.In particular, if we believe the Content to be inappropriate, potentially breach regulations, receive complaints or for any other reason and in our reasonable discretion, we may remove or modify Content at any time without notice. We shall not be liable to you or any third party for any modification when it is required.
\r\n\r\nWe reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.
\r\n\r\nWe make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will use our best endeavors to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will endeavor to notify you if the website becomes unavailable for any lengthy and unusual time period.
\r\n\r\nYou agree and acknowledge that the website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage.
\r\n\r\nYou agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.
","template":"normal","id":"709688cc-2bf0-11e6-851d-00259060cee8"},{"title":"LIABILITY","text":"You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website, the Content, the Servicesor any information contained on the website or linked to it. This includes but is not limited to any loss, personal injury, death, loss of profits, revenue, salary, reliance on the information on the website, access to or inability to use the website.You acknowledge, agree and undertake that you shall be the legally responsible party for any conduct and contact by you in respect of any legal proceedings and you agree and undertake to indemnify us and keep us at all times fully indemnified from and against any claims, demands, costs, damages or awards whatsoever arising directly or indirectly as a result of any conduct and contact by you in using our website services, including but not limited to any third party claims.
\r\n\r\nIn any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Services you purchased.
\r\n\r\nOur failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
\r\n\r\nWe are acting as a facilitator only and are not responsible for any loss, damage or issues you may have with an Advertiser and cannot be held responsible for any direct or indirect loss you may suffer as a result of yourpurchase and use of their Services.
","template":"normal","id":"7d3f5529-2bf0-11e6-851d-00259060cee8"},{"title":"INTELLECTUAL PROPERTY","text":"All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of backpackerdeals.com.
\r\n\r\nAll other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name or any of our Advertisers.
\r\n\r\nYou are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
","template":"normal","id":"8a32fd61-2bf0-11e6-851d-00259060cee8"},{"title":"GOVERNING LAW","text":"These Terms are governed by the laws of Victoria, Australia which are in force from time to time and both you and we agree to submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia for determining any dispute concerning these Terms.
","template":"normal","id":"987ea6ef-2bf0-11e6-851d-00259060cee8"}],"template":"legal"},"content":"\nWebsite terms and conditions\n----------------------------\n\n\n\nThese Terms of Use (\"Terms\") apply to all Members to this website. We may modify and update these Terms at any time, without notice. You need to ensure you review the Terms from time to time. By using our website and services, you agree to be bound by these Terms as well as any and all general Terms and Conditions posted on our website from time to time. If you do not accept these Terms, we cannot accept your registration and you cannot use our website.\n\n\n\n\nDEFINITIONS\n-----------\n\n\n\n\"Advertiser\" means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website.\n\n\"Content\" means any and all material, links, words, images including but not limited to any goods and services the advertiser or subscriber submits, advertises or links to the website.\n\n\"Services\" includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser\n\n\"the website\" means www.backpackerdeals.com.\n\n\"We\", \"our\" and \"us\" means www.backpackerdeals.com owned and operated by Travello Pty Ltd a registered company in Australia.\n\n\"You\" means the Member using the Services and by doing so, agree to these Terms\n\n\n\n\nMEMBERSHIP\n----------\n\n\n\nYou must register and set up an account in order to sign up toour website to access the Services. You need to first fill in your registration details that are required in the online form to gain access. You must also be 18 years of age or older to use the website and purchase any Services.\n\n\n\n\nAGREEMENT FOR MEMBERSHIP\n------------------------\n\n\n\n- You will not share your password or login details with any other person and you will keep your contact and other information updated\n- You warrant that all information you provide is true, correct, up-to-date and accurate personal information and details\n- We are a facilitator only for the purposes of permitting Members to obtain discounts and benefits through Advertisers that advertise on our website.All information about the Services are supplied by the Advertiser directly and not by us\n- We are not responsible for nor are we in any manner affiliated with any particular Advertiser beyond providing you with access to Services in any manner\n- You need to ensure you have read and are familiar with any Advertiser.s individual terms and conditions when using or booking any Service\n- Any recommendations, comments or posts (together .Posts.) to our website will abide by our terms and rules and only make correct, accurate and in good faith Posts. We will not condone bad language nor will we permit false claims, defamation, fraud, collusion or the false promotion of any Advertiser. We can at any time, in our sole discretion, remove any Post. We will also take action, where required, against any Member that does not abide by our Terms in relation to Posts and where we action is taken against us by any Advertiser or third party\n- Any dispute you may have is solely between you and the Advertiser. You agree to try, in good faith, to resolve any disputes, claims or other issues directly with the Advertisers. We will try to assist where possible but we are at no time responsible for any Advertiser action or inaction. Your contract for Services is directly with the Advertiser and you are to make any claim for Services directly with the Advertiser\n\n\n\n\nCANCELLATION AND TERMINATION\n----------------------------\n\n\n\nWE MAY TERMINATE YOUR MEMBERSHIP AND ACCOUNT AT ANY TIME: We have the right to terminate your Membership for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.\n\nWe may also cancel your Membership and terminate your use and access to the website if we receive complaints that you are misusing, abusing or otherwise violating these Terms or general good faith use of our services.\n\nUpon such termination, regardless of the reasons, your right to use the website immediately ceases and you acknowledge and agree we may immediately deactivate or delete your account and all related information and files. We may also bar you from any further access to our website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. We are in no way responsible for providing a refund for any Services as a result of any breach of these Terms, illegal activity or otherwise.\n\n\n\n\nMODIFICATION OF WEBSITE AND CONTENT\n-----------------------------------\n\n\n\nWe reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website.In particular, if we believe the Content to be inappropriate, potentially breach regulations, receive complaints or for any other reason and in our reasonable discretion, we may remove or modify Content at any time without notice. We shall not be liable to you or any third party for any modification when it is required.\n\nWe reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.\n\nWe make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will use our best endeavors to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will endeavor to notify you if the website becomes unavailable for any lengthy and unusual time period.\n\nYou agree and acknowledge that the website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage.\n\nYou agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.\n\n\n\n\nLIABILITY\n---------\n\n\n\nYou agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website, the Content, the Servicesor any information contained on the website or linked to it. This includes but is not limited to any loss, personal injury, death, loss of profits, revenue, salary, reliance on the information on the website, access to or inability to use the website.You acknowledge, agree and undertake that you shall be the legally responsible party for any conduct and contact by you in respect of any legal proceedings and you agree and undertake to indemnify us and keep us at all times fully indemnified from and against any claims, demands, costs, damages or awards whatsoever arising directly or indirectly as a result of any conduct and contact by you in using our website services, including but not limited to any third party claims.\n\nIn any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Services you purchased.\n\nOur failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.\n\nWe are acting as a facilitator only and are not responsible for any loss, damage or issues you may have with an Advertiser and cannot be held responsible for any direct or indirect loss you may suffer as a result of yourpurchase and use of their Services.\n\n\n\n\nINTELLECTUAL PROPERTY\n---------------------\n\n\n\nAll custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of backpackerdeals.com.\n\nAll other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name or any of our Advertisers.\n\nYou are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.\n\n\n\n\nGOVERNING LAW\n-------------\n\n\n\nThese Terms are governed by the laws of Victoria, Australia which are in force from time to time and both you and we agree to submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia for determining any dispute concerning these Terms.\n\n\n\n\n\n","template":"static","seoData":{"seoConfig_title":"Members Terms of Use","seoConfig_description":null,"seoConfig_keywords":null,"seoConfig_schema":null,"openGraph_title":"Members Terms of Use","openGraph_type":"website","openGraph_url":"https://www.backpackerdeals.com/members-terms-of-use","openGraph_image":"https://assets.travelloapp.com/files/content/7f30af98176f5eaec88af79afbbef666a016578e364501a60363fa3c359eb6ab.svg","openGraph_image_raw":"https://assets.travelloapp.com/files/content/7f30af98176f5eaec88af79afbbef666a016578e364501a60363fa3c359eb6ab.svg","openGraph_description":null,"twitterCard_card":"summary","twitterCard_title":"Members Terms of Use","twitterCard_description":null,"twitterCard_image":"https://assets.travelloapp.com/files/content/7f30af98176f5eaec88af79afbbef666a016578e364501a60363fa3c359eb6ab.svg","twitterCard_image_raw":"https://assets.travelloapp.com/files/content/7f30af98176f5eaec88af79afbbef666a016578e364501a60363fa3c359eb6ab.svg","openGraph_site_name":"Backpacker Deals","twitterCard_site":"backpackerdeals","seoLandingPage":{"isSeoLandingPageActive":false,"section1IsActive":false,"section1Heading":null,"section1SubHeading":null,"section1Categories":[],"section2IsActive":false,"section2Heading":null,"section2SubHeading":null,"section2Content":null,"section3IsActive":false,"section3Heading":null,"section3SubHeading":null,"section3Content":null,"section4IsActive":false,"section4Heading":null,"section4SubHeading":null,"section4Content":null,"section5IsActive":false,"section5Heading":null,"section5SubHeading":null,"section5Content":null,"createdAt":null,"updatedAt":null,"faqs":[]},"canonical_url":"https://www.backpackerdeals.com/members-terms-of-use","amp_url":null,"author_title":"Backpackerdeals","rss_title":"Backpackerdeals rss","rss_xml":"/api/feed/rss","canonical_host":"https://www.backpackerdeals.com","language":"en","noindex":false}}